Ryan Rytlewski Email and Phone Number

 Instrumentation calibration/startup (System is Windows based) Control panel troubleshooting (wiring, relay logic, PLC) Cable installation/termination/testing Assist project electricians in interpreting device wiring diagrams  Commission servers for backup storage (Both Windows and UNIX servers) Create detailed service reports and documentation Perform system training for end users Perform onsite repairs and troubleshooting

 Provide product support to sales, customers, and other stakeholders Work with Account Management to quickly resolve customer issues and bug discoveries Manage support and bug issues via email and tracking software Work with the development team to test and roll out software enhancements Create and maintain documentation for how to use new features Develop and maintain external help documentation and a support forum Provide technical expertise for Account Management and Sales during customer calls Learn software updates quickly and develop answers to questions

 Lead cross company/cross functional teams to identify opportunities and analyze market conditions and supplier offerings in order to develop business cases in support of strategic supply recommendations Provide support and consolidation to site procurement as needed Serve as the procurement lead when negotiating contracts, establishing supplier performance expectations, ensuring conformance to quality requirements and resolving problems that arise Interact with executive management of those suppliers which provide materials or services within the assigned material group Actively pursue international supplier markets to strengthen the competitiveness of the company by establishing, maintaining and making use of world-wide approved vendors Improve supplier relationship management on a continual basis Maintain contracts and measure and improve contract performances

 Provided on-site support for our Service Level Agreement clients Contacted and Established relationships with businesses in the Kaohsiung Harbor

 Presented information in an easy and understandable way for people of all ages and backgrounds Became more organized, better prepared, and more confident

 Interacted with customer service department to ensure on-time delivery with acceptable lead times to customers  Provided forecasts of inventory supply levels Worked with Customer Service to answer emergency, lead-time, availability, and expediting questions Estimated inventory levels in order to prevent stock out Managed work-in-progress inventory Insured that SMT production lines ran smoothly limiting production downtime Monitored production control procedures Strategically analyzed capacity and made sure shifts were making required number of assemblies Established processes and business core practices around scheduling, production planning, and forecasting that had failed to exist prior, that resulted in a significant improvement in on-time delivery Successfully increased monthly inventory turns

 Fostered supplier/buyer relationships  Helped in development of new products Forecasted inventory supply levels Estimated inventory levels in order to prevent stock out Helped international dealerships manage their inventory Used Excel extensively

 Supervised software and hardware related projects Monitored and evaluated employees performance Monitored and evaluated clients satisfaction with our service Dell Certified

 Worked on software and hardware related projects Provided service to our Service Level Agreement customers Conducted Research and provided documentation for new hardware, software, and security issues

 Provided training for technical support Monitored employee activities and progress Answered technical questions Managed the call-in center

 Become AOL trained and certified Provided AOL technical support Averaged a call time of only four minutes per call Helped others improve their call time 98.9% customer satisfaction according to customer surveys