Ryan Richard Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Austin, Texas Metropolitan Area

Responsible for the management of Customer Engineers dispersed over multiple states, and includes standard management duties such as performance reviews, opportunity coaching, career progressions, promotion, etc. Designed and implemented a unique account coverage model that makes use of CE specializations which are mapped to customer needs. This model has proven to be powerful for our largest customers that have engagement across many product sets.Responsible for the team revenue number which achieved >110% 3 years in a row.Engage with customer executives and stakeholders to aid with the sales process and maintain an escalation bridge as necessary.Aid with internal escalations on pricing, incentives, capacity, bugs, features, etc.

Austin, Texas Area

Primary technical sales contact for select enterprise accounts. Duties include pitching most Google Cloud products against various top providers, providing technical guidance, architecture design, troubleshooting and providing best practices across Google Cloud and G Suite product lines. Customers included both net-new and install base.Directly connected to over $200 million (as of June 2019) in revenue which consists of both monthly run rate and multi-year contractual commitments.Subject matter expert for onboarding new, large and complex customers onto GCP. Assisted many account teams outside my own to aid their customer’s onboarding challenges.Subject matter expert for Kubernetes. Aided multiple customers with evaluating and adopting kubernetes for various workloads.Google 20% project - Google Cloud for Startups Agent in Austin, TX. Duties included sourcing and referring startups and partners (Accelerators, VCs, etc) into the GC4S program. Program Manager for new training effort which focused on regions in the South Central, US. I designed and executed the program which included pitching the program internally and externally, coordinating partners in multiple cities, engaging and managing other Customer Engineers to develop content and speak at the events.Mentored multiple new Googlers as well as provided direct oversight to lower level CEs on my direct team.Provided financial modeling to aid in contract negotiations and project spend.Publicly spoke at various sized venues including cost savings strategies for Google Cloud Platform, Google Kubernetes Engine, etc.

San Antonio, Texas Area

• Lead Linux Systems Engineer on a small team initially researching containers and container orchestration.• Act as a special technologies consultant for Sales and Solutions Engineering teams. Engaged on large Cloud deals to vet technical requirements and propose new solutions where applicable.• Implemented first iteration of Kubernetes on Rackspace Cloud.• Helped design and develop new APIs which ran as independent services:- Cluster management leveraging cloud resources and Kuberneteson AWS, Rackspace, etc.- Application management and deployment on the above managed resources. Applications were deployed in an immutable fashion via simple and repeatable webhook. The system was responsible for managing SSL certificates with automatic storage of the private key in a Secrets as a Service offering.- Authentication and authorization to the above APIs.• Helped develop a unified CLI for the mentioned services.• Primary technologies used: - Python3,Go- OpenStack - HEAT, Nova, Neutron, Barbican- AWS - EC2, Cloudformation, ELB, VPC, Route53- GCE - Deployment Manager, DNS- Misc. - CoreOS, Docker, Flannel, Kubernetes- Datastores: Dynamodb, etcd, redis, Neo4j• Leveraged docker-compose to perform integration testing against local services.

Ryan Richard

• Designed and implemented a complete evolution of “fanatical” support for Rackspace leveraging newer cloud technologies, methodologies and automation.• Built a team of engineers focused on configuration Management (Chef) for multiple software stacks.• Responsible for a team of 10 DevOps Engineers, across 3 shifts in 2 locations.• Designed and implemented a reusable framework for running many environments with Chef based on the “wrapper” cookbook model.• Implemented Cookbook testing with github, test-kitchen, Jenkins & openstack.• Implemented first support model for Private Cloud instances at Rackspace.• Worked with product teams to evaluate and implement support for newer technologies such as HEAT (Openstack Orchestration).• Assist customers with (re)architecting their infrastructure to be more cloud centric.• Designed an infrastructure agnostic monitoring and ticketing solution leveraging Rackspace Cloud Monitoring. This solution consisted of a public python based webhook, Cloud queues, internal worker nodes and internal ticketing APIs.

San Antonio, Texas Area

• Responsibilities include all previous OpenStack Engineer duties.• Constantly re-evaluate Rackspace Private Cloud infrastructure and deployment design.• Follow OpenStack core projects, evaluate functionality and implementation within Rackspace Private Cloud.• Assist Product team with implementation of new features in Rackspace Private Cloud.• Provide escalation for Support team members.• Work closely with sales teams during large scale implementations or non-standard deployments.• Be a voice in the OpenStack operations community.• Provide talks to help Rackspace, OpenStack and operations communities.• Follow trends in technology and evaluate how they may be beneficial to Rackspace and/or Private Cloud.

San Antonio, Texas Area

• Member of the initial OpenStack support team for Rackspace Cloud: Private Edition.• Provided phone, email and chat support as well as after hours escalations for all RC:PE customers• Provided guidance and training for new OpenStack Engineers.• Provided guidance for questions relating to OpenStack for RC:PE customers;o Nova, Swift, Keystone, Glance, Horizon, KVM, Ubuntu, Cinder, etc• Assisted engineering team with chef recipes and cookbooks to help automate OpenStack private cloud installs and expansions.• Assisted with the design for monitoring OpenStack environments.• Helped define system requirements and tuning for the various OpenStack roles.• Provide Support for Rackspace “Alamo” installer.• Designed backup integration with existing Rackspace backup infrastructure.• Gave two talks at Fall 2012 OpenStack Summit, each attended by 400+ people.• Assisted Product team with Support integration for all new RC:PE features.

San Antonio, Texas Area

Responsibilities include all previous system administrator duties.• Dedicated technical resource for 15 – 25 Rackspace customers generating severalmillion dollars in annual revenue. Provide on call escalation and support for thesecustomers.• Responsible for solving customer's technical issues, which can include OS level,webserver, database server, applications server, DNS, SMTP or other softwareissues.• Propose and implement system enhancements (software and hardware updates) thatimprove the performance and reliability of the environment.• Define, design, and implement network communications.• Provide hardware, OS and services tuning for peak performance and reliability.• Consult with customers on/off-site to continually improve systems architecture.• Implement Hybrid (public/private cloud and dedicated) environments.• Design and implement fully redundant web environments including load balancing,database clustering, highly available networking and power.• Work with the Rackspace product team to develop and test new Linux based productofferings.

San Antonio, Texas Area

Advanced system administration including cluster implementation, MySQL replication, scaling, performance, troubleshooting and configuration.Design and carry out complicated environment wide maintenances and migrations with zero to minimal downtime.Implement security best practices.Interview and phone screen potential Linux admin candidates.Provide training for lower level system administers and after hours teams.Technical resource for new customer implementations and growth discussions with existing customers.Basic system administration and service configuration.Troubleshoot system down events and alerts.Communicate with international customers via phone, tickets and email.Provided mentoring/training for new employees.

Managed a small computer lab (12 machines). Duties included reinstall OS's, add to network, install 3rd party software and maintenance.