Providing direct telephone, e-mail and chat support to customers and SMART dealers regarding RMA related inquiriesTracking RMA activity using the tools provided by SMART Expediting time-sensitive replacements and product returnsProcessing third-party RMAs in a timely and efficient mannerProcessing out-of-warranty RMAs and liaising with third party vendorsResolving freight-handling issuesAssisting the team lead with escalationsFollowing up on outstanding RMA-related issues to ensure that all RMA incidents are resolved to the customer’s satisfactionCommunicating effectively with the Logistics, Finance, Shipping and Receiving staff.Participating in the creation and improvement of departmental policies and processesEnsuring team service levels are consistently met for phone, chat and emailEnsuring daily targets are met.Maintaining a scorecard quality target of 95% or higher for calls and emails

Operating heavy machinery such Bobcat, BackhoeKnowledge of basic carpentry skills and power toolsWoodworkingRoofing (demolition and construction)Successfully worked in a team environmentWorked safely and effectivelyPerformed job duties in an outdoor environment and dealt with inclement weather conditions and interruptions