Ryan Richards Email & Phone Number

Seattle, WA, US

San Francisco, CA, US

San Francisco, CA, US

• Played a key role in launching Zapier’s learning portal, learn.zapier.com, delivering 15,000 hours of training to 20,000 customers annually.
• Developed 90% of Zapier’s most popular courses, driving 83% of enrollments with a 4.7/5 average rating.
• Achieved 32% product activation rate for customers taking “Building your first Zap” course.
• Revamped the Zapier's weekly onboarding webinars, training 3,000 customers annually and refining a scalable, low-investment approach through automation.
• Enhanced Zapier’s thought leadership in AI by leading AI Showcase Build-Along session with 10,000 registrants.

San Francisco, CA, US

• Helped maintain employee engagement and performance as the company grew from 300 to 1,000 employees by designing and facilitating 310 live training sessions with a 4.9/5 average participant rating.
• Developed and launched Zapier’s Birkman assessment strategy, enhancing team collaboration and self-awareness through 370 live sessions and 500 coaching sessions.
• Scaled and automated Zapier’s coaching program, matching 50 employees with internal coaches and achieving a 4.8/5 satisfaction rating.
• Designed and facilitated a Diversity & Inclusion training program that reached 238 employees across 17 cohorts.
• Led manager enablement and onboarding strategies, creating peer learning programs and quarterly feedback cycles that supported leadership development.

South Portland, ME, US

• Led adoption of Canvas LMS by 1,000 educators across 212 study abroad centers, resulting in a 20x increase in courses meeting academic standards.
• Designed, piloted, and scaled three flagship online learning experiences, improving student preparation, community engagement, and academic success.

• Developed online learning products for 28 organizations, training over 10,000 volunteers.
• Managed product road map based upon customer interviews and business priorities.
• Hired and managed teams of writers, videographers, and instructional designers.
• Graduated from Fledge Startup Incubator and Points of Light Civic Accelerator where I learned how to build scalable solutions to customer problems.

Garner, NC, US

• Led 22 chapter student movement to address global poverty
• Increased grants given by 45% and volunteer hours from 15,000 to 19,000 annually
• Presented at the United Nations, TEDxRaleigh and five U.S. universities

• Developed and implemented fundraising strategy for non-profit school in Guatemala, resulting in 85% increase in annual budget
• Led production of organization website, logo, brochure, video and feature magazine article

Master, Public Administration; Management

Certificate, Software Product Management

Bachelor Of Arts, International Development

Education record