Ryan Mcgovern Email & Phone Number

Conquest Planning is building the future of financial advice by enabling advice delivery in a variety of ways. Ourapplication empowers advisors and planners to buildplans faster, with a higher degree ofaccuracy and collaboratio with clients while furthering financial literacy through a living and continuous action plan. Our strategic advice manager (SAM) also enables do-ityourself users to get digital advice accurately and more efficiently.

Report to the Expertise Center Manager in a transportation software company. Support of Transportation Management Services software through ticketing, chat, and email.-Identify and triage customer’s technical challenges and assess the best form of resolution-Update and modify software licenses depending on customer case uses-Proactive monitoring of application behavior-Provide clients with documentation on the use of systems

Guelph, On

Report to the Director of Web Services at a custom website design and application development agency. Manage resolution of incoming client website change requests and proactively identify on-going client needs.-The initial point of contact for client inquiries for sales, support, and training for websites-Make changes to the content of websites utilizing HTML, CSS, Umbraco CMS, and a proprietary CMS-Designed and implemented new QA testing processes and procedures, ensuring a high standard of accessibility and usability adherence-Prepared and delivered training to clients in the administration of their websites-Greet building visitors and callers; answering their questions and directing them to the proper point of contact-Promoted site launches and improvements on social media and by using email marketing platforms

Waterloo, On

Report to Executive Management at an agency that provides government website design and application development. Provide personalized technical support for SaaS products, analyze and solve customer concerns and issues while strengthening relationships between customers and the organization.-Provided a high level of personalized support to customers by phone, email, and ticketing system-Advocated for clients’ feature requests and bugs to the appropriate development teams-Coordinated the delivery of promised client deadlines-Prepared quotes and schedules for additional products or services requested by clients-Advised clients on the appropriate application of relevant website legislation such as CASL, AODA, and WCAG-Developed and maintain training documentation for eSolutions’ SaaS custom-developed applications and CMS-Maintained hosting and support agreements, domains, and SSL certificates

Kitchener, Canada Area

-Wedding , event, portrait and race (running) photography

Kitchener, Canada Area

-Prepared orders as per customer purchase-Filtered orders before bottling-General maintenance and cleaning

Mississauga, On

-Defined processes and set standards to simplify the reporting of various pavement conditions as set out by various government agencies-Communicated with Department of Transportation clients throughout North America and abroad to ensure high levels of customer satisfaction in the reporting of data-Managed multiple team members over multiple projects-Inspected data and output levels from operators, for quality and consistency and to ensure production deadlines were met-Provided onsite training in an offshore facility in China as well as remotely trained operators in India and Pakistan in the use and management of proprietary software and oversaw areas of improvement in processes and production levels

-Assist customers in selection of cellular products and services-Create and activate mobile accounts-Maintain appropriate inventory levels-Follow SOP for reconciliation of sales and phones at end of day-Utilization of planogram to set up new displays in kiosk

-Managed poolside LCBO licensed snack bar at regional amusement park-Scheduled staff and maintained inventory levels according to predicted forecasts-Accounted for all cash receipts, inventories and labour and maintained records for these-Managed catered picnics for up to 3000 people including coaching staffing and inventory management-Ensured guests received food in a timely manner and food was prepared according to strict standards of quality-Acted as liaison between front and back of house to ensure each table had a complete order-Followed standards on quantities, quality and temperature of all product leaving the kitchen

Business

Food and Beverage Management

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