Developed SOPs, frameworks, and workflows to streamline service delivery. Established a 1LOD check system and a framework for managing complaints and compliments. Conducted training for officers on CRM usage and service delivery. Managed escalated cases and provided timely solutions. Developed a One Service Guide with reply templates to ensure consistency in writing and tone of voice.

Enforcing the Employment Act and Fair Consideration Framework. Skilled in conducting investigations, ensuring compliance, and upholding fair employment practices to protect employer and employee rights.

HR Business Partner advising on local employment laws and regulations to an international company. Collaborates with leadership to align HR strategies with business objectives. Engages employees through effective communication channels and initiatives to promote a culture of collaboration and productivity.

1 man HR in charge of full spectrum HR functions for an SME, including recruitment, employee relations, performance management, training and development, compliance, and handling work passes and MOM employment regulations

Specialising in security officer recruitment. Sources, screens, and selects candidates to meet client requirements. Collaborates with clients to understand staffing needs and manages the recruitment process from sourcing to placement.

National Service. Oversaw personnel management across 3 shifts, providing guidance and conducting performance evaluations. Responsible for events at the SCDF National Service Training Institute, including enlistment days, recall orders, and incident management.