Ryan Sheets Email & Phone Number

Louisville, Ky, Us

Louisville, Kentucky, Us

Team lead and mentor for a team of junior developers working to automate many of Humana's infrastructure, monitoring and compliance related processes. Due to access constraints work began with a highly-extensible custom PowerShell toolkit complete with a batch operation UI and automatic threading of tasks, transitioned to an ASP .NET Core Portal w/ automation via C# on backend and now beginning to transition processes to ServiceNow.

Dallas, Tx, Us

Managed infrastructure and automation within all Corporate systems-Designed, built and implemented CI-based highly auditable Access Control system based in ServiceNow- Reduced critical/high corporate server and workstation vulnerabilities by 80% (based on Tenable)- Managed corporate security systems and standards - SIEM (Sumo Logic), System Center Endpoint Protection, Bitlocker, Microsoft ATA, Avecto DefendPoint- Lead administrator/engineer for corporate systems: Exchange, Skype, SCCM, ServiceNow, SharePoint, etc

New York City, Ny, Us

Promoted in under a year of service. Continued to expand far beyond normal role expectations.● Scripted automation of a wide variety of repetitive tasks such as patching, updating DNS configuration, gathering server information, performance alert diagnostics, etc.● Managed hardware monitoring (HP SIM, Cisco IMC Supervisor) across all major data centers.● Handled problem investigation and root cause analysis, including multiple Severity A, enterprise-wide (11,000 Windows servers) Microsoft cases. Participated in 24/7 on-call rotation as escalation point and mentor.● Took full ownership of further development of two ASP-based project following departure of original authors:“Dashboard” (ASP, AutoIt, MySQL, JavaScript) - Centralized interface for hardware & software alert management covering all NBC infrastructure & servers.“Automat” (ASP, Visual Basic, MSSQL) - Share access portal, VM locator, server record repository, etc.

Cincinnati, Oh, Us

Hired on for hardware maintenance and deskside support. Quicklyadvanced, taking on an increasingly wide range of roles andresponsibilities.● Maintained hardware asset pool for nearly 1,000 users and nearly 200servers. Repaired low to high level hardware defects in desktop andlaptop PCs, monitors, printers and server hardware. Diagnosed andcorrected component-level design flaw in a fleet of over 800out-of-warranty LCD monitors, saving firm tens of thousands of dollarsversus the cost of replacement.● Scripted complicated mass file imports, malicious file collection, printserver migration, software deployments, etc. Built custom automatedimaging environment based on WinPE leveraging HTA / VBScriptincluding location and model detection and status updates via parsedoutput of command line tools.● Spearheaded forensic analysis, containment, inoculation and cleanupefforts after firmwide virus outbreak, clocking over 110 hours in a 7 dayperiod.● Provided comprehensive support for firm applications and infrastructureincluding general help desk support, client support, server and siteoutages and hardware diagnosis and repair.● Designed and executed backup and replication strategy across a firm ofapproximately 1,000 users and over 30 terabytes of live data centerstorage.