• Proactively lead and guide the Accounts and Customer Unit when collecting and analyzing the forecast input.• Secure alignment with financial forecast, business plans, sales opportunities, product roadmap in collaboration between MA and BA• Prepare MA Pre- S&OP and S&OP including risks and recommended decisions that supports the business• Based on changes in demand initiate scenario planning and what if analysis• Monitor HW orders vs forecast and Supply plan and being accountable for the customer demand• Handle customer HW escalations and prioritization and communicate status to stakeholders• Define and provide Forecast performance Measurements that supports the business needs and identify key issues in the performance and drive analysis and improvements• Collaborate with various partners and guide your line organization to develop quality measurements around forecasting and demand management that are repeatable and consistently applied across continents.• Collaborate with Supply Planning teams relating to decisions that will optimize the forecast that drives cost-efficient stock levels that exceeds our customer's delivery expectations of Ericsson.• Keep continuous improvement and operational efficiency across demand and forecast processes and procedures in the forefront and craft and implement innovative solutions where applicable.

• Oversee end-to-end supply chain operations, including procurement, logistics, inventory management, and distribution, to ensure timely delivery of telecommunications equipment and services.• Develop and implement strategies to optimize supply chain efficiency, minimize costs, and improve overall performance.• Collaborate with internal teams, including engineering, sales, and finance, to forecast demand, plan inventory levels, and align supply chain activities with business objectives.• Evaluate and select suppliers/vendors based on quality, reliability, and cost-effectiveness; negotiate contracts and manage vendor relationships to ensure favorable terms and conditions.• Monitor and analyze key performance indicators (KPIs) such as inventory turnover, on-time delivery, and supply chain cycle time to identify areas for improvement and implement corrective actions.• Ensure compliance with regulatory requirements, industry standards, and company policies related to procurement, transportation, and environmental sustainability.• Lead cross-functional teams to implement process improvements, technology solutions, and best practices that drive continuous optimization and innovation within the supply chain.• Proactively identify risks and develop contingency plans to mitigate disruptions, such as supply shortages, transportation delays, or natural disasters.• Foster a culture of collaboration, accountability, and continuous learning among supply chain team members, promoting professional development and knowledge sharing.• Stay abreast of industry trends, market dynamics, and emerging technologies in telecommunications and supply chain management, leveraging insights to drive strategic decision-making.

• Manage the end-to-end order fulfillment process for telecommunications products and services, ensuring timely and accurate delivery to customers.• Oversee order intake, processing, tracking, and fulfillment activities to meet customer requirements and service level agreements (SLAs).• Collaborate with sales, customer service, and technical support teams to clarify order specifications, resolve discrepancies, and address customer inquiries promptly.• Coordinate with internal departments (e.g., logistics, inventory management, procurement) and external partners (e.g., suppliers, carriers) to fulfill orders efficiently and optimize delivery logistics.• Monitor order status, shipment tracking, and delivery performance using order management systems and reporting tools, identifying potential issues and implementing corrective actions as needed.• Develop and maintain standard operating procedures (SOPs), workflows, and escalation processes to streamline order management operations and ensure consistency and compliance with company policies.• Conduct regular reviews of order processing workflows, system configurations, and business rules to identify opportunities for process improvements, automation, and optimization.• Analyze order data, performance metrics, and customer feedback to identify trends, patterns, and areas for improvement in order fulfillment processes and customer satisfaction.• Lead cross-functional teams to implement process enhancements, technology solutions, and best practices that enhance order delivery efficiency, accuracy, and customer experience.• Ensure compliance with regulatory requirements, industry standards, and company policies related to order processing, data privacy, and customer confidentiality.