Ryan Hopp work email
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Ryan Hopp personal email
As a seasoned Information Security professional with over a decade of experience in governance, risk management, and compliance across private and federal IT sectors, I specialize in safeguarding organizations against evolving cyber threats while ensuring regulatory alignment. Holding an active security clearance, I am skilled in utilizing industry-standard tools such as ServiceNow for compliance management and Confluence and GitHub for streamlined knowledge management and action tracking. My career has been built on leading high-impact initiatives—from conducting comprehensive risk assessments to driving continuous improvements in cybersecurity posture. Currently pursuing an MBA with a focus on Information Security at James Madison University, I am dedicated to expanding my expertise and leadership skills to adapt to emerging industry demands. Passionate about collaboration, I thrive on cross-functional teamwork to design and implement strategic programs that support security, privacy, and operational resilience.
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Itsm Change Management LeadAt&TFujisawa, Kanagawa, Jp -
Managing ConsultantGuidehouse Jul 2024 - PresentMclean, Virginia, Us -
Cyber Systems Engineer Technical SpecialistArcfield Feb 2024 - Jul 2024Chantilly, Virginia, UsExperienced Cybersecurity Systems Engineer Senior Technical Specialist (SETA) with expertise in designing, implementing, and maintaining robust cybersecurity solutions. Skilled in conducting comprehensive risk assessments, developing incident response plans, and driving continuous improvement initiatives to enhance cybersecurity posture. Strong communicator and collaborator, with a commitment to staying abreast of emerging threats and technologies. -
Itsm Change Management Process LeadAt&T Jul 2021 - Feb 2024Dallas, Tx, UsITSM Change Management (lead) for an AT&T Public Sector program. Manages the ITIL Change Management requirements process for a government program supporting a federal customer. Ensures the change process is in regulatory compliance with ITIL standards. Documents risk assessments and contributes to overall security posture improvement. Fosters a culture of teamwork and open communication, resulting in increased efficiency and effectiveness in IT operations.• Developed supporting plans, core processes, and procedures that effectively measure the Change Management service performance, manage requirements and feedback, and plan service improvements.• Trained over 200 team members on change management best practices and processes, ensuring program-wide ITIL change compliance and promoting a culture of continuous improvement in change management practices. • Collaborates with cross-functional teams to improve communication, streamline processes, and reduce overall downtime, contributing to a more secure IT environment.• Leads the Change Control Board (CCB), overseeing all change requests, and ensuring adherence to organizational standards and procedures, driving effective decision-making and timely execution of change requests while maintaining security and compliance. -
Itsm Process Analyst / Change ManagementCaci International Inc Jan 2021 - Jul 2021Reston, Virginia, UsManaged the ITIL change and configuration process for a federal customer, ensuring efficient handling of change requests while maintaining service stability and minimizing service disruptions. • Developed and maintained change management policies and procedures, ensuring compliance with industry standards and regulations.• Assisted with analysis, evaluation, and assessment leading to the development of recommendations for process improvements optimization, and/or development efforts for IT processes (CSI).• Provided analysis and support for ongoing service delivery, performance, and governance operations. -
It Incident ManagerRaymond James Feb 2019 - Jan 2021St. Petersburg, Florida, UsDirectly supervised a team of 3 Incident Managers that are responsible for leading support teams to recover services during periods of service disruption or outage to key technology platforms and applications.• Improved Incident Oversight and Governance by creating an automated incident ticket backlog report. This decreased the enterprise backlog ticket count by over 93% from 1500 tickets in February 2019 to under 100 tickets at the end of January 2020.• Initiates Bridge calls and drives communication to ensure uptime of key technology is within Service Levels and maintains an enterprise +90% SLA.• Conducts statistical evaluation of incidents for trending purposes, establishes KPIs, and improves overall SLAs.• Utilizes ServiceNow reporting functions to gather, process, and display performance data and measurements. -
