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Standard design leadership guidance only gets you so far. I offer something different.I made products and services at Apple, Comcast, and Sony. I’ve built and led teams at Electronic Arts (twice) and Nestlé. I've been a corporate strategy executive at USAA. It's likely that at some point in my career, I had the same responsibilities you have today.I became a boss, a boss of bosses, and then an executive. And each time I was promoted, I was told, "You’re a quick learner. We expect you to figure it out."I did figure it out, but the hard way, through a lot of trial and error, mistakes, and self-doubt. Not because that was how I wanted to learn but because no one gave me any other choice. And as I found out, this wasn't exclusive to me and my career. At Second Wave Dive, I consult and coach leaders and their teams to change the narrative around design. When you work with me, you get personalized, real-world value when you have a short-time need.At CDO School, I share all the systems, playbooks, frameworks, and lessons I wish I had while I was leading in-house teams. When you enroll, you get instant access to my experience and expertise without the pressure to buy additional services. ---GROW YOUR AGENCY AS A DESIGN LEADER---CDO School (Actionable guides, courses, coaching + resources) ⇨ Get the advanced-level content, knowledge, resources, coaching, instruction, and mentorship to hone your logic and judgment as a design leaderhttps://thecdo.school/ Second Wave Dive (1:1 consulting and coaching for product and design execs) ⇨ Hire me to be your strategic partner to position your team to succeed, find statistical evidence of your impact, grow the skills of your people, or communicate effectively with the C-Suite and Board. I specialize in providing real-world value when you have a short-time need.https://www.secondwavedive.com
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FounderChief Design Officer SchoolHartland, Vt, Us -
FounderChief Design Officer School Oct 2022 - PresentChief Design Officer School gives experienced designers the pragmatic knowledge, practice, and support needed to make bold and confident decisions at each stage of leadership.•As of January 2024, ~1100 design executives and leaders from 29 countries have graduated from boutique programs, courses, and tools focused on maturing design and product management skills. •Led comprehensive, in-house learning and development programs at Google, Zillow, LinkedIn, Flexport, 15five, ANZ, Bank of America, Gojek, DocuSign, and more. -
CeoSecond Wave Dive Jun 2019 - PresentHartland, Vt, UsAt Second Wave Dive, I create boutique programs, course, tools, and books to help design leaders and their teams create unmistakable value for their companies and customers.•As of January 2024, I've led comprehensive, in-house learning and development programs at Google, Zillow, LinkedIn, Flexport, 15five, ANZ, Bank of America, Gojek, DocuSign, and more. -
AuthorBusiness Thinking For Designers Apr 2020 - PresentPublished in April of 2020, Business Thinking for Designers is the guide to increasing your impact and value at work by learning how design connects to the bottom line. Discover the essential vocabulary and strategies to effectively communicate with your business partners, plus tools, tips, and frameworks that you can put right to work. -
Customer Experience Leadership BoardForrester Mar 2018 - Jun 2019Cambridge, Ma, UsAs part of my design executive role at USAA, I was a member of Forrester's Customer Experience Leadership Board. In this function, I was an active member of a network of peers, analysts, and advisors to share, challenge, and co-create best practices for leading change at USAA. I served as a subject matter expert in Forrester CX, EX, Design and Experience Strategy publications and research. -
Assistant Vice President, Experience StrategyUsaa Dec 2017 - Jun 2019San Antonio, Texas, UsI was hired to lead an internal management consultancy focused on Experience Strategy. As a design executive, I oversaw USAA’s Experience Strategy organization; working to bridge the gaps between innovation and execution, business and design. The team included business designers, service designers, and analysts. While the team’s output was often in the form of strategic recommendations, it was all in service to desirable customer experiences and viable business decisions.Through design, the team accelerated strategic confidence in innovation investments, product portfolios, and customer adoption. The organization saw an increase of demand by 400% while identifying 100s of new business capabilities across all major lines of business. Represented USAA on Forrester Research’s Customer Experience Board. -
Director, Experience DesignElectronic Arts (Ea) Apr 2015 - Dec 2017Redwood City, Ca, UsI was hired to develop and scale the Product Experience function and organization in support of Employee Experience. Oversaw EA IT’s transition from a project to experience based management, focused on the Digital Transformation of Employee Experiences. As part of the IT leadership team, I was hired to build and scale a new multidisciplinary team comprised of designers, developers, researchers, and product managers. Our charter was to create end-to-end experiences that were desirable, thoughtful, consistent, and solved everyday problems for EA employees and players. Our focus was setting a new standard in Customer and Employee experiences for a global entertainment company.Led the strategy, design, and front-end development for reimagined applications and programs including the intranet, expense reporting, service desk, talent management, and more. Led the development of an internal Design System, called Joystick, to create connected and cohesive experiences across EA’s portfolio of internal products. Co-directed and facilitated the first global UX Design Network at EA, focused on providing global design mentorship and workshop events. -
