As a Hybrid General Manager at Fitness International, I oversee the sales, customer experience, and training functions of a multi-million dollar fitness facility, with a focus on delivering exceptional customer service, maximizing revenue, and optimizing efficiency. I have more than three years of experience in this role, and I have achieved consistent growth in membership, retention, and satisfaction rates, thanks to my strong leadership, communication, and negotiation skills.I am passionate about fitness and wellness, and I enjoy coaching and developing my team of trainers, managers, and staff, who share my vision of creating a positive and healthy environment for our clients and community. I also leverage my marketing and CRM knowledge, certified by HubSpot Academy, to implement effective strategies that attract, engage, and delight our prospects and members. Additionally, I hold an OSHA 30 certification, which demonstrates my commitment to safety and compliance.