• Microsoft 365 Services Management, Operation and Planning.• Microsoft 365 Intune EndPoint Cloud Resource Management and Implementation• EndPoint SCCM Management and Operation.• Management and Operation of the Knowbe4 Phishing Attack Training Solution. • Active Directory and Azure Active Directory management• Access Management on Microsoft Servers.• Provide support to users in Microsoft 365 tools• Provide support for all Infrastructure-related activities• Management and operation of the Octadesk Communication Solution.

• Office 365 planning and implementation (Exchange, Sharepoint, Onedrive, Teams, AD Connect)• Office 365 Intune EndPoint Cloud Resource Management and Implementation• Administration of Office 365 features and licenses• Configure and install Office 365 tools• Implementation and Resource Management of EndPoint SCCM.• Active Directory and Azure Active Directory management• Operation and management of the Office 365 Defender tool to carry out phishing training• Provide support to users in Office 365 tools

• Operation, management and maintenance of the process for creating new users in Active Directory• Operation, management and maintenance of the termination process for computer users.• Production and organization of audit support documentation.• Register safe sender in the InterScan Messaging Security AntiSpam Filter (IMSVA) whitelist.• Employee VPN access management and support.• Management of access to restricted websites in the environment.• Management and standardization of access to folders on File Server through Active Directory• Development of access and exception documentation (VPN, USB, Websites, Firewall, DRM, Antivirus...)• Maintenance of procedure documentation, troubleshotting and service catalogue.• Survey of infrastructure solutions and equipment quotes• Deployment and configuration of software to control software and hardware inventory and asset management (FORCE1 – MAGMA).• Implementation, creation of structures and maintenance of the OctaDesk communication tool (Whatsapp/Chat Bot).• Configure corporate applications and emails on mobile devices

• End-user support service for phone requests.• Deals with requests received via ITSM, as well as analysis and redirection of requests to specific teams.• Cisco Unified Communications Manager (CUCM) system operation• Preparation and installation of new computers.• Maintenance of computers and other corporate devices.• Perform installation, configuration and maintenance on operational mobile devices (PDA).• Release of false positive email retained by InterScan Messaging Security AntiSpam (IMSVA) filter• Provide access to the WI-FI network and wired network through equipment accreditation via DHCP• Creation of email targeting groups, as well as user management in Microsoft Exchange.• Creation and management of accounts and access to the ERP system – TOTVS Protheus.• Support and management of the Help-Desk team, subcontracted to serve the branches.• Provide support to the DIMEP clocking device, and in problems of access failure by the TOTVS tool - Carol.• Management of physical inventory of computers, phones, displays and IT peripherals, as well as inventory documentation

• End-user support service for requests made by telephone.• Handles requests received via ITSM, as well as analysis and redirection of requests to specific teams.• Cisco Unified Communications Manager (CUCM) system operation• Preparation and installation of new computers.• Maintenance of computers and other corporate devices.