Service Administrator
Current• During COVID-19 I thoroughly enhanced Yelp!’s 2018 #1 restaurant in America, TKB Bakery & Deli through utilizing every skillset I’ve developed through my career. After implementing key areas of improvement in process and technology, the changes made have resulted in increase of revenue and cost savings of $25,000/month. • Lead from conception to completion multiple initiatives to dramatically streamline the workflow process saving time, money, and workforce hours. Initiatives directly enhanced the day to day operations and customer experience and employee workflow, payroll process, inventory tracking, marketing, and ecommerce efforts.• Saved $20,000 annual spending in negotiating process fee changes• Built new ecommerce presence which improved the customer mobile viewing and ordering experience as well as the backend workflow to deliver these orders in a more efficient manner with the introduction of Kitchen Display Screens and automatic ticket printing which saved minimum 30-60 seconds per order and increased accuracy of getting out orders correctly and in the chronological order which they are due• Secured ownership and key stakeholder buy-in to implement the changes I knew would and have since proven to enhance and empower the organization through multiple individual and group conversations, highlighting how each individual would specifically benefit from each change