Ryan Pomeroy Email & Phone Number

• Uses available tools to assist customers with order issues.• Subject matter expert helped in training new hire classes.• Consistently achieves 95% or higher on quality monitoring.• Provides technical support for website & other issues.• Provides pre and post sale support

• Created & maintained employee & store schedule.• Facilitated product ordering, stock & store inventory.• Kept up with product information & industry trends.• Curated & created social media campaigns.• Communicated with customers through direct messaging.• Designed graphics for social media.• Photographed products for marketing purpose

Wellsville, New York

• Built and sustained long-lasting relationships with existing and potential clients.• Conducted research on potential clients' products or services and determined the geographic location of the majority of their target customers.• Set up meetings with potential clients to present advertising proposals and address their concerns.• Educated clients how specific types of advertising will help promote their products or services in the most effective way• Persuaded clients to purchase company advertising products and services by communicating the benefits of various types of advertising.• Providing recommendations on suitable formats, advertising mediums, and font sizes.• Deliver advertising or illustration proofs to clients for approval

Canandaigua, Ny

• Hired & managed employees creating an effective sales team of 6+.• Created infographics & sales flyers for the region.• Resolved customer concerns regarding sales and service.• Solicited sales of new or additional services or products.• Facilitated product ordering, stock & store inventory.• Kept up with product information & industry trends.• Determined charges for services requested, collected deposits or payments, or arranged for billing.• Conferred with customers by telephone or in person to provide information about products or services, took or entered orders, cancelled accounts, or obtained details of complaints.• Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.• Resolved customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.