Ryan Roylance work email
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Ryan Roylance personal email
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Experienced B2B Sales & Customer Success Leader Exploring New OpportunitiesWith over 15 years of leadership experience in Sales, Customer Success, and Account Management, I specialize in driving revenue growth, reducing churn, and building high-performing teams. At Yelp, I led initiatives to increase upsell revenue, improve retention, and provide significant value to SMB advertisers through strategic outreach, integrity, and client care.I'm passionate about being an infinite learner and leveraging emerging technologies like AI to enhance business strategies. I thrive in dynamic, fast-paced environments where adaptability, creativity, and proactive problem-solving are crucial. Comfort zones are boring, and I encourage my teams to step outside their bubble, embrace challenges, and continuously add new tools to their toolbelt.Key Achievements:- Helped lead the fastest-growing division at Yelp, consistently performing at about 120% of our target goals- Multiple time "Presidents Club" attendee- Spearheaded process improvement efforts that increased efficiency & simplified processes in multiple areas by working cross-functionally with multiple departments and stakeholders - Coached and mentored teams, fostering a culture of growth that led to record-low employee attrition and a 20% improvement in client satisfaction scoresAbout Me: From the mountains of Utah to the deserts of Arizona and now the vibrant city life in Chicago, I’ve always enjoyed exploring new horizons. Whether exploring a new neighborhood, trying a new restaurant, hunting down a limited sneaker release, or binging a technology podcast (Hard Fork, Gradient Dissent, AI For Humans), I’m always looking for what’s nextFun Facts:- I’m a Halloween enthusiast (yes, I start decorating in September)- I’ve seen Metallica live 13 times in 7 different states- I’ve attended 20 Sundance Film Festivals- Die-hard fan of the Cubs, Bills, and JazzI’m currently looking for leadership roles in Sales, Customer Success, or Account Management. If you’re looking for someone who’s passionate about growth, technology, and driving meaningful customer outcomes—let’s connect!
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Renewals Leader - AmerStripeChicago, Il, Us -
Senior Director, Client PartnerYelp Mar 2019 - PresentSan Francisco, Ca, Us• Led a B2B team of 80 client partners and 7 managers to achieve record-breaking results by piloting and refining processes through data-driven decision making, driving efficiency, removing obstacles, and maximizing client impact• Scaled department into one of the fastest growing and most profitable parts of the business by hiring top talent, creating KPI's, and enhancing employee engagement• Led organization to 3 consecutive record breaking years averaging over 120% of target goals• Collaborated on redesign of recruitment strategy, leading to a 20% increase in new-hire performance and all time best employee retention• Designed and rolled out new career development framework, enhancing employee engagement and creating clear career pathing opportunities for sales representatives• Worked cross-functionally to simplify CRM and compensation processes, saving time and increasing productivity -
Senior Manager, Strategic Client ParnterYelp Apr 2017 - Mar 2019San Francisco, Ca, Us• Managed a dynamic team of Strategic Client Partners, working closely with Yelp's highest spending local advertisers to maximize advertising spend, educate and maximize usage of products & features, and increase share of wallet• Coached and mentored team members on complex sales strategies, improving team revenue performance by over 40% worth over $1M in ARR in first year• Developed sales processes & strategies designed to reduce sales cycles and increase average transaction value leading to an increase in average client spend by over 20%
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Associate Director, Account ManagementYelp Apr 2016 - May 2017San Francisco, Ca, Us• Led the expansion of Yelp's Chicago office, scaling the Customer Success/Account Management team from 12 to 50 people and developing 6 Managers while creating and maintaining a winning culture• Achieved record-low client and revenue churn by implementing strategies that improved inbound answer rate by 20% and improved customer satisfaction scores by over 25%• Created and grew a team dedicated to upgrading existing clients, ultimately spawning a new role creating a new revenue line for the company
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Senior Manager, Account ManagementYelp Sep 2012 - Apr 2016San Francisco, Ca, Us• Passionately led a team of Account Managers, responsible for team metric attainment, career-pathing, and career/skill development • Helped develop, organize, and implement a new support structure for our clients and account managers• Worked with cross-functionally with managers and directors in other departments to ensure internal communication and productivity are optimal and efficient• Connected in weekly 1:1's and team meetings to offer and receive feedback, inspire production, and strengthen the team communication and relationship
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Account ManagerYelp Mar 2011 - Sep 2012San Francisco, Ca, Us• Managed book of 300 clients to ensure product fit & understanding while maintaining high retention & renewal rates • Proactively communicated with business owners, managed advertising programs, answered questions, and ensured overall client experience exceeds expectations• Managed referrals, upsells, and contract renewals for book of business • Actively communicated with Yelp's finance team to collect and resolve all outstanding payments and subscription fees
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Retail Store ManagerT-Mobile, Usa Mar 2008 - Mar 2011•Coached, reinforced, trained, and developed employee behaviors to maintain a high-performance team with a "world-class service" attitude•Completed all major store operational tasks daily• Developed strategies and implement policy to attain high marks in key metrics• Researched and analyzed profit and loss reports to determine store strengths and areas of opportunity• Market "Mobile Broadband Champion," responsible for driving and maintaining metric results of 13 stores and increasing product adoption by more than 200%• Reinvigorated historically low-performing store to one with drastically improved numbers by consistently coaching behaviors and providing constant feedback to employees
Ryan Roylance Skills
Ryan Roylance Education Details
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University Of UtahMass Communication W/ Emphasis In Public Relations
Frequently Asked Questions about Ryan Roylance
What company does Ryan Roylance work for?
Ryan Roylance works for Stripe
What is Ryan Roylance's role at the current company?
Ryan Roylance's current role is Renewals Leader - AMER.
What is Ryan Roylance's email address?
Ryan Roylance's email address is th****@****ail.com
What schools did Ryan Roylance attend?
Ryan Roylance attended University Of Utah.
What are some of Ryan Roylance's interests?
Ryan Roylance has interest in Halloween, Watches, Snowboarding, People Watching, Good Company, More, I Am Never Content, Sunglasses, Movies, Vegas.
What skills is Ryan Roylance known for?
Ryan Roylance has skills like Training, Leadership, Sales, Management, Social Media Marketing, Account Management, Recruiting, Coaching, Advertising, Online Advertising, Social Media, Marketing.
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