With a strong educational background and a great passion for hospitality, I am a dedicated and responsible Front Office Agent at FKB Hilton Doha, a unique luxury lifestyle hotel in Fuwairit. I am currently pursuing my Bachelor of Arts (Hons) in International Tourism and Hospitality Management from the University of Northampton, UK, after completing an Advanced Diploma of Hotel Management from Evolution Hospitality Institute Sydney, Australia.I have developed a well-rounded skill set and knowledge in the hospitality industry, working with different brands and properties, such as Park Hyatt Doha, Hilton, and DoubleTree by Hilton. I have also earned multiple certifications and awards, such as the Google Digital Garage, the Front Office Supervisor, and the Team Member of the Month. I have contributed to increasing the user retention rate, the up-selling performance, and the guest satisfaction of the hotels I have worked with. I am always willing to take on a challenge and strive to achieve the best towards the organization's goals and objectives.