Ryan Riesco Email & Phone Number

St Louis, Missouri, United States

Miami, Fl

- Evaluate various levels of hardware and software issues on systems that are given to students and faculty in the College of Medicine. - Take inventory of all laptops, desktops, monitors, and other hardware that is returned to the department and record them on our asset management system. - Field work with various levels of AV equipment, computer desktop configuration, network management, and database systems.- Re-imaging of various computer systems- Managing repairs on laptops and desktops that are structurally and/or systematically compromised and require manufactures services. - Operation of help desk ticketing system.

Cutler Bay, Fl

- Assist customers in making decision on technology products by providing detailed and useful information on desktops, laptops, monitors, printers, audio accessories, etc... - Create work order of customer computers that are in need of repair and recommend various diagnostic and repair option. - Perform such repairs on customer computers whether software or hardware related while also using tools provided by Staples such as remote access software, virus and malware removal software, and secure drive wiping tool.- Reinstall or upgrade operating systems.- Perform setup on new computers purchased by customers. Create recovery media, install any requested software and/or hardware, transfer files from previous PC, etc... - Ensure that new technology products are properly inventoried and given required anti-theft security wire wraps.- Work with POS system and handle cash for transactions when needed.

Zoo Miami

- Lead both public and private tour groups while skillfully addressing a diversity of visitors under variedcircumstances.- Monitor visitors' activities in order to ensure compliance with Zoo Miami tour regulations and safety practices.- Operate tours utilizing a variety of vehicles including tour multi-car trams, golf carts, and monorail transportationsystem.- Present educational and entertaining narrative simultaneously while driving a tour vehicle.- Distinguish animals in their habitats and provide animal facts and information in a clear and concise manner.- Answer questions regarding animals and main features at the Zoo.- Observe and reports unusual conditions or animal behavior.- Cleans and maintains passenger areas of tour vehicles.- Operates P.A. systems.- Respond to radio communications and verbal instructions/warnings.- Assist with on-the-job training of new guides and provides mentoring.- Sell tickets to patrons, maintain daily sales log and close out sales at end of day.

Miami, Fl

- Assisted desktop technicians in troubleshooting basic PC/Laptop and printer issues.- Assisted in the setup of new PCs, laptops and printers throughout the medical campus.- Assisted desktop technicians to reconfigure PCs and laptops using ghost images.- Conducted desktop drivers and software updates as needed.- Performed cable management for various areas.

Information Technology

Associate Of Science - As, Computer Engineering