Ryan Ramkissoon Email & Phone Number

Vaughan, ON, CA

Toronto, Ontario, Canada

• Supervising Night/Evening Support Workers (9), coordinating responsibilities, assigning duties, and evaluating work performance.
• Significant experience managing service issues and resolving conflicts for diverse community members.
• Serving various stakeholders, including marginalized populations such as youth, persons with disabilities, newcomers, seniors, and those experiencing homelessness and complex substance use.
• Assess and assist with client's personal needs such as hygiene, meals, clothing, harm reduction theory, emotional, ensuring clients’ needs are addressed.
• Displayed effective leadership in assessing performance, identifying training gaps coupled with coaching, and team motivation.
• Facilitate the intake, discharge and needs assessment in partnership with nursing, community workers and City of Toronto

Mississauga, Ontario, Canada

• Delivered end-to-end troubleshooting and support, resolving over 95% of Jira tickets within SLAs, improving project timelines, and facilitating early project closure.
• Led software implementation across project lifecycles (QA, Pre/Post Production), reducing rework by 20% and ensuring on-time delivery for three major releases.
• Acted as a client advocate for 18 clients, addressing key business challenges and improving system architecture.
• Collaborated with cross-functional teams to design, develop, and present technical solutions for complex business needs, participating in on-site visits and trade shows.
• Documented software defects in Jira and worked with development teams to implement corrective actions, enhancing product performance.
• Provided first-level support for critical issues and 24/7 production implementations to resolve high-priority incidents.

Toronto, Ontario, Canada

• Support to all activities as part of the organization’s administration, with a focus on back-office admin for 84 units of rent-geared-to-income (RGI) housing and administration
• Supervise rent payments, arrears and landlord actions, Serving L&N forms in conjunction with the L&TB
• Successfully set priorities, developed work schedule, and track data analytics, and project management timelines
• Experienced with accounting principles, procedures to Identify and address account discrepancies.
• Curate and maintain documentation and records in compliance with internal and external stakeholders and policies.
• Organized, Systematized, assembled organization analytics, and delivered to the City of Toronto

Toronto, Ontario, Canada

• Demonstrated strong conflict resolution and stakeholder management skills, effectively liaising with partner agencies, landlords, healthcare providers, and community services to support clients' financial and social.
• In-depth understanding of Federal, Provincial, Municipal, and community funding policies, applying an equity lens to ensure policies benefit diverse community groups.
• Conducted intake assessments, planning, and budgeting initiatives, providing case management, life skills education, and personalized support for clients.
• Provided financial trusteeship for program participants, coordinating benefits and social entitlements to ensure access to necessary resources.

Toronto, Ontario, Canada

• Collaborated with University Health Network Infection Prevention and Control unit, healthcare professionals, and City of Toronto site leads in a 24-hour COVID-19 response program to assist COVID-19 positive individuals.
• Developed, implemented, and reviewed programs including recreation, educational, and social/life skills to improve service delivery and client outcomes.
• Provided on-the-job training, mentorship, and phone/text support to peers, aiding in de-escalation techniques and resolving challenges.
• Supervised 4 to 16 peer support workers, facilitating their ongoing development and ensuring adherence to standard operational procedures.
• Assessed client needs, including hygiene, meals, clothing, harm reduction, and emotional support, while utilizing crisis intervention techniques to de-escalate conflicts.
• Completed and maintained documentation relevant to client care and shift-related events, ensuring comprehensive record-keeping.

Toronto, Ontario, Canada

• Strategic level of support of a local youth development organization serving marginalized, at-risk and homeless youth primarily through experiential learning
• Including areas such as infrastructure development; strategic plans; long term organization goals; fund development; strategic partnerships; policy development; legal and administrative supports

Toronto, Canada Area

• Provide project management support to cross functional teams both civilian and military of various departments to deliver training curriculum including the management of reporting tools
• Led groups of 150+ personnel in large-scale exercises through briefings and debriefings, memorandums, after action reports, meetings, instructions, and seminars
• Developed new and maintains current standard operational procedures
• Develop over 30 annual large-scale training exercises for junior and senior members
• Organized and carried out all logistics such as, transportation, rations, accommodations, finances, personnel, supervision, etc.
• Led a group of 15 senior and subordinates involved in physically demanding, dangerous, and team related tasks for an extended period of time using several intermediate supervisors

Toronto, Canada Area

• Delivered operational support by analyzing and resolving application and infrastructure issues, developing SOPs, and coordinating with SMEs to identify root causes.
• Designed and developed technical solutions for simple to complex business needs, ensuring compliance with HBC's development methodology and programming standards.
• Created functional designs and technical specifications for interfaces, data conversions, reports, and application extensions in enterprise solution implementations.
• Collaborated with QA and Support teams to test and implement developed solutions, while coding small changes and enhancements.
• Communicated analysis results and provided recommendations to management.

Toronto, Canada Area

• Led technical walkthroughs with clients, provided Level 3 remote/onsite production support, and ensured seamless system implementations.
• Coordinated with Network, Operations, and Application teams to ensure timely delivery of project tasks and scheduled testing, reviewed results, and facilitated cross-team reviews and client sessions.
• Assisted programmers with system validation, file format updates, test scripts, and test system monitoring.
• Delivered product training to internal teams (Sales, Support, Implementation Managers) and external stakeholders (Merchants, Partners).
• Provided deployment support by configuring and shipping hardware for testing and served as a subject matter expert on semi-integrated products (hardware and software).

Mississauga, On

• Maintained a big-picture perspective while documenting and analyzing customer requirements to configure, test, and install Verifone products based on the Business Requirement Document (BRD).
• Performed QA and certification of MSR and EMV card brands for financial institutions on various pin-pad types.
• Acted as a technical liaison and subject matter expert between customers, VARs, and Verifone during projects, operating across departments to deliver high-quality applications and services.
• Provided operational and technical support during system implementations, analyzed error trends, and implemented system fixes and performance enhancements.
• Developed customized training materials and operational tools for new products and established test plans for new modules, executing quality control analysis.

Toronto, Canada Area

• Learned and trained the team on new POS/Terminal/Online Processing products.
• Developed training materials, documentation, and presentations.
• Expanded training resources and assisted in coordinating team training goals and objectives.
• Mentored junior team members in resolving client issues.
• Provided second-level support for POS Vendors, Processors, and Merchants.
• Contributed to social committee activities.

Toronto, Canada Area

• Troubleshoot network issues with vendors and technicians.
• Provided support to Soft Developers, POS Vendors, Processors, and Merchants, documenting resolutions.
• Created training materials and conducted seminars for high-profile clients in classrooms with 10-30 attendees.
• Developed material and documentation for a New Trainee Program, including exams.

Comptia A+ Certification Program

Activities and Societies: Covered both hardware and operating systems, mastering the intricacies of installing, configuring, networking.

Computer Networking And Technical Support

Activities and Societies: Courses in this program are direct and hands-on. Some of the subjects learn by experience include: computer.

Police Foundations

Activities and Societies: Hands, and theory approach gaining a comprehensive police foundations education combining the best aspects of.