Ryan Pape Email & Phone Number

Atlanta, Ga, Us

Columbus, Ohio, Us

Client delivery and digital success management, driving customer engagement through Sitecore implementation, upgrades and integrations, in addition to a suite of martech solutions• North America Lead responsible for overall client delivery• Creation of dearvo’s value proposition to the market • Digital Marketing Delivery• Development of eCommerce platforms for several clients• Digital Roadmaps showing MarTech integrations and marketing ROI based upon industry trends and insights• Modeling and executing of Marketing Calendars• Creating Single View of Customer via connection of marketing data cross systems• Coordination and alignment across Marketing, Sales and IT departments• Driving customer engagement via digital systems with new grow strategies

New York, New York, Us

Managed client engagement team, all North American client engagements, growth of current client revenue, and assisted in new logo acquisition. Initially recruited to manage client engagement, was entrusted to additionally manage new business development team.• North America Lead with P&L• Increased company sales by 2x in first year• Oversaw company financials• Ensured delivery of all projects in NA• Direct delivery of Digital Campaigns and Marketing Roadmaps to clients• MarTech Delivery: Adobe Marketing Cloud, Sitecore, Eloqua, Marketo, SalesForce Marketing Cloud• Built multiple content marketing and overall digital outreach strategies• Overall reporting and ROI on marketing spend

Wayne, Pa, Us

Oversaw client creative delivery and satisfaction for all Atlanta Studio capabilities, as well as the branding and go-to-marketing strategies for LiquidHub.• Alignment and integration of Atlanta Studio capabilities and go to market approach with LiquidHub• Management and tracking of Atlanta Studio profit and loss• Responsible for client satisfaction• Deliveries of Adobe AEM, SalesForce and Sitecore

Dublin 2, Ie

Responsible for new business development, digital client delivery, and relationship management. Defined and managed digital strategy, branding, marketing, and ecommerce delivery.• Responsible for Sales/Business Development: NDA, MSA, Statement of Work, Pipeline development• Account Relationship Management with Delivery Oversight: Account P&L and Customer Satisfaction• Digital Transformation for B2C, B2B, B2B2C• Helped clients envision, align and enable their digital strategy plans• Managed alignment of client and software vendor partnershipDelivery in the follow areas of focus: • Digital Strategy: Vision, Mission Statements, Competitor Analysis, Organizational Design, Innovation Workshops, Channel Expansion, Market Research, Prioritization and Roadmap• Brand Engagement, Customer Segmentation, Acquisition, Customer Engagement and Retention• Digital Agency Delivery: Content Strategy, Customer Experience, User Experience, Customer Research, Persona, Journey Mapping, Mental Models, Story Boards, Usability Testing, Visual Designs, Information Architecture, Rapid Prototyping, Design thinking• Digital Marketing: SEO, SEM, Digital Analytics, Social Marketing, Display Advertising• Mobile Programs and Digital Operations• Digital Ecosystem: Digital Architecture, DAM, PIM, PCM, Search, Reporting, Web Analytics, Product Merchandising, ties to CRM and ERP• eCommerce Delivery and vendor partnership: Adobe AEM, Sitecore, SalesForce, Hybris, IBM Websphere, Oracle ATG, InSite, Intershop

Seattle, Wa, Us

• Managed Slalom’s AutoTrader.com and Home Depot relationship with approval and oversight of all contracts• Responsible for ensuring delivery of all Slalom projects across the accounts• Redefined in store tool and processes for better customer and associate satisfaction• Deliveries including CMS, PIM System, B2B Partner Sites, .com Governance, UX and Creative efforts • Focus on client’s new business operation metrics and customer interaction models• Helped create Slalom’s Business Strategy Offering and go to market plan

Dublin 2, Ie

• Re-design and rollout of AT&T Kiosk UX and Branding for all Core Stores• Managed BellSouth’s ADSL Ordering System• Business Strategy: ROI, NPV, Breakeven, ROI, Cash Flow, Roadmaps of transformational projects• Delivered $50M Post Merger IT Integration of SunCom into T-Mobile: (Care, IVR, Retail, Marketing, Sales, Engineering, Product Development, Wholesale, Roaming and Mediation impacts)• NA Siebel Loyalty Lead: Go to market strategy