• Abundant technical knowledge in iOS and MacOS environments• Diagnose and carry-out hardware repairs on iOS and Mac platforms accurately,thoroughly, efficiently, and successfully.• EffectIvely communicating with customers on questions, concerns, problems that they may have with all Apple products providing clear solutions and clear next steps. Results are prevalent in customer reviews and an average quarterly rating of 90%• Mentoring and training peers from to focus on proper troubleshooting, proper repair procedures, and proper repair quality by closely following Apple guidelines.• Effectively communicating with fellow peers with proper, thoughtful, and insightful feedback in regards to all aspects of the Apple ecosystem.• Attention to detail to provide the most accurate documentation / notes on all devices presented with issues, failures, and/or damage to ultimately resolve.