Ryan Richburg Email & Phone Number

Texas, United States

• Engaged with external assessor and leading the initiative to obtain HITRUST i1 certification.• Manage relationships with all external audit services providers to ensure compliance with all internal and external requirements.• Lead day-to-day operations of the Information Security team.• Serve as project manager for all information security projects.• Develop unique and effective security strategies for systems, networks, and data centers.• Ensure adherence to Information Security policies, procedures, and processes in accordance with business and regulatory requirements.• Collaborate with department directors to create Information Security initiatives that align with the corporate mission.• Manage Incident Response for all security incidents.

• Spearheaded the company initiative, and implemented the security controls, to achieve SOC2 Type 2 certification.• Created the Information Security policies and processes that were adopted company-wide and continually review and update them when improvements or gaps are identified.• Lead vulnerability management through the use of vulnerability scans, analyzing the results, and registering risks where applicable.• Lead the Risk Management program, identify and analyze inherent risks, and present mitigation strategies to the Risk Committee.• Coordinate risk mitigation strategies with developer and infrastructure teams to ensure completion.• Developed the business case, and presented to the executive team, for the implementation of a full Endpoint Management Solution and lead the deployment throughout the company.• Fostered and strengthened a culture of security awareness through the implementation of training programs and anti-phishing campaigns.• Integrated Single Sign-On (with Multi-Factor Authentication) into the majority of the systems to consolidate user accounts and improve risk posture.• Continuous SIEM monitoring, analysis of alerts, and initiating incident response when necessary.• Utilize Jira platform for Information Security Service Management, Incident Management documentation, and IT Asset Management Database.• Conduct User Access Reviews and device hardening audits.• Onboard and offboard employees through logical and physical access provisioning/deprovisioning.• Respond to inquiries and complete security questionnaires from customers and vendors.

Medical City Alliance

•Supervisor of Technical Analyst where I develop and train him regarding the various systems, policies, procedures, and best practices of HCA and the IT Group.•Partner with the Director Information Security Assurance to improve information and cyber security throughout hospital. This is accomplished by conducting mock ransomware attack scenarios with the nursing staff, performing quarterly physical security walks of key IT areas around the hospital, and regularly providing training and education materials to the staff throughout the facility.•Oversee the purchase and implementation of new equipment to ensure it adheres to our information security policies and standards. This includes partnering with vendors to ensure all necessary forms are completed (such as a Business Associate Agreement) and closely managing the devices throughout their life-cycle.•Utilize Splunk to consistently audit our Payment Card Industry (PCI) devices for vulnerabilities, while utilizing SA Portal to ensure the security of endpoint devices through software patching and the removal of at-risk, end-of-life software that could not be updated.•Implemented the technology infrastructure of a brand-new Emergency Department building, including networking equipment, client-based hardware and software, and post-go live maintenance and on-site support.•Spearheaded facility upgrade of all client computers to Windows 10, becoming the first facility in the division to complete the upgrade, thus minimizing risks to newer vulnerabilities. This also allowed me to assist other facilities with tips and lessons learned in order to make their upgrades more efficient.•Maintain and repair over 550 desktops and laptops, 154 printers, VoIP and cell phones. I also provide education support to staff in order to enable them to utilize and understand this technology, along with training on various Information Security best-practices.

Medical City North Hills

• Trained Tech Analyst I on HCA systems and software (Meditech, SharePoint, PC imaging, printer server, and barcode scanners), while also training him on the various information security practices, policies, and procedures.

Medical City Denton

• Performed maintenance and repairs on computer and printers throughout the hospital.• Assisted corporate resource with the implementation of Single Sign On v.5 which provided staff with a more efficient and secure login system that utilized their employee badges.

Lewsville, Tx

• Managed 10-12 Agents prior to the Geek Squad department merging with Customer Service. Post-merger, I managed 24-28 Agents and employees.• Created weekly work schedules for Geek Squad and Customer Service, along with any necessary edits that were needed due to unforeseen circumstances.• Assisted customers who were upset about a computer repair gone wrong or a purchased item not working properly, and would work with them to find satisfactory solutions (1-on-1 repair/education time with their computer, exchange defective product and open new one to ensure functionality, and provide instructions and answer questions about newly purchased products they did not know how to fully operate).• Supervised daily operations within Geek Squad, such as: communicating daily sales goals, ensuring active computer repairs were completed within the allotted timeframe (1-3 days), and ensuring customers were being informed when repairs were complete.• Partnered with the computer sales department to ensure they understood the services that Geek Squad offers, answer technical questions asked by customers, and assisted the sales team.• Organized monthly department meetings to discuss any new sales or initiatives from corporate, our sales and customer experience data for the month, and to gather feedback from the employees on any pain-points or issues so that we could collaborate to find potential solutions.• Prior to the role of Geek Squad Manager, I was an in-home tech who would drive all over the Dallas/Fort Worth area to customers’ houses to setup or repair computers and networking equipment. I served their needs by asking questions about what they wanted to accomplish with the technology, and would provide any additional equipment and education to ensure they had the best experience. This resulted in higher sales and better customer experience surveys, and culminated in achieving Agent of the Month for a year straight.