Ryan Ravago Email and Phone Number
Hope all is well. By way of introduction, my name is Ryan Ravago a customer service advocate offering 17 years experience in customer service field. Currently working as a Team Leader and had 1 year experience in training and quality. I believe that my strong technical experience and education will make a very competitive candidate for your company and I would be very flexible in terms of roles and department.The key strength that I possess includes:1. 16 years of business process service experience particularly on inbound, outbound customer service and troubleshooting.2. Experienced on operations management, interactive skills development, performance management and quality development.3. Worked as the Master trainer of TCL North America who helps build training program and training agendaPlease see my profile for additional information on my experience. I can be reached via my mobile phone (09186470826). Alternatively, you can send me an email through this address ryanravago36@gmail.comThank you for your time and consideration. I look forward to speaking with you about this employment opportunity.
Ibex
View- Website:
- ibexglobal.com
- Employees:
- 6874
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Team ManagerIbex Oct 2024 - Present
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Customer Service Team LeadTcl.Online Services Incorporated Aug 2023 - Aug 2024 -
Customer Experience ManagerAlorica Oct 2022 - Jul 2023PhilippinesProvides regular supervision and mentorship over subordinate staff.Ensure regular and effective communication with subordinate staff on performance, goals, and coaching.Facilitates daily agent coaching and development sessions in both written and verbal format.Participates in client related activities to include client calibration sessions and project planning.Identify and address agent training needs.Manage team's time entry to ensure 0% discrepancy rate.Manage program specific performance standards (i. e. AHT, Quality Scores, Sales, etc -
Customer Service Team LeadTcl.Online Services Incorporated Dec 2019 - Sep 2022PhilippinesResponsible for supervising a group of 10-15 TSRs on behalf of TCL and clients. Drive performance and quality by establishing strong positive relationships, monitor and coach TSR daily through group meetings, one on one coaching and incentives. Achieve daily goals and mails and maintain a maximum level of performance. Assist in the development of TSRs through observations, coaching feedback, monitoring forms and training hourly, daily and weekly. Be on the floor 80% of the shift to assist TSRs with questions and issues related to TCL product
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Master TrainerTcl.Online Services Incorporated Jul 2018 - Dec 2019Worked with trainers in identifying training needs. Handle new hires. Creating reports for day-to-day operations including updates and training. Build training programs and prepare training agenda. Act as a team leader for nesting agents and provide support.
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Quality Assurance SpecialistTcl.Online Services Incorporated Jul 2017 - Jul 2018Manila, National Capital Region, Philippines
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Technical Support SpecialistTcl.Online Services Incorporated Feb 2016 - Jul 2017Muntinlupa City, National Capital Region, PhilippinesAttend phone support for assigned account (North America). Maintain record of phone and email transaction reports. Worked as an Amazon Live Expert representative (February -April 2017)
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Directory Assistance RepresentativeE-Teleconnect, Inc. Sep 2015 - Feb 2016Parañaque, National Capital Region, PhilippinesAccepting calls from customer who are looking for telephone listings whether business, government or residential. Probing as effectively and efficiently to search on the listing requested the soonest possible time while maintaining high quality assurance and low handling time. -
Customer Support ProfessionalConvergys Feb 2015 - Sep 2015Pasay, National Capital Region, PhilippinesResponsible for answering inbound sales and customer service calls in relating to DISH networks entertainment services and products hardware systems and customer service inquiries regarding technical support, billing and general information requests.
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Directory Assistance OperatorKgb Mar 2007 - Jan 2015Makati, National Capital Region, PhilippinesMain duties were to initiate incoming calls requesting information about directory assistance, movie showtimes, restaurant reviews, traffic, weather and other information. Worked as a POP-A-LOCK dispatcher (November - January 2013) -
Quality Assurance SpecialistSpi Global Ii Jun 2006 - Jan 2007Parañaque, National Capital Region, PhilippinesResponsible for analyzing different journals, proofreading, and carrying out texts and layout corrections according to specifications and standards.
Ryan Ravago Education Details
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Computer Science
Frequently Asked Questions about Ryan Ravago
What company does Ryan Ravago work for?
Ryan Ravago works for Ibex
What is Ryan Ravago's role at the current company?
Ryan Ravago's current role is Over 17 years of experience in customer service field | Experienced Team Leader with expertise in prioritizing, developing efficient workflow and managing team member.
What schools did Ryan Ravago attend?
Ryan Ravago attended University Of Perpetual Help System Dalta.
Who are Ryan Ravago's colleagues?
Ryan Ravago's colleagues are Lahiru Perera, Eunice Lubay, Paras Aftab, Tahira Rasool, Gino Sanchez, S.m Burair Abbas, Malik Hafeez Ullah.
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