Ryan Redding Email & Phone Number

Tulsa, Ok, Us

Houston, Tx, Us

* Evaluate current dealer operations, identify opportunities, and be a catalyst to drive positive change* Collaborate to develop solutions with Area team and dealers to improve operational efficiencies and increase market share, customer retention, customer pay parts and labor sales, dealer profitability, and return on sales* Expedite the new vehicle shopping and purchasing experience; drive dealer engagement to leverage walk-in, phone, and digital lead opportunities * Improve the service & parts culture at our dealerships by delivering more value-added, convenient, and quality services in an expeditious manner; develop dealership personnel, revolutionize the customer experience and, ultimately, sell more parts and service to customers that drives service retention due to an exceptional parts and service experience* Coordinate and direct monthly meetings by Area, District or DMA to communicate strategies and tactics for monthly sales and marketing campaigns; this responsibility includes a working knowledge of all plans regarding advertising, traditional & digital marketing, and incentives* Execute a comprehensive market representation plan with specific actions related to new facility/renovations, relocations, management changes, and potential buy/sell opportunities; partner with Vice President, Market Representation & Dealer Development to support retail capacity requirements, performance improvement, and succession planning; goal is for all dealers to meet or exceed Toyota Dealer Agreement (TDA) requirements

Houston, Tx, Us

• Executes the development and implementation of Gulf States Toyota incentive strategy to exceed retail business plan goals and market share gains• Primary interface with key executives at Toyota Motor North America regarding incentives and contests• Responsible for planning and execution of Dealer and Sales Manager travel incentive programs and Dealership Recognition Programs• Directs costing, analysis, implementation, and post analysis of all incentive programs • Reviews competitive reports, analysis, and presentations to recommend counter actions where retail and market share gaps are available by vehicle segment• Oversees Toyota Dealer Marketing Covenant program for Gulf States Toyota dealers and is the primary contact with Toyota Motor North America

Houston, Tx, Us

* Champion new vehicle sales; shape and develop strategy and execution of plans through the Area General Managers (AGM's), District Sales Managers (DSM's), and our dealers; work proactively with Executive Team to drive attainment of monthly objectives and full year business plan* 2015 and 2016 Obtained Goals: Increased GST Market Share over TMS; #1 in 7 Segments: Subcompact, Standard Midsize, Premium Midsize, Small SUV, Mid SUV, Small Pickup, & Small Van; #1 in Toyota Certified Used Vehicle (TCUV) Year over Year Growth* Digital leaders in both dealer lead management of email and phone* Interface with TMS and other key partners to establish and maintain GST's position as a leader in New Vehicle Sales, Toyota Certified Used Vehicles (TCUV), and Tier 3 Digital Marketing.* Work proactively with DSM team to assist in achieving individual and team results; engage field team to ensure accountability and enhance the DSM position to add value and contribute to building a better business (this includes education and training the DSM team with a focus on process solutions)

Houston, Tx, Us

* Managed the successful launch, marketing, and $200M plus sales of GST LIO (accessories)* Increased LIO business plan target by improving the tools necessary for the field team, "LIO Road Shows" to increase awareness & align velocity opportunity, successful launches of new accessory product, and increasing penetration % on key accessories* Managed the LIO message for the field team to effectively and efficiently improve upon their LIO business with their dealers* Successful launch of the 2015 Toyota Tundra Bass Pro Shops Off-Road Edition and partnership with Bass Pro Shops for integrated advertising efforts* All time best ever launch and sustained success of the '15 Tacoma Texas/TSS Edition. While increase turn rate and velocity.

Houston, Tx, Us

* Responsible for leading the launch, development, and execution of the all new tier 2 brand website www.gulfstates.buyatoyota.com* Increased brand e-mail lead conversions 40% versus the average Region which was down year over year* #1 brand email lead conversion Region for 2013 * Manage the overall web property strategy and digital incentive communication * Integration into the all new tier 1 brand website www.toyota.com

Houston, Tx, Us

* 2012 and 2011 District Sales Manager of the Year* Lead 11 Toyota dealerships in West Texas in the development of world class customer handling process to increase the Toyota brand, dealer loyalty, and sales growth* Drive for continual improvement to maximize new vehicle sales, certified pre-owned vehicle sales, accessory sales, and market share* Coordinate dealership marketing plans to support Tier 1 and 2 efforts to improve traditional media presence; establish and sustain leadership in one to one marketing and eBusiness* Identify dealership operational issues and develop recommendations to improve sales, profit, and overall performance

Houston, Tx, Us

* Manage a territory of 11 Toyota dealerships in West Texas. Responsible for the wholesale of parts and accessories to dealerships and provide support to dealers to accomplish their retail parts and service sales/profit goals* Assist in the development and implementation of parts and service marketing, promotions, and retail sales plans * Monitor dealer parts inventory management and recommended corrective actions * Monitor and evaluate customer handling. Assist dealers in developing and implementing a strategy to enhance customer satisfaction through an innovative customer focused service processes* Analyze financial statement data to identify deficiencies in service operations, parts management, and customer handling to apply parts and service process tools in order to improve performance

