Minh (Ryan) Pham Email & Phone Number

Acton, Massachusetts, Us

Acton, Massachusetts, Us

Waltham, Us

• Clients included: MassMutual, Ernst & Young - Parthenon, Dell EMC Technologies, and many more.• Conducted more than 400 surveys and 12 usability tests using Qualtrics to validate the design interface of a prototype for a cloud monitoring system• Analyzed data collected from hundreds of surveys and usability tests on InVision to recommend modification on the prototype

Boston, Massachusetts, Us

• Practiced Design Thinking principles to help guide user experience research for six key product designs• Researched and co-designed three components for the company’s Design System• Managed 1,000+ user feedbacks for company’s primary financial platform and examined those data to carry out an analysis to better prioritize the product backlog

Ho Chi Minh, Ho Chi Minh City, Vn

• Built and led a cross-functional of three members to launch a landing page for a mobile app, drove its traffics via multiple distribution channels, resulting in a 70% increase in the number of monthly users within 3 months• Designed and developed a grade book feature for students to look up their College Entrance Exam score on our mobile messaging platform, attracting more than 1.5 million students to use the feature

Ho Chi Minh, Ho Chi Minh City, Vn

• Collaborated with the marketing team to develop and deploy a “Rewards Per Download” campaign, boosting the number of downloads by 7 million users in 12 months

+ Sales Operations• Created the business strategy and growth plan for the organization by conducting market analysis, growing the business to reach $200,000 annual revenue within its first 12 months in operation.• Performed strategic business evaluations and provided in-depth product performance reports to the management team. + Marketing Operations• Executed a marketing campaign successfully for a newly open store so the store could make profits within three months operating. • Renovated and standardized brand image of the chain stores for both online and offline channels, including store design display, staff uniform, website, etc.• Developed, managed and evaluated digital and online marketing channels to distribute budget based on its performance. + People and organization development • Managed a team of five people to develop the selling process to efficiently control inventory inflow and outflow, improving sales by 30% after one-quarter.• Restructured the workforce to speed up the company’s process by re-allocating people in online and offline sales teams, resulting in a 60% increase in staff productivity.

Master Of Human Factors In Information Design, Human Computer Interaction

Master Of Business Administration (M.B.A.), Finance And Financial Management Services

Bachelor’S Degree, Entrepreneurship/Entrepreneurial Studies

Diploma