Leading the cross-channel clinical user experience for the Receive Care experience group. Focusing on optimizing pre-visit preparation, during-visit support, and after-visit follow up. Providing direction for 8 designers embedded in 8 development squads on iOS, Android, and Web. Accountable for the team’s delivery of high-quality user experience for 15+ distinct features.• Player-coach individual contributor working on several 0 to 1 innovation projects.• Creating prototypes.• Delivering executive leadership and clinical stakeholder presentations.• Collaborating with and providing critique for squad designers to optimize designs.• Facilitating Design Thinking exercises.• Implementing best-practice design and delivery processes across the organization.• Engaged with Objective and Key Results (OKR) creation to drive strategy and align solutions with measurable performance metrics.• Engaged in the Silicon Valley Product Group “Squad Model” to bring together product, design, development teams for product strategy and execution.• Collaborating with user research team to plan, execute, and analyze user research studies.• Collaborating with data analytics, accessibility, design system, and copy writing teams.• Strategizing team structure and interviewing candidates to assist in staffing decisions.• Awarded the KP Digital “Raise the Bar” award in 2023.• Design lead for the geolocation-driven care reminder project that won a 2024 “CIO 100” award.• Design lead for the integration of Epic's "MyChart" SDK into the KP ecosystem on iOS, Android, and Web.

Worked within the Mobility Center of Excellence to deliver complex mobile solutions through enterprise-wide engagements. MCoE designs, develops, and deploys innovative mobile healthcare applications for Kaiser Permanente's 12M members, 200K workforce, and 50k care providers. • Led and supported design and user experience for application delivery. Embedded in teams alongside product owners, developers, and researchers from initial ideation to production deployment.• Ensured applications met core use-case requirements and were brand compliant, visually appealing, and intuitive. Focused on user-centered design within an agile methodology.• Advised and contributed to the Kaiser Permanente Design System and Mobile Development Kit libraries for re-usable components.• Consulted several teams on creating functional, accessible, and highly intuitive applications.• Led and supported design for the MCoE website. Drove design strategy, site development, and content creation. Created Google Data Studio key performance indicator and analytics dashboards for product usage insights.• Facilitated and led the "Mobile Design Community of Practice" meeting to bring together partners across the organization and develop design relationships.• Facilitated project tracking and planning by creating Jira key performance indicators dashboard and Kanban board.• Contributed to hiring by selecting candidates, conducting interviews, and advising on final decisions.• Mentored and guided interns, junior designers, and contractors for efficient onboarding, project ramp-up, and task assignment.• Managed team systems and tools administrator access and software licensing.

• Provided UX/UI design consultation for several iOS and Android mobile application products.• Ensured brand and ADA compliancy through UX/UI certification of app releases (40+ custom native apps).• Expertly identified UX/UI, accessibility, brand, and functional defects. Documented defects and recommended solutions to clients.• Excellence in my work lead to promotion to the Senior position.

• Automated defect triage with Bash shell scripts to assist in log analysis and defect discovery. Improved team efficiency.• Awarded Care Delivery “Living the Mission” award in 2014.• Transitioned the legacy pharmacy computer systems to a newer, modern product (ePIMS).• Overseeing software update production deployments. On call for server maintenance and resolving production issues.• Knowledge of Java, SQL / database, network, and the infrastructure of enterprise system components to successfully support all new code deployments.• Analyzed defects through error log analysis. This analysis helped our development vendor partners to fix system defects.• Coordinated and lead triage meetings bringing stakeholders together to discuss system defects.• Understanding business processes and how they relate to the application's behavior for analysis.

• Created JavaScript web applications that interfaced with the Rally API for metrics reporting on Quality Assurance team progress. Aggregated data into meaningful summary reports. Utilized the Google Charts API to create dynamic bar graphs for visual representation.• Contributed to Enterprise Resource Planning system load testing. Created scripts that automate the creation of customer orders to be used in performance testing. Large volumes of customer orders stress-test the ERP system.

• Led graphic design for multiple student and alumni outreach programs at Colorado State University. Web and print media. Distributed in high volumes on campus and nationwide. Many programs focused on community engagement.• Alumni Association• Apartment Life• GUIDE (Gaining Understanding through Involvement, Diversity, and Education)