Austin, Texas, Us

* Effectively conceptualized and developed the virtual marketing department’s marketing/advertising campaign programs from banner ads, search engine optimization, micro sites, direct mail, e-mail, and text message* Responsible for tracking and obtaining the department’s objectives in both digital advertising and managed campaigns* Effectively analyzed the dealer’s marketing initiatives and provided solutions to improve traffic and sales in the departments of sales, parts, and service

Yokohama-Shi, Kanagawa, Jp

* Analyze regional dealer contract packages including buy/sell activities, relocations, ownership changes, and other dealer packages* Evaluate proposed dealer facility plans to determine if the proposed plans will meet Nissan guidelines and will give Nissan the proper representation for the market * Assist in evaluating dealer candidates to determine if they have sufficient business acumen and capitalization to successfully operate a Nissan dealership* Track sales and financial performance for dealers under the terms of the Nissan sales and service agreement* Review dealer financial statements and assist dealers in correcting problems (e.g., out of balance financial statements and reporting inconsistencies)

Yokohama-Shi, Kanagawa, Jp

* Analyzed and organized data listed in various reports, so that dealer operation managers and dealer personnel can gauge their performance and progress towards meeting their objectives* Reviewed with regional senior management on opportunities at the regional level to increase retail sales, sales penetration, Infiniti Extended Protection Plan contract sales, and dealer profitability* Responsible for tracking and marketing Infiniti Extended Protection Plan contract sales and customer targeted mailers in order to increase Infiniti Extended Protection Plan contract sales, penetration, and net contract dollars sold* Responsible for several month end sales reports, business management reports, and ad hoc reports used by regional senior management and dealer operation managers

Yokohama-Shi, Kanagawa, Jp

* Reviewed monthly production orders, coordinated the vehicle allocation processes, and assisted senior management in monitoring regional and individual Infiniti dealer inventory levels* Monitored days supply, trim series, model mix and color, and assisted in making recommendations to correct inventory imbalances* Supported dealer operation managers and dealer principals in the wholesale process by assisting with order placement, tracking sold orders, and by expediting vehicle shipments* Trained and supported Infiniti dealership personnel on automated vehicle ordering systems and automated vehicle incentive systems, empowering dealers to select the correct mix of vehicles* Responded to Infiniti dealer inquiries on all facets of the distribution process, including vehicle availability, vehicle order status, and shipping schedules.* Provided wholesale, retail availability, and mix analysis to national and regional distribution functions

Yokohama-Shi, Kanagawa, Jp

* Managed a territory of 16 Nissan dealerships. Responsible for the wholesale of parts and accessories to dealerships and provide support to dealers to accomplish their retail parts and service sales/profit goals* Assisted in the development and implementation of parts and service marketing, promotions, and retail sales plans * Monitored dealer parts inventory management and recommended corrective actions * Monitored and evaluated customer handling. Assisted dealers in developing and implementing a strategy to enhance customer satisfaction through an innovative customer focused service processes* Analyzed financial statement data to identify deficiencies in service operations, parts management, and customer handling to apply parts and service process tools in order to improve performance

* Managed a territory of 14 Mitsubishi dealerships. Implemented and administered parts and service department programs, policies, and procedures to ensure attainment of objectives and adherence to the Mitsubishi dealer agreement* Monitored, advised, trained and provided recommendations/guidance for operational improvements to dealers and dealership managers in the areas of accessory and parts sales, inventory control, service training, warranty administration, consumer relations, customer satisfaction, etc.* Court and arbitration experience with automotive issues (e.g., lemon law, arbitration, etc.)

* Introduced to a wide variety of Mitsubishi operations, including product line, marketing, advertising, distribution, customer satisfaction, technical training, parts distribution operations, and franchise development* Trained dealership service technicians throughout the North Central Region on the pre-launch of the Mitsubishi Evolution

* Completed electronic and engine control diagnostics training, including Automotive Service Excellence (ASE) certification * Extensive under-the-hood hard-to-diagnose troubleshooting * Promoted to service advisor, including front-line customer interaction* Managed team of five GM technicians, organizing workflow* Recognized for effectiveness in handling difficult customer situations

Detroit, Mi, Us

* Analyzed General Motors’ national repair orders to establish fair and proper service contract payment and customer claim procedures* Researched service contract market trends and developed strategies to exceed General Motors profit expectations* Customer and dealer contacts to mitigate claims and resolve disputes* Recognized for customer interaction and technical skills

Mba, Marketing

Bachelor Of Science, Automotive Technology