Ryan Walker

Ryan Walker Email and Phone Number

Looking for the next opportunity
Ryan Walker's Location
Whakatane, Bay of Plenty, New Zealand, New Zealand
Ryan Walker's Contact Details

Ryan Walker personal email

n/a
About Ryan Walker

Experienced Service Delivery Manager with a demonstrated history of working in the information technology and services industry. Skilled in Service Delivery, ITIL, IT Service Management, BMC Remedy, and Active Directory. Strong operations professional graduated from Universal College of Learning.

Ryan Walker's Current Company Details

Looking for the next opportunity
Ryan Walker Work Experience Details
  • Intergen
    Service Delivery Manager
    Intergen Jul 2019 - Jul 2020
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  • Ricoh New Zealand Limited
    Service Delivery Manager
    Ricoh New Zealand Limited Apr 2018 - Apr 2019
    Wellington & Wairarapa, New Zealand
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  • Fujitsu New Zealand
    Service Delivery Manager
    Fujitsu New Zealand Oct 2013 - Apr 2018
    Responsible for the end to end delivery of Managed Services into the Transpower and Housing New Zealand accounts.Responsibilities:• Facilitating internal support teams with various requests• Escalation point for any customer services issues• Managing customer expectations and perceptions• Incident reporting• Identifying new opportunities for growth on the Transpower and HNZC accounts• Facilitating support teams with service improvement via Service Improvement Plans• Facilitating risk, issue and problem meetings
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  • Fujitsu New Zealand
    Service Desk Team Leader
    Fujitsu New Zealand Apr 2011 - Sep 2013
    As the Service Desk Team Leader of the Transpower Account I was responsible for the day to day management of a 6 person team. Key aspects of this role were ensuring service levels were met and customer satisfaction remained high.Responsibilities:• Roster/Resource Management• SLA Reporting• Daily/Weekly/Monthly Reporting• Attending Client/Third Party Meetings• Escalation point for anything Service Desk related• Driving Team Meetings and 1-1 meetings with staff• Performance Reporting• Investigation and resolution of customer complaints• Compiling and distribution of the Customer Satisfaction Survey• Improving Incident Management Processes on the Transpower account• Ensuring a high standard of customer satisfaction is achieved every month• Identify and resolve process gapsAchievements and skills gained:• Awarded the GM Foundation Award for Excellence in Lifting SLA Performance and Customer Satisfaction• Lifted SLA achievement for the Service Desk by 43% in the first 3 months• Hiring contractors and permanent employees• I was involved in the transition of the new contract for the Transpower account.• Built strong relationships with customer and Fujitsu management
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  • Fujitsu New Zealand
    Service Desk Analyst/2Ic
    Fujitsu New Zealand Feb 2010 - Apr 2011
    As a Service Desk Analyst I was responsible for answering the phones and logging emails within the giving SLA times. I was also responsible for providing Level 1 support and resolve incidents and complete service requests where I could. After proving my capability I was giving more responsibility as the 2IC for the Transpower Service Desk where I became responsible for much of the reporting and management of the Service Desk in the Team Leaders absence.
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Ryan Walker Skills

It Service Management Incident Management Service Desk Itil Service Delivery Service Management Active Directory It Operations Citrix Windows Server Team Leadership Service Improvement It Outsourcing Sccm Virtualization Bmc Remedy Service Level Agreements

Ryan Walker Education Details

Frequently Asked Questions about Ryan Walker

What is Ryan Walker's role at the current company?

Ryan Walker's current role is Looking for the next opportunity.

What is Ryan Walker's email address?

Ryan Walker's email address is ry****@****u.co.nz

What schools did Ryan Walker attend?

Ryan Walker attended Universal College Of Learning, Universal College Of Learning, Feilding High School.

What skills is Ryan Walker known for?

Ryan Walker has skills like It Service Management, Incident Management, Service Desk, Itil, Service Delivery, Service Management, Active Directory, It Operations, Citrix, Windows Server, Team Leadership, Service Improvement.

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