Ryan Ribeiro-Rodriguez Email & Phone Number

Worcester, Ma, Us

Salem, Massachusetts, United States

Salem, Massachusetts, United States

•Responsible for the day-to-day operations of NSCH Health Centers building and sustaining operational excellence and continued performance improvement. •Ensure sound strategic planning and successful execution of both short- and long-term strategies, embedding required change management to advance organizational goals. •Oversee central support services to all clinical and administrative functions of NSCH Health Centers, including managing the day-today performance of the call-center, contract management for vendor services related to facilities upkeep and maintenance, and projects related to day-to-day health center operations and performance improvement. •Develop and monitor budgets, strategic projects and priorities and all essential administrative functions to support NSCH Health Centers.

Greater Boston Area

•Direct and manage the daily operation of PPLM’s health centers, assuring a focus on patient satisfaction and efficiency.•Oversee the delivery of Health Care services according to professional standards, PPFA protocols and quality standards, consistent with all regulatory and monitoring requirements.•Accountable for Health Center operational outcomes and achievement of strategic goals, including patient satisfaction, patient access, and revenue-cycle targets.•Direct the implementation and management of state, federal and/or private grants supporting health care services, including Title X and State DPH Family Planning Grants.

Quincy Campus

Deliver key contributions toward enhancing student success through instruction of courses in Health Care Administration. Increased overall student satisfaction through redesign of existing courses and helped create a vision for the Health Care Administration program.Courses instructed: Healthcare Finance, Healthcare Delivery Systems, History of American Healthcare System and Diverse Populations among others.

Greater Boston Area

•Defined the vision and direction for the delivery of Patient Support Services, HIV/Sexual Health Services, Family Planning and Education & Outreach programs.•Acted as Director of Operations for Sponsored programs and Public Health initiatives aimed at the enhancing access and the quality of Health Care services with special focus on Social Determinants of Health, Sexual Health and Chronic Disease Management. •Oversaw all aspects of operations, compliance, reporting, budgeting, invoicing and performance monitoring for a large portfolio of 35+ grant-funded programs with a budget of over $5mil a year. •Worked closely with the executive leadership in the analysis of business intelligence, consumer and staff satisfaction surveys and took a leadership role in conducting needs assessment, patient origin studies and marketing analysis to help define strategic priorities and drive programmatic decisions.•Helped support the bottom line and mission of the organization through the development of partnerships with referral sources, health care providers, foundations, local and federal agencies as well the private sector, schools, universities and community-based organizations. •Provided project directorship for several federally-funded grant programs, including Ryan White Part C (HIV/AIDS), Section 330 & New Access Points (Health Care) Drug Free Communities (Substance Abuse Prevention) and SPNS projects (Oral Health Access/Behavior Health Integration).

Somerville, Ma

Supervised the operations of the State Home Care, Supportive Living and Enhanced Community Options (ECOP) Programs for an Elder Services agency serving older adults residing in Somerville and Cambridge, Massachusetts. Embraced responsibility for direct supervision of twelve case management and program staff, contract management, vendor and community relations.

Mpa, Public Administration

Graduate Certificate In Community Health, Community Health Center Management

Masters In Education, Training And Organizational Development

Ba, Communications

Six Sigma Lean Certificate