Operations Manager
Athens, Georgia, United States
-Overall management responsibility for the execution and operational excellence of the entire store.-Management responsibility for the store Operations and actively participates in the personnel decisions of Operations team members, including, but not limited to, employee selection, training, discipline, termination, and development.-Provides Operations departmental direction and daily supervisory oversight to Team Leads, Cashiers, Custodians, Asset Protection, Loss Prevention, Inventory Control, and Seasonal Team Members to ensure exceptional customer service is the priority of customer interaction.-Develops and implements strategy for achieving weekly and monthly operational goals and completing tasks assigned to the store. This includes developing, analyzing, and implementing the staffing, training, payroll hours, and scheduling of team members.-Manages workforce productivity, efficiency and process improvement projects and initiatives.-Responsible for holding team members accountable for compliance with established sales, safety, and security practices and procedures in conjunction with local, state, and federal regulations.-Ensures the completion of departmental zoning and adherence to department, store and Company standards.-Responsible for supervising the execution of various assignments as delegated by the Store Director in Playbook.-Actively participates in floor walks with Regional Vice President, District Manager, and Store Director and creates an implementation plan to make changes based on feedback provided in-store walks.-Audits firearm sales in compliance with federal and state law, including properly completing ATF Form 4473, conducting background checks, and signing off as final approver.-Provides supervisory oversight to the team member talent lifecycle, including hiring, onboarding, developing, and coaching team members.
