Ryan Flood Email & Phone Number

Chicago, Illinois, United States

The COO of Hatch Surrogacy and Egg Donation Agency is tasked with managing the operational aspects of the agency, known for its expertise in surrogacy and egg donation services. This position demands a balance of strategic management, ethical oversight, and empathetic client interaction. The COO is instrumental in ensuring the agency operates smoothly, complies with legal standards, and provides exceptional services to clients navigating the complexities of surrogacy and egg donation.

As the Chief Operating Officer at Pacific Fertility Center of Los Angeles, I led the operational management of one of the top fertility centers in Los Angeles, focusing on delivering superior reproductive treatments and services. I strategically drove clinic growth and patient satisfaction through the innovative implementation of policies and operational excellence. I managed a diverse team of healthcare professionals and support staff, fostering a collaborative environment that promoted high-performance and professional development. My role involved ensuring rigorous compliance with healthcare regulations, maintaining the clinic’s reputation for excellence in fertility care. I implemented advanced technological solutions for efficient patient data management, enhancing treatment efficiency and data security. I spearheaded business development initiatives that significantly increased patient enrollment and clinic visibility in the market. I prioritized patient-centric approaches in all aspects of care, resulting in heightened patient satisfaction and care standards. Additionally, I oversaw the clinic’s financial health, employing effective budget management and cost control strategies to optimize resources.• Spearheaded the preparation and management of the accreditation process in line with the ACHC standards.• Led the company through a robust growth phase, resulting in improved patient outcomes and enhanced operational efficiency.• Established PFCLA as a pioneering fertility center by incorporating AI technology in clinical settings, setting a new industry standard for embryo evaluation, significantly advancing the assessment of embryo development biomarkers.• Expanded patient access and enhanced fertility care delivery through strategic contract negotiations.• Positioned PFCLA for a multi-million-dollar acquisition by a leading venture capital organization, preparing the company for a seamless transition.

As a senior member, I worked collaboratively and cross-functionally with operations, finance, HR, informatics, marketing, legal, and compliance teams. I was responsible for the development and growth of our ancillary services, including product/program design, creation, management, and strategic planning in coordination and collaboration with multiple matrix partners such as our operations, practices, support services, and executive team.- Promoted quality patient care patients through supervision of all administrative and clinical employees- Created and implemented programs and products as assigned to further the growth of Pinnacle. Specifically create Pinnacle’s ancillary services roadmap. - Assessed supplier and vendor relationships to create opportunities for improvements (financial, operational, value add, etc.) - Researched emerging trends and recommend new offerings. - Partnered closely with all Pinnacle corporate leaders on ancillary services strategy, development, execution, and delivery of the roadmap to achieve business commitments. Implement initiative/actions to improve efficiencies and cross-functional team collaboration. Partner with practice leaders to offer ancillary services to patients within each practice. - Implemented project management tools, introduced best practices, strived for continuous improvements, standardized reporting, and leveraged all functional capabilities. - Guided and reviewed programs across multiple practices and across multiple business units, when needed. Lead and create change – changes in policy, procedure, technology, culture as directed by the COO. Support and further the mission, vision, values, and culture of the organization.

Chicago, Il

Orchestrated daily operations for multi-site fertility clinics specializing in reproductive endocrinology and infertility and for an IVF and PGT laboratory. - Positioned company for growth and managed due diligence process for multi-million-dollar acquisition by venture capital organization.- Grew the practice from 2 physicians to 5 physicians and added 4 Advanced Practice Providers.- Managed relationships with venture capital partners, accounting firms, law firms, regulatory agencies, and banks.- Promoted quality patient care patients through supervision of all administrative and clinical employees- Implemented multiple office functions that focus on computerized scheduling, billing, patient records, data management and financial collections with demonstrated knowledge of insurance carriers.- Converted company’s financials from the cash basis of accounting to full accrual to ensure compliance with GAAP.- Targeted, maintained, and achieved operational goals for patient experience, financial performance, and physician productivity.- Oversaw staff recruitment, training, supervision, and appraisals; developed job descriptions; advertised open position announcements, and recruitment. Provided regular training to staff and physicians to improve revenue streams, maintain compliance, and increase patient satisfaction.- Rebranded the organization with a new website, instituted social media efforts, branded promotional products, and coordinated community engagement, social, and business events.- Instituted reputation management efforts and promoted a robust web presence through increased SEO and performance metrics. - Managed advertising opportunities including graphic design, content creation, budgeting, and performance metrics. - Developed and maintained medical compliance and practice policies & procedures programs.- Structured and negotiated numerous strategic planning partnerships including vendors and lessors.

