Ryan Quakenbush Email & Phone Number

San Francisco Bay Area

Assists with the management of the HR department, responsible for supporting the team and its overall success. Contributes to the overall efficiency and consistency of HR functions, with a focus in the team member experience– particularly recruitment, onboarding, DEI, and employee engagement. Leads recruitment duties such as conducting screening calls, organizing recruitment processes across the organization, and maintaining a positive candidate experience.Completes pre-boarding and onboarding functions for all new team members joining Rocket.Works closely with stakeholders on the implementation and strategy around diversity, inclusion, and equity (DEI) initiatives.

San Francisco Bay Area

Responsible for recruiting, employee engagement, and designing and ordering company gifts and event swag.

San Francisco Bay Area

Assists in recruitment at a leading UX-Design consultancy, conducting phone screenings and coordinating interview processes for all roles at the company. Also assists executives with research, meeting scribing, and meeting coordination.Also assists with marketing efforts, like social media and product design & ordering (swag, gifts, etc).

San Francisco Bay Area

Responsible for the project management, development, and execution of all approved marketing tasks including: messaging, events, PR, social media, digital marketing, website, videos, and recruiting projects. Works directly with Executive team, content experts, marketing contributors, outside consultants, vendors, and others to ensure all projects are developed according to plan, schedule, and budget.

San Jose, California

I managed Orchard’s online community through its social media channels and review platforms. From high-level content strategy to day-to-day community management, I engaged with our customers and delivered value-adding content.Highlights• Trained and developed all 99 stores to manage their own local Facebook pages• Grew Instagram following by 205% and Facebook engagement by 300%.• Managed agency and social influencer partnerships, focused in content and public relations• Promoted and activated local events throughout California and Florida

Santa Clara University, Santa Clara, Ca

In this role I assisted with the endeavors of my university's LGBTQ Resource Center. We not only created a safe space on campus for LGBTQ Broncos, but also developed and promoted educational events aimed at all students and faculty. Some of my favorite activities as a coordinator were:• Launched a mentorship program that pairs out LGBTQ faculty/staff with students• Designed an educational program for Black History Month to celebrate Black figures in LGBTQ history• Facilitated Safe Space Trainings, where we taught student organizations about gender and sexuality

San Jose

As Orchard's Copywriting Intern, I wrote engaging copy for digital catalogs, print signage, emails, social media, and web content. I collaborated with designers, merchants, and management to align copy with our brand voice and business objectives. I was also involved with the conception of seasonal campaigns. In addition to copywriting, I was lucky enough to learn about visual marketing by accompanying the creative team to filming and photography sites.

Santa Clara University, Santa Clara, Ca

As the Mission Outreach Executive for SCU's Retail Studies Student Association (RSSA), I facilitated community involvement by organizing volunteer activities for our organization members. I helped align RSSA with our university's sustainability efforts, by planning volunteer events for the Center for Sustainability's Eco-Fashion Show and Swap for Good. Some skills I utilized for this leadership position included:• Mass email communication• Taking initiative to find organizations to volunteer with• Develop top priorities and meet deadlines

My main focus throughout my internship was improving our use of text analytics software, so Hawaiian Airlines can make better use of customer feedback and find opportunities for improvement. I also conducted an analysis for the flight attendant department, and presented my findings to flight attendant managers and trainers.Accomplishments:• Increased accuracy and range of existing text analytics models by 50%• Analyzed data to identify issues and provide actionable insights for flight attendant training• Presented these findings to the flight attendant department

While working for my university's food service provider, I developed skills in areas such as:• Maintaining excellent standards of customer service when under pressure• Training new employees, • Collaborating with management to improve service, and • Balancing responsibilities effectively.

Bachelor'S Degree, Communication Major, Minors In Japanese And Retail Studies

Activities and Societies: Magna Cum Laude, LGBTQ+ Advocacy, Dance Shows, Retail Studies Student Association (Executive Board Member)

High School

Activities and Societies: Student Global Leadership Institute, Gay-Straight Alliance President, Punahou Carnival Booth Chair