Emergency Operations Watch NcoWhite House Communications Agency Dec 2013 - Jan 2019UsAssigned to WHCA / Work for WHMO- Watch NCO serving in a 24/7/365 operations center.- Planned, developed and implemented 551 sensitive plans for Presidential and Vice-Presidential global missions. Activated and reported on critical national program deployments involving multimillion dollar federal and civilian air and ground assets with 100% mission success.- Implemented comprehensive reviews and updates of 31 technical operating procedures for White House programs, along with training and evaluation evolutions. Expedited customer focused procedures for over 500 real-word incidents that required briefing of the President’s Chief of Staff and Senior Executive Service leaders. Increased validation and effectiveness of reports by 20%.- Communications Security Manager for Operations Center, Military Aides, and WHMO HQ SESs. Reviewed and streamlined the COMSEC handling procedures, which reduced training by 50% for 23 watch team members. -
First Line SupervisorUss Blue Ridge Lcc-19 Jul 2011 - Nov 2013Directly supervised 8 Sailors during 2 tours at sea and 2 additional land-based periods in the preventative and corrective maintenance of critical shipboard RADAR, navigation, and GPS equipment in a forward-deployed environment.- Administrated maintenance schedules for over 1500 pieces of equipment-Combat Systems subject matter expert. Provided training and qualification of sailors in the Combat Systems area as part of the ship's Enlisted Surface Warfare Specialist (ESWS) program.-Qualified as Combat Systems Officer Of the Watch (CSOOW) which manages all equipment casualties, maintenance and documentation, and coordinates troubleshooting efforts.-Combat Systems Training Team (CSTT) member, developed Drill Packages that trained sailors in combat systems casualty scenarios.-Primary manger for the ship's work aloft program. Ensured all personnel were properly trained in accordance to the Naval Occupational and Safety Hazard directives.-Volunteered in numerous ports across South East Asia as a part of community outreach programs to help strengthen ties with our allies.
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First Line SupervisorUss O'Kane Ddg-77 Jun 2008 - May 2011Led and mentored Sailors in multiple tours at sea and into hazardous duty regions in the Arabian Gulf in the preventative and corrective maintenance of critical shipboard RADAR, navigation, and GPS equipment in a forward-deployed environment.- Managed the expeditious calibration and distribution of over 400 pieces of General Purpose Test Equipment.- Primary manager of ship's work aloft program. Reviewed and updated a detailed Aloft Instruction for O'Kane and ensured the crew complied with the new instruction.- Vital asset during the O'Kane's Board of Inspection and Survey Material Inspection (INSURV). Repaired 109 emergent casualties which greatly contributed to the ship's overall score of 90%.- Dedicated off duty hours training sailors of different US ships in the Middle East on quality maintenance and operation of critical shipboard RADAR and Navigation equipment
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Radiac Calibration TechnicianNaval Air Station Rota Spain Apr 2006 - Jan 2008Radiation Detection, Indication and Computation (RADIAC) equipment technician and calibrator for Naval Air Station Rota, Spain.-Primary RADIAC workload manager and controlled the budget for this program.-Inventoried, shipped, and tracked over 700 RADIAC sources while serving as liason between Naval Sea Systems Command and NAVSTA Rota's Radiation Safety Officer, ensuring the flawless decertification and closure of NAVSTA Rota's RADIAC Calibration Laboratory.-Dedicated over 200 off-duty hours in mentoring and coaching the football at David Glasgow Farragut High School on the base.
Ryan Hopp Skills
Ryan Hopp Education Details
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James Madison UniversityInformation Security -
Western Governors UniversityCybersecurity And Information Assurance
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University Of Maryland Global CampusGeneral Studies
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Nile C. Kinnick High SchoolDiploma
Frequently Asked Questions about Ryan Hopp
What company does Ryan Hopp work for?
Ryan Hopp works for At&t
What is Ryan Hopp's role at the current company?
Ryan Hopp's current role is ITSM Change Management Lead.
What is Ryan Hopp's email address?
Ryan Hopp's email address is ry****@****avy.mil
What schools did Ryan Hopp attend?
Ryan Hopp attended James Madison University, Western Governors University, University Of Maryland Global Campus, Nile C. Kinnick High School.
What skills is Ryan Hopp known for?
Ryan Hopp has skills like Leadership, Program Management, Customer Service, Management, Security Clearance, Microsoft Excel, Microsoft Office, Operational Planning, Information Assurance, Electronics, Military, Troubleshooting.
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