Architect for the Voice Design Team leading design, implementation, and maintenance of the Boston Children's Hospital Unified Communications infrastructure:• Technical Leader to the Unified Communications Teams. Responsible for leading & assisting team members with large-scale, new technology, & highly unique projects and implementations. Accountable for ensuring team members are trained and confident working with the various systems & processes in BCH's environment and helping them develop… Show more Architect for the Voice Design Team leading design, implementation, and maintenance of the Boston Children's Hospital Unified Communications infrastructure:• Technical Leader to the Unified Communications Teams. Responsible for leading & assisting team members with large-scale, new technology, & highly unique projects and implementations. Accountable for ensuring team members are trained and confident working with the various systems & processes in BCH's environment and helping them develop their skills to achieve their career goals.• Responsible for maintaining BCH's existing enterprise VOIP and Communications infrastructure and implementing new systems to ensure the environment exceeds industry standards. Accountable for ensuring 99.999% uptime.• Advisor to IT Leadership on development, budget, implementation, and support of new and existing VOIP and Communications initiatives and infrastructure. Show less

Senior Engineer for the Voice Design Team assisting with design, implementation, and maintenance of the Boston Children's Hospital Unified Communications infrastructure:• Architect and Lead Engineer of the BCH Telephony Security & SecureLogix Hardening, Enterprise Contact Center Modernization, Cisco Unified Communications Organization-wide Upgrade, and BCH Remote eWorker Initiatives. Responsible for the development, deployment, operations, maintenance, upgrading, and training of the… Show more Senior Engineer for the Voice Design Team assisting with design, implementation, and maintenance of the Boston Children's Hospital Unified Communications infrastructure:• Architect and Lead Engineer of the BCH Telephony Security & SecureLogix Hardening, Enterprise Contact Center Modernization, Cisco Unified Communications Organization-wide Upgrade, and BCH Remote eWorker Initiatives. Responsible for the development, deployment, operations, maintenance, upgrading, and training of the aforementioned systems.• Jointly responsible for enterprise VOIP and Communications infrastructure including, but not limited to, the Cisco Unified Communications Environment, third-party Cisco UC Applications, Analog and Fax systems, Business Unit Telephony Uplinks & Integrations, VoIP Data-Center Infrastructure, and Next-Generation Mobility Implementation.• Advisor to IT Leadership on development, budget, implementation, and support of new and existing VOIP and Communications initiatives and infrastructure. Show less

Senior Applications Engineer and Architect for the Corporate Telecommunications Team assisting with design, implementation, and maintenance of the Steward Health Care communications infrastructure:• Architect and Lead Engineer of the Steward TeleHealth offerings, Next-Generation Contact Center Development, Steward Live Broadcasts and Productions, and Steward Integrated Communications and Security Initiatives. Responsible for the development, deployment, operations, upgrading, and training… Show more Senior Applications Engineer and Architect for the Corporate Telecommunications Team assisting with design, implementation, and maintenance of the Steward Health Care communications infrastructure:• Architect and Lead Engineer of the Steward TeleHealth offerings, Next-Generation Contact Center Development, Steward Live Broadcasts and Productions, and Steward Integrated Communications and Security Initiatives. Responsible for the development, deployment, operations, upgrading, and training of the aforementioned systems.• Jointly responsible for global VOIP, Video, and Communications infrastructure. Show less

Lead Mobility Voice Engineer and Architect for the Telecommunications Enterprise Team assisting with design, implementation, and maintenance of the Partners Healthcare communications infrastructure. Key areas of focus and proficiencies include the following:• Member of the Enterprise Team focusing on projects across the Partners Healthcare System.• Architect and Lead Engineer of the Partners Cisco Jabber offering, Distributed Antenna System Cellular Network, and Partners Employee Alert… Show more Lead Mobility Voice Engineer and Architect for the Telecommunications Enterprise Team assisting with design, implementation, and maintenance of the Partners Healthcare communications infrastructure. Key areas of focus and proficiencies include the following:• Member of the Enterprise Team focusing on projects across the Partners Healthcare System.• Architect and Lead Engineer of the Partners Cisco Jabber offering, Distributed Antenna System Cellular Network, and Partners Employee Alert System. Responsible for their development, deployment, operations, upgrading and training. Show less

GSC Engineer for Global Service Center assisting clients with escalation and critical incidents and developing new internal systems designed to increase efficiency and productivity. Key areas of focus and proficiencies include the following:• Primary escalation engineer for all VoIP clients and tickets that require rapid communication response times and a high level of technical to business language translation.• Development of information repository systems, deployment software… Show more GSC Engineer for Global Service Center assisting clients with escalation and critical incidents and developing new internal systems designed to increase efficiency and productivity. Key areas of focus and proficiencies include the following:• Primary escalation engineer for all VoIP clients and tickets that require rapid communication response times and a high level of technical to business language translation.• Development of information repository systems, deployment software packages, and knowledge base documentation. Show less

Lead Telecommunications Network Engineer for New England assisting with the implementation and maintenance of a new Cisco networking environment. Key areas of focus and proficiencies include the following:• Implementation and support of Cisco Unified Call Manager and Cisco Unity Connection VOIP accounts, devices, telepresence systems and networks.• Executive network and VOIP support.

Summer Intern Network Engineer focusing on Cisco network fundamentals including:• Troubleshooting connectivity issues.• Installation and configuration of VOIP systems.