Ryan Richburg Email & Phone Number

• Engaged with external assessor and leading the initiative to obtain HITRUST i1 certification.
• Manage relationships with all external audit services providers to ensure compliance with all internal and external requirements.
• Lead day-to-day operations of the Information Security team.
• Serve as project manager for all information security projects.
• Develop unique and effective security strategies for systems, networks, and data centers.
• Ensure adherence to Information Security policies, procedures, and processes in accordance with business and regulatory requirements.

• Spearheaded the company initiative, and implemented the security controls, to achieve SOC2 Type 2 certification.
• Created the Information Security policies and processes that were adopted company-wide and continually review and update them when improvements or gaps are identified.
• Lead vulnerability management through the use of vulnerability scans, analyzing the results, and registering risks where applicable.
• Lead the Risk Management program, identify and analyze inherent risks, and present mitigation strategies to the Risk Committee.
• Coordinate risk mitigation strategies with developer and infrastructure teams to ensure completion.
• Developed the business case, and presented to the executive team, for the implementation of a full Endpoint Management Solution and lead the deployment throughout the company.

Medical City Alliance

• Supervisor of Technical Analyst where I develop and train him regarding the various systems, policies, procedures, and best practices of HCA and the IT Group.
• Partner with the Director Information Security Assurance to improve information and cyber security throughout hospital. This is accomplished by conducting mock ransomware attack scenarios with the nursing staff.
• Oversee the purchase and implementation of new equipment to ensure it adheres to our information security policies and standards. This includes partnering with vendors to ensure all necessary forms are completed (such.
• Utilize Splunk to consistently audit our Payment Card Industry (PCI) devices for vulnerabilities, while utilizing SA Portal to ensure the security of endpoint devices through software patching and the removal of.
• Implemented the technology infrastructure of a brand-new Emergency Department building, including networking equipment, client-based hardware and software, and post-go live maintenance and on-site support.
• Spearheaded facility upgrade of all client computers to Windows 10, becoming the first facility in the division to complete the upgrade, thus minimizing risks to newer vulnerabilities. This also allowed me to assist.

Medical City North Hills

• Trained Tech Analyst I on HCA systems and software (Meditech, SharePoint, PC imaging, printer server, and barcode scanners), while also training him on the various information security practices, policies, and.

Medical City Denton

• Performed maintenance and repairs on computer and printers throughout the hospital.
• Assisted corporate resource with the implementation of Single Sign On v.5 which provided staff with a more efficient and secure login system that utilized their employee badges.

Lewsville, TX

• Managed 10-12 Agents prior to the Geek Squad department merging with Customer Service. Post-merger, I managed 24-28 Agents and employees.
• Created weekly work schedules for Geek Squad and Customer Service, along with any necessary edits that were needed due to unforeseen circumstances.
• Assisted customers who were upset about a computer repair gone wrong or a purchased item not working properly, and would work with them to find satisfactory solutions (1-on-1 repair/education time with their computer.
• Supervised daily operations within Geek Squad, such as: communicating daily sales goals, ensuring active computer repairs were completed within the allotted timeframe (1-3 days), and ensuring customers were being.
• Partnered with the computer sales department to ensure they understood the services that Geek Squad offers, answer technical questions asked by customers, and assisted the sales team.
• Organized monthly department meetings to discuss any new sales or initiatives from corporate, our sales and customer experience data for the month, and to gather feedback from the employees on any pain-points or issues.