Ryan Richard Email & Phone Number

Austin, TX, US

Austin, Texas, United States

Austin, Texas Metropolitan Area

Responsible for the management of Customer Engineers dispersed over multiple states, and includes standard management duties such as performance reviews, opportunity coaching, career progressions, promotion, etc. Designed and implemented a unique account coverage model that makes use of CE specializations which are mapped to customer needs. This model has.

Austin, Texas Area

Primary technical sales contact for select enterprise accounts. Duties include pitching most Google Cloud products against various top providers, providing technical guidance, architecture design, troubleshooting and providing best practices across Google Cloud and G Suite product lines. Customers included both net-new and install base.Directly connected.

San Antonio, Texas Area

• Lead Linux Systems Engineer on a small team initially researching containers and container orchestration.
• Act as a special technologies consultant for Sales and Solutions Engineering teams. Engaged on large Cloud deals to vet technical requirements and propose new solutions where applicable.
• Implemented first iteration of Kubernetes on Rackspace Cloud.
• Helped design and develop new APIs which ran as independent services:- Cluster management leveraging cloud resources and Kuberneteson AWS, Rackspace, etc.- Application management and deployment on the above managed.
• Helped develop a unified CLI for the mentioned services.
• Primary technologies used: - Python3,Go- OpenStack - HEAT, Nova, Neutron, Barbican- AWS - EC2, Cloudformation, ELB, VPC, Route53- GCE - Deployment Manager, DNS- Misc. - CoreOS, Docker, Flannel, Kubernetes- Datastores.

Ryan Richard

• Designed and implemented a complete evolution of “fanatical” support for Rackspace leveraging newer cloud technologies, methodologies and automation.
• Built a team of engineers focused on configuration Management (Chef) for multiple software stacks.
• Responsible for a team of 10 DevOps Engineers, across 3 shifts in 2 locations.
• Designed and implemented a reusable framework for running many environments with Chef based on the “wrapper” cookbook model.
• Implemented Cookbook testing with github, test-kitchen, Jenkins & openstack.
• Implemented first support model for Private Cloud instances at Rackspace.

San Antonio, Texas Area

• Responsibilities include all previous OpenStack Engineer duties.
• Constantly re-evaluate Rackspace Private Cloud infrastructure and deployment design.
• Follow OpenStack core projects, evaluate functionality and implementation within Rackspace Private Cloud.
• Assist Product team with implementation of new features in Rackspace Private Cloud.
• Provide escalation for Support team members.
• Work closely with sales teams during large scale implementations or non-standard deployments.

San Antonio, Texas Area

• Member of the initial OpenStack support team for Rackspace Cloud: Private Edition.
• Provided phone, email and chat support as well as after hours escalations for all RC:PE customers
• Provided guidance and training for new OpenStack Engineers.
• Provided guidance for questions relating to OpenStack for RC:PE customers;o Nova, Swift, Keystone, Glance, Horizon, KVM, Ubuntu, Cinder, etc
• Assisted engineering team with chef recipes and cookbooks to help automate OpenStack private cloud installs and expansions.
• Assisted with the design for monitoring OpenStack environments.

San Antonio, Texas Area

• Responsibilities include all previous system administrator duties.
• Dedicated technical resource for 15 – 25 Rackspace customers generating severalmillion dollars in annual revenue. Provide on call escalation and support for thesecustomers.
• Responsible for solving customer's technical issues, which can include OS level,webserver, database server, applications server, DNS, SMTP or other softwareissues.
• Propose and implement system enhancements (software and hardware updates) thatimprove the performance and reliability of the environment.
• Define, design, and implement network communications.
• Provide hardware, OS and services tuning for peak performance and reliability.

San Antonio, Texas Area

Advanced system administration including cluster implementation, MySQL replication, scaling, performance, troubleshooting and configuration.Design and carry out complicated environment wide maintenances and migrations with zero to minimal downtime.Implement security best practices.Interview and phone screen potential Linux admin candidates.Provide training.

Managed a small computer lab (12 machines). Duties included reinstall OS's, add to network, install 3rd party software and maintenance.