Ryan Crum work email
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It’s always a good thing when you can reach your sales performance goals and impact the bottom-line. But what really fulfills me is when I’m solving everyday problems that enable customer success. I like to leverage my expertise, color outside the lines where no solution existed before, and create a win-win scenario for my clients and my team.I’ve particularly enjoyed stepping into new challenges. I like to figure out creative solutions to complexproblems. It gives me a great deal of satisfaction to help others on my team troubleshoot issues and offer staff development for their professional growth.My strengths are being a people builder, a creative problem solver, and managing customer success. I’m good at connecting with people of different types and backgrounds. I am able to empathize with people and hear them when they need to be heard. I build long-term relationships that create a repeatable customer business.In terms of making a difference with what I do – I always aim to build relationships, motivate an inspiring team, and help our customers be the most successful versions of themselves. All this comes down to one word – Partnership. Building a partnership with my clients and my team always leads to better people, services, and products.Want to learn more? Let’s connect.
Mcclatchy Media
View- Website:
- mcclatchy.com
- Employees:
- 2191
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Client Success DirectorMcclatchy MediaCharlotte, Nc, Us -
Manager Of Client SuccessMcclatchy Sep 2021 - PresentCharlotte, North Carolina, United States•Lead, coach and manage a high-performing team of Client Success Strategists•Maintain high quality customer service relationships with Marketing Consultants and clients and act as an escalation point for issues•Work and effectively communicate with senior management•Collaborate with local and corporate teams to refine processes and better serve the client •Balance staff workload to meet sales and leadership expectations and deadlines•Set and track performance goals for the team•Perform client success duties, as needed -
Client Success StrategistMcclatchy Oct 2019 - Sep 2021Charlotte, North Carolina Area• Create campaign strategy and collaborating with the sales team on pre-sale media plans and research• Create focused media plans based on client goals and related research• Understand customer's KPIs and optimize campaign accordingly• Review campaign results and make positive changes when needed • Prepare monthly campaign reports and present to customer -
Market Growth LeaderJeremy Tudor Llc Mar 2019 - Oct 2019Raleigh-Durham, North Carolina Area• Perform market research, customer segmenting, detecting prospective customers, creating and implementing marketing campaigns, identifying stakeholders and reporting to owner • Consult and advise on marketing strategies leveraging customer analytics knowledge to increase market growth• Led the marketing of the company's products in market segment -
Director Of Customer Service And SalesHummingbird Wholesale Dec 2017 - Nov 2018Eugene, Oregon• Directed the sales team in executing the 2018/2019 strategic sales plan with oversight on budgets, product, and territory growth• Leveraged low-cost techniques to grow sales by 15% and kept department 20% under budget• Negotiated pricing for high volume products to create win-win for the customer and company that won the largest customer bid for 2019• Introduced new products from both manufactured in-house and outside vendors to create new revenue streams with current large customer accounts• Delivered marketing strategy and partnered with sales and marketing team to improve communication, response, and customer satisfaction with updated social media plan, new website, and communications strategy• Advised product management team, sales and promotions team, and the company's leadership team on best sales positioning to create customer success outcomes -
Marketing CoordinatorLane Forest Products May 2016 - Oct 2017Eugene, Oregon• Developed, planned, and executed marketing budget for ad buys (print, TV, radio, Social Media) and special events within 95% of actual spend• Propagated brand awareness by routinely visiting locations to ensure branding standards were met• Created online advertising and marketing campaign (SEO, Google AdWords, & Google Analytics) to drive more business with 8-10% average click rate and 4-5% conversion rate -
Sales And Marketing Coordinator/Customer Support SpecialistLocal Food Marketplace, Llc Dec 2014 - Apr 2016Eugene, Oregon Area• Cultivated key customer relationships through prospecting and consultative selling that grew a repeatable customer base by 20% year-over-year• Leveraged Zendesk customer support software and facilitated staff training to increase customer engagement and support; achieved a 99% answer rate (within four hours) and high marks for customer satisfaction• Created white papers, blog posts, and quarterly newsletters with significant exposure to digital media platforms that increase customer success engagement with 60% open rate -
Director Of CommunicationsChef Marshall O'Brien Feb 2014 - Jul 2015Greater Minneapolis-St. Paul AreaAs Director of Communications, worked with president to develop new social media plan to engage more people throughout the community and increase awareness of team and mission to help better nutrition and health. Managed all social media accounts according to plan, and worked with president to create engaging content. Worked with team to plan and develop monthly newsletters to 3 different segments of mailing list, targeting different areas for each group. Worked with staff writers to develop blog content and posting on website and social media accounts. Worked with team on brand refresh to help incorporate new direction of team and direction of where the organization hoped to go. Managed distribution of PSA's to local television stations across MN and WI and followed up on those productions. Helped work with team to develop programs and drive engagement and increase visibility of organization.
