Ryan Sheets Email & Phone Number

Louisville, KY, US

Louisville, Kentucky, US

Team lead and mentor for a team of junior developers working to automate many of Humana's infrastructure, monitoring and compliance related processes. Due to access constraints work began with a highly-extensible custom PowerShell toolkit complete with a batch operation UI and automatic threading of tasks, transitioned to an ASP.NET Core Portal w/.

Dallas, TX, US

Managed infrastructure and automation within all Corporate systems-Designed, built and implemented CI-based highly auditable Access Control system based in ServiceNow- Reduced critical/high corporate server and workstation vulnerabilities by 80% (based on Tenable)- Managed corporate security systems and standards - SIEM (Sumo Logic), System Center Endpoint.

New York City, NY, US

• Promoted in under a year of service. Continued to expand far beyond normal role expectations.
• Scripted automation of a wide variety of repetitive tasks such as patching, updating DNS configuration, gathering server information, performance alert diagnostics, etc.
• Managed hardware monitoring (HP SIM, Cisco IMC Supervisor) across all major data centers.
• Handled problem investigation and root cause analysis, including multiple Severity A, enterprise-wide (11,000 Windows servers) Microsoft cases. Participated in 24/7 on-call rotation as escalation point and mentor.
• Took full ownership of further development of two ASP-based project following departure of original authors:“Dashboard” (ASP, AutoIt, MySQL, JavaScript) - Centralized interface for hardware & software alert management.

Cincinnati, OH, US

• Hired on for hardware maintenance and deskside support. Quicklyadvanced, taking on an increasingly wide range of roles andresponsibilities.
• Maintained hardware asset pool for nearly 1,000 users and nearly 200servers. Repaired low to high level hardware defects in desktop andlaptop PCs, monitors, printers and server hardware. Diagnosed andcorrected.
• Scripted complicated mass file imports, malicious file collection, printserver migration, software deployments, etc. Built custom automatedimaging environment based on WinPE leveraging HTA / VBScriptincluding location.
• Spearheaded forensic analysis, containment, inoculation and cleanupefforts after firmwide virus outbreak, clocking over 110 hours in a 7 dayperiod.
• Provided comprehensive support for firm applications and infrastructureincluding general help desk support, client support, server and siteoutages and hardware diagnosis and repair.
• Designed and executed backup and replication strategy across a firm ofapproximately 1,000 users and over 30 terabytes of live data centerstorage.