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Led Engineering, Software, IT, Technical Support, Managed Services and Production departmentsAct as liaison between technical and non-technical department headsCreate policies, processes and internal controls and evaluate their effectivenessPerform business analyst functions to identify and implement system and structure changes to improve efficiency within the organizationServe as Information Security Officer and Safety Manager

Led the Technical Support, Project Management, Managed Services and Sales Engineering departmentsPerformed business analyst functions to better support our customers, as well as to develop new custom software and reports for use by our customersPerformed Business Development duties and transformed Technical Support and Sales Engineering to be profitable. Developed the Managed Services department, a 24/7 call center that reactively deals with issues as they occur and proactively deals with issues before they become a problem. TCS’s Managed Services department acts as facility management for many of our customers. Currently, we have over 500 properties with more than 4.25 million square feet under management. Managed Services keeps an eye on the bottom dollar for our customers, actively managing every site to ensure comfort and maximize efficiency.

Led IT, Engineering and Manufacturing departmentsGrew the three departments to nearly double their previous sizesServed as Business Development and Business analyst within 4 different product divisionsReduced the amount of money spent yearly on IT service contracts, while increasing up-time and reliability, dramatically lowering the operations costs of the Data Centers

Directed and managed Manufacturing and Engineering departmentsWithin Manufacturing department: Significantly reduced overhead by improved manufacturing processes and increasing production capacity, decreasing the amount of stocked raw material and increasing the number of inventory turns per yearWithin Engineering department: Reduced the time to market of new products by half, improved communication within the department and with other departments and decreased the defect rate of our products to below 0.5%Built the engineering team to be lean, fast and efficient, while improving overall employer/employee relationships. Led the team to be on the cutting edge and up to speed on the latest technologies

Provided assistance to engineers, property owners, customers and internal sales staff for product selection, system layout/architectureProvided system wiring and architectural drawingsIntegrated various systems together using different communication protocolsProvided system start-up/commissioning Provided both on-site and off-site customer support and field engineeringPrepared and presented technical training seminars

Responsible for all aspects of both internal and external network administrations and security concerns for a network of 25 users/PCs internal and approximately 20 users/PCs externalEstablished and maintained a full time SSL/VPN connection to the parent companyAddressed all internal and external problems and expedited resolutionsKept all field agents connected to the home office via VPN technology

Performed troubleshooting, testing and repairs on PCBs (Printed Circuit Boards)Provided customer service and technical support over the phone

Supervised second shift employeesTrained employeesImplemented assigned projectsCoordinated the Production department with Design Engineering and Research and Development departments