Ryan Ristow Email & Phone Number

Irvine, Ca, Us

Irvine, California

- Customer Service representative within National Consumer Affairs-manages product liability projects, and mainly responsible for the customer relationship in its entirety.- Oversees the entire end to end settlement process, negotiates contracts/amendments with customers, attorneys and insurance agents and performs project management duties to ensure negotiations conclude in a timely manner- Operates as a subject matter expert (SME) in consumer affairs material, leveraging experience and knowledge to advise District Managers, Field Technical Specialists, Dealers and Customers on Consumer Affairs policies and procedures.- Engages multiple cross functional teams (Legal, the National Safety Office, Technical Line, Warranty, Platform Engineers, Media Relations, Distribution, and Parts) daily and manages a multitude of Kia resources in pursuit of the effective and efficient resolution of various Product Liability cases.- Assists with the training new customer service representatives

Orange County, California Area

- Managed the Escalated Case Representative in the effective closure of 1,000 + escalated vehicle issue cases, which streamlined the National Customer Warranty Process. The increase to efficiency resulted in the reduction of active regional warranty cases by 40%.- Oversaw communication avenues between District Manager/Technical Specialist and Kia dealers to facilitate 100+ expedited vehicle inspections and repairs which reduced financial legal exposure regarding Lemon Law, Better Business Bureau Complaints and Attorney Demand Letters.

- Oversaw Automotive Reimbursement Initiative, in which 1,000+ recall reimbursement cases were processed, reviewed, and issued within a limited time frame in compliance with government mandates. The successful execution of this helped the company avoid further potential government penalties and fines.- Facilitated 500+ individual customer cases in relation to the Fuel Economy Adjustment Program, where assistance was for payment requests with a focus on customer care.

Orange County, California Area

• Assist residents and identify their needs during the school year. Provide any necessary referrals for academic and/or counseling resources with faculty, organizations, and their community to strengthen interpersonal relationships within the housing community. • Resolve any conflicts that may develop within the housing community. Respond to emergencies, conflicts and crisis within the entire Mesa Court Community.• Communicate, correspond and collaborate with on and off-campus offices such as student activities, campus security, and other University-based organizations.• Market, develop and lead student-centered programs to promote social, educational, and emotional growth, including diversity education.• Assist in the selection of incoming Resident Advisors by sitting in on interviews and assisting the professional staff with their selections

Orange County, California Area

• Provide campus tours to potential students. Led tours having a maximum of 80 visitors in one tour. Provide information about UC Irvine, including information about majors offered and historical facts regarding the University.

Orange County, California Area

• Managed summer conferences by assisting with room assignments, conference schedules and by assisting conference attendees with any needs during their stay.• Raised $5,000 to $10,000 per conference by maintaining accurate records for over two thousand guests.• Advised management of any guest requests or complaints and worked to ensure overall customer satisfaction

Orange County, California Area

• Mail Sorting and Secretarial Duties• Information Resource for students• Handle the usage of equipment and study rooms• Assist with events