Ryan P. Email & Phone Number

Birmingham, Alabama, Us

Focusing on operational excellence, I spearhead impactful initiatives in Consumer Product Management, driving revenue growth, enhancing customer experience, and mitigating risks. Currently, as Product Manager in non-interest revenue and SafeBox, I navigate regulatory landscapes and manage compliance obligations in tandem with enterprise-wide teams. I also prioritize customer-centricity by actively engaging with key stakeholders, branches, and call centers to address complaints, reduce attrition, and enhance retention rates. Notable achievements include providing the Grace OD waiver product, enhancing our customers' financial journey, and orchestrating a significant opt-in and increase in alert registration rate for overdrafts via a targeted marketing campaign. Through proactive efforts, I was successful in decreasing overdraft complaints and assisting in driving growth in alert registration. Enterprise-wide, I worked with UX/CX, translating VoC data into actionable recommendations for tangible improvements, using a human-centered, design methodology.

Birmingham, Alabama, Us

As a Digital Product Manager, I led the customer journey for Enterprise Notification Delivery (END), improving capabilities to exceed user needs. Using technical expertise and feedback, I refined user experiences (UX) and improved customer satisfaction (CSAT) metrics. To engage the under-40 market in the FinTech ecosystem, I drove new product development with agile methodologies. I created comprehensive market forecasts by conducting CX interviews, VoC, and CSAT surveys. In collaboration with the BI team, I led efforts to improve reporting and analytics. I also implemented system enhancements to improve response times and security. My efforts included working closely with architects to enhance data quality, improve system monitoring and metrics, and access controls. Value-add included streamlining development processes with the Atlassian stack and agile methodologies, and transitioning teams to Kanban, which improved efficiency and reduced development time. Additionally, I led implementation design and development of Region’s monolithic system into microservices in preparation for cloud transition.

Birmingham, Alabama, Us

Playing a crucial role in supporting the execution of digital initiatives, I led implementation of enterprise-wide testing for customer transparency, including the successful release that improved financial transparency for the customer journey, employed Kafka services for near real-time processing, and oversaw multiple system enhancements across various omnichannel product teams. Within six months, I achieved SME status and served as a team product owner for 10 months during a transition phase, utilizing SAFe Agile sprint framework. I directed eBusiness projects, collaborated with system architects to refine system design, and supported the execution and implementation of digital initiatives while overseeing requirements, user flows, daily stand-ups, sprint management, and executive reporting, working with both internal and external stakeholders. Orchestrated enhanced value stream mapping for upcoming SAFe program iterations, optimizing workflow efficiency and identifying areas for process enhancement. Engaging in intensive knowledge-sharing sessions with the previous product owner, I acquired insights and best practices to transition into the SME role with confidence and competence. As a liaison in eBusiness, I fostered collaboration between product management, production support, agile teams, and application development. Additionally, I served as a subject matter expert on digital banking products, services, and platforms, providing guidance and facilitating knowledge integration across agile teams and value business streams.

Upon returning to the US, I supported family needs during a challenging time, managing caregiving responsibilities while balancing professional development efforts. Over three years, I completed two boot camps to enhance my skills in product management. Successfully re-entering the workforce, I applied my expanded knowledge to excel in a new role.

Boston, Ma, Us

Through use of strong communication, organizational, analytical, and presentation skills, I coordinated numerous client and practice meetings each year, managing stakeholder engagement and budgets. While directing client activities, I gained valuable insights into their needs, nurtured internal and external relationships, aligned client expectations with product development efforts, and optimized customer satisfaction. Recognized for developing and leading impactful programs, I excelled in fostering and strengthening connections with clients, teams, influencers, and stakeholders worldwide.

Expanding my leadership skills, I immersed in transformative learning experiences during international travels across Asia, Australia, India, China, Hong Kong, and Singapore. Cultivating culinary expertise, I refined qualities of discipline, creativity, and resilience. Attending Le Cordon Bleu, and completing the Cuisine and Patisserie Program in Australia, I dedicated 18 months to intensive coursework, honing culinary mastery six days a week. Recognized for exceptional aptitude and dedication, I earned the prestigious DUX Award in both Cuisine and Patisserie, enhancing skills in innovation, precision, and attention to detail. This time allowed for my eventual Australia work visa to be approved.

Dublin 2, Ie

Recruited from EDS as a product manager, I assumed complete oversight of a joint SBC and Accenture team. Managed the seamless deployment of business applications across varied IT releases, including responsibility for the entire product roadmap, stakeholder relations, supply chain management, release cadence, sequencing, risk management, and compliance. Directly reported to the client C-suite.I formulated and executed deployment strategies for application soak, pilot, and legacy application retirement, facilitating daily conference calls with field technicians to resolve issues swiftly. Additionally, I led the successful deployment of a ruggedized field device, specifically the Panasonic Tough Book CF27, to 25,000 POTS technicians across three geographically dispersed operational regions. Exhibiting solid leadership, analytical, problem-solving, and decision-making skills, I managed the deployment schedule, Panasonic supply chain (Japan), risk mitigation, training organization, and coordination of field resources.

Us

Functioning as a product manager and systems engineer, I orchestrated complex client technology initiatives in partnership with HCFA and BC/BS stakeholders, managing a B2B product, while overseeing roadmap execution through a structured waterfall approach, including requirements determination, release management, and stakeholder engagement. Managed government contracts for HCFA/BCBS. Additionally, I led cross-functional teams to design, implement, and support innovative technology solutions to address client business challenges and drive operational excellence and growth.

Randolph Afb, Tx, Us

In a leadership capacity, I oversaw and executed various projects critical to the mission and operations within the medical and national defense sectors. I also led and motivated project teams consisting of military personnel, civilian staff, and contractors, providing clear direction, delegating tasks effectively, and fostering a collaborative working environment conducive to success.

Product Management Certification

Certification Software Development, Full-Stack Software Development - Javascript

Ruby/Rails Fullstack

Patisserrie And Cuisine, Patisserie Degree And Cuisine Degree

Master Of Business Administration - Mba, Healthcare Mansgement

Bachelor'S Degree, Bsn