Ryan Ricco Email & Phone Number

St Petersburg, Florida, United States

-Liason to guests for live television airings. Managed the network’s first in-studio guest appearances since COVID-19 began. -Communicated show changes to control room and executive producers.-Responsible for maintaining in-studio technology and ensuring the reliability of electronic equipment.-Coordinated with network hosts and high-profile live guests.

Clearwater, Florida, United States

-Spearheaded successful market research initiatives, resulting in a monthly average of 20 new leads with a 20% conversion rate.-Collaborated with marketing to create compelling outreach campaigns and increase website traffic and engagement.-Managed pipeline of 200+ leads in customer relationship management system, maintaining accuracy and supporting increase in conversions.

Tampa, Florida, United States

-Provided outstanding guest service by promptly addressing inquiries and concerns via phone, email, and in-person interactions.-Demonstrated exceptional knowledge of the hotel's amenities, services, and local attractions to assist guests with their needs.-Collaborated closely with other departments, such as housekeeping and maintenance, to ensure timely resolution of guest issues.-Proactively identified opportunities to enhance guest experience, suggesting improvements to management that were subsequently implemented.

Nashville, Tennessee, United States

-Interfaced closely with designated sales representatives during the high-demand holiday rush season.-Managed order placement process for corporate clients, ensuring accuracy and timely execution.-Utilized AS400 and Salesforce to input, track, and manage orders, maintaining meticulous attention to detail.-Assisted sales representatives in addressing client inquiries, providing product information, and resolving issues promptly.-Utilized strong Excel formatting skills including AlphaBits.

Franklin, Tennessee, United States

-Orchestrated scheduling, routing, and tracking of commercials for Nissan’s nationwide ad campaigns, ensuring timely delivery to clients.-Acted as primary point of contact between the agency and hundreds of TV and radio stations across the country.-Collaborated with marketing teams to distribute promotional content for new vehicle launches and seasonal sales events.-Maintained accurate records of outgoing commercials, utilizing software such as Citrix/DDS and Extreme Reach.

Orlando, Florida Area

Provided excellent and themed guest service while safely operating a 3D motion simulator attraction. Chosen to be trained as a control booth operator.

Orlando, Florida Area

Altamonte Springs, Florida

Wrote copy for social media as well as press releases. Created and analyzed social media content calendars and updated websites for clients including Disney Springs Hotel Plaza Association, Ocean Reef Club, and Sonesta Resort Hilton Head Island.

Orlando, Florida Area

Researched prospects using software such as Salesforce, Zoom, and Knowland. Participated in site visits at properties including Hilton and Marriott hotels with a team tasked with bringing group business to Orlando.

Maitland, Florida

Fundraised to help grant wishes to children with life-threatening medical conditions. Solicited auction donations successfully, including a Bahamas vacation valued at over $10,000 provided by Tavistock Group. Coordinated e-mail marketing through Constant Contact.

Tampa/St. Petersburg, Florida Area

Researched for the clients of a boutique public relations and marketing firm, and assisted in the composition of press releases.

Certified Associate In Project Management (Capm)

Bachelor'S Degree, Interdisciplinary Studies (Commerce And Communication), Minor In Digital Media

Professional Scrum Master I