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Business Development And Marketing ManagerCedar Summit Farm Aug 2012 - Jan 2015Greater Minneapolis-St. Paul Area• Managed public relations, customer communications, and social media engagement • Spearheaded special events (trade shows, sampling events, and educational seminars) on and off-site with food, tours, vendors, and speaking engagements that turnout nearly 7k spectators• Partnered with individual stores and distributor to develop new products, promote sales, implement marketing campaigns, and negotiated contracts that grew usage of raw products to 95%• Fostered key relationships with distributor, sellers, and customers to maintain current sales growth
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Account ManagerSysco Jul 2010 - Jan 2012Greater Minneapolis-St. Paul Area• Consulted with customers to grow business using advertising, sales, and promotions that outperformed gross sales benchmark by 25%• Specialized in customer relationship management that provided customer value and grew target sales margin from 4% - 8%• Recognized for “Triple Crown Award” for growing sales by at least 7.5%, gross profit by at 7.5%, and piece growth by at least 5.5% through prospecting, cold calling, and consultative selling in new vertical of natural foods co-ops -
Account ManagerFood Services Of America Mar 2007 - Nov 2009Coeur D'Alene, Id/Brainerd, Mn• Generated sales to existing customers and engaged in new accounts with purchase orders, consultation, and account management • Increased new business within a defined territory by 30%, through extensive cold calling, to expand territory• Provided extensive knowledge of Microsoft Works, POS systems, and various ordering/inventory platforms• Revived numerous "dead" accounts with strong customer success management maintaining accounts receivable at 95-100%
Ryan Crum Skills
Ryan Crum Education Details
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Culinary Arts -
Fundamentals Of Marketing -
General -
General -
Jefferson High SchoolGeneral
Frequently Asked Questions about Ryan Crum
What company does Ryan Crum work for?
Ryan Crum works for Mcclatchy Media
What is Ryan Crum's role at the current company?
Ryan Crum's current role is Client Success Director.
What is Ryan Crum's email address?
Ryan Crum's email address is rc****@****ver.com
What is Ryan Crum's direct phone number?
Ryan Crum's direct phone number is +161271*****
What schools did Ryan Crum attend?
Ryan Crum attended Hennepin Technical College, University Of Minnesota - Carlson School Of Management, Hamline University, University Of Kansas, Jefferson High School.
What are some of Ryan Crum's interests?
Ryan Crum has interest in Organic, Local Products, Sustainable Agriculture, Co Ops, Health, Children, Cooking, Slow Food, Artisan Producers, Education.
What skills is Ryan Crum known for?
Ryan Crum has skills like Food Service, Marketing, Sales, Culinary Skills, Customer Service, Food Industry, Social Media, Account Management, Customer Relations, Social Networking, Social Media Marketing, Key Account Development.
Who are Ryan Crum's colleagues?
Ryan Crum's colleagues are Jodie Damiano, Teresa Chin, Sandra Duerr, Terri Richardson, Harry Jigamian, Matthew Morsette, Joyce Fink.
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