Experience Design Team LeaderNestlé Apr 2013 - Mar 2015Vevey, ChAs part of the digital leadership team, I was hired to build and scale the first-ever digital design studio team inside a Nestlé R&D organization. I built and grew the design, front-end development, and product management teams in support of building scientific platforms used to elevate and expand the role of nutrition in the maintenance of health. I led the design strategy, vision, and road-map for supporting those platforms. Capabilities of this team included strategy, facilitation, product design, product management, service design, and research.The organization saw a 30% increase in productivity and 15% reduction in error rates as a result of our work. Directed and facilitated the first, global UX Design Network at Nestlé, focused on introducing design culture and mentorship. Steering member of the "Iron Man" project, as featured in Bloomberg, focused on developing 3D printed micro-nutrient supplements. -
Sr. Manager, User Experience; Sr. Manager, Program ManagementElectronic Arts (Ea) Mar 2011 - Apr 2013Redwood City, Ca, UsAs part of the World-Wide Customer Experience leadership team, I was hired to build and scale a new multidisciplinary team from 0 to 30+ members. In this role, I envisioned, articulated, and evangelized the core product development strategies; leading design and front-end development while driving the direction and integration of new B2C and B2B multi-channel experiences with a focus on Customer Relationship Management, Learning Management, Performance Management, Workforce Management, Reporting/Analytics tools and customer support sites and communities.Delivering savings of 60 seconds per customer interaction and improved issue resolutions within the first interaction by 10%. Impact in two major categories; an increase in customer satisfaction from 35% to 85% with annual savings of $2,500,000. Product designs clarified key moments of decision making — issues, solutions, times, channels & levels of service — by defining a single use case that addressed 80% of EA contact issues. -
Ux LeadApple Jul 2007 - Mar 2011Cupertino, California, UsAccountable for all design and front-end development across enterprise tools, including CRM, Portal, LMS, Performance Management, Workforce Management and Reporting and Analytics tools for AppleCare's worldwide user base. Led design for a suite of Customer Support software providing global teams the ability to close support cases faster, increased quality in the support provided, and a reduction in future design and development time through established design patterns and UI libraries.Led the end-to-end design and front-end development of the first capitally funded Learning Management System at Apple, providing an annual cost savings of over six figures. Designed and shipped an employee provisioning system reducing the time of on-boarding from 10 days to 10 minutes, while improving employee retention by 8%. -
Web Developer IiComcast Jan 2005 - Jul 2007Philadelphia, Pa, UsLed interaction and visual design for the Comcast Entertainment Group across various partner/affiliate websites and portal environments; including a redesign of eonline.com, mystyle.com, and g4tv.com; supervised partner/affiliate co-branded intranets and extranets. -
Freelance Designer Person I GuessShaker Designs Sep 2000 - 2007Owner, designer, developer for various projects; from small boutique companies to Fortune 500 corporations.
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Event CoordinatorSafari Media Jan 1998 - Aug 2000Responsible for creative planning, event management, vendor contract negotiations, staff coordination, media campaigns for live music programs. Accountable for the coordination event logistics, including timeline creation and responsibility assignments for day of event procedures.
Ryan Rumsey Skills
Ryan Rumsey Education Details
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University Of ArizonaHistory
Frequently Asked Questions about Ryan Rumsey
What company does Ryan Rumsey work for?
Ryan Rumsey works for Chief Design Officer School
What is Ryan Rumsey's role at the current company?
Ryan Rumsey's current role is Founder.
What is Ryan Rumsey's email address?
Ryan Rumsey's email address is ry****@****mac.com
What is Ryan Rumsey's direct phone number?
Ryan Rumsey's direct phone number is +151299*****
What schools did Ryan Rumsey attend?
Ryan Rumsey attended University Of Arizona.
What skills is Ryan Rumsey known for?
Ryan Rumsey has skills like User Experience, Interaction Design, User Experience Design, Customer Experience, Program Management, Agile Methodologies, Strategy, Product Management, Public Speaking, Product Design, Human Computer Interaction, Design Thinking.
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