- Develops strategies based upon best practices for healthcare organizations.- Workflow optimization to improve profitability and services- Develop and improve social media, web presence, and marketing strategies- Lead merger and acquisitions, provide support, and integration- eClinicalworks super user- develop, maintain, and improve office functionality- Website design

Establish and carry out procedures for appropriate delivery of patient care and monitoring of quality standards in compliance with AMG, regulatory, and payer guidelines. Maintain an environment that is patient centered. Ensure financial success of practices by actively monitoring budget, physician productivity and fiscal operations of assigned cost centers. Assist in the creation and maintenance of an operationally efficient and physician friendly work environment. Manage resources daily to meet productivity standards and to optimize efficiency, effectiveness, and output of each department. Manage daily human resource functions related to Associates to ensure continued quality, development and retention reflecting the Advocate Experience. Facilitate and drive initiatives that enhance practice growth as well as retention of existing patients under the direction of the Director, Physician Practice Management and in collaboration with physician leadership.- Established the infrastructure for three new high-profile immediate care clinics - Managed 5 locations, 20 providers, and 55 direct reports in multi-specialty groups.- Implemented and executed time-sensitive communication and marketing plans - Monitored benchmarks for measuring the impact of workflows, employee performance, corporate measures. Analyze, review, and reported on effectiveness - Developed and maintained $8 million annual operational budget and physician productivity

Algonquin, Arlington Heights, Des Plaines, Lake Zurich, Wauconda

Provide leadership and development of effective and collaborative relationships for all associates and physicians. Oversees all activities of all junior associates. Assure adherence to corporate financial policies/procedures to achieve positive operating margins. Create standardized marketing practices and procedures, and specific advertising and public relation plans. Duties encompass the entire merger and acquisition life-cycle with a strong mix of operational and strategic aspects across workforce planning, learning and development, talent management, performance management, organizational change, on boarding, engagement, and reward.- Compiled due diligence integration plans and supported market research required by department- Provided support for due diligence activities across all functional areas of any transaction inclusive of commercial, financial, products, operations, technology, patient experience, and marketing.- Identified and executed opportunities for expansion, mergers, and aquitisons - Rebranded the organization, website, social media and marketing channels, and rand strategies.- Maintained a corporate culture of accountability, teamwork, trust, communication, enthusiasm, and collaboration- Created standardized marketing practices and procedures, and specific advertising and public relations plans to achieve organization goals and objectives.

Chicago, Il

I was a member of the task force that developed and implemented a complete and cohesive product suite for Pilates, dance, and group exercise classes. Planed and monitored the day-today running of business to ensure smooth progress. Evaluated regularly the efficiency of business procedures according to organizational objects and apply improvements.- Developed and implemented a complete and cohesive product suit- Pioneered all print campaigns, digital marketing, and advertising - Established a consistent, seamless, and multi-dimensional brand experience - Created graphic design elements and content creation for marketing and education materials- Curated relevant content to reach ideal customers

Chicago, Il

I was a state-registered case manager and direct care agent for medically fragile persons with cognitive and developmental disabilities. I created, implemented, and maintained all individual program plans and state mandated documentation for my caseload of 20 residents. In addition, I was responsible for staff supervision and development

Master'S Degree, Business Administration And Management, Healthcare Management

Bachelors Of Science, Psychology; Human Services

High School