• Conducted in-depth analysis of existing IT Change Management processes to identify inefficiencies and bottlenecks, recommending automation solutions to optimize workflows.• Designed and implemented automation workflows utilizing Power Automate to stream IT Change Management processes.• Created interactive dashboards in Power BI to visualize IT Change Management trends, metrics, and performance in real-time.• Worked with cross-functional teams to ensure automation solutions met their needs within the Operational Readiness Process.• Collaborated with IT Leadership to provide real time progress on an enterprise-wide initiative. • Collaborated with application teams to ensure compliance with Operational Readiness Deliverables Criteria.• Provided training and documentation to the IT Change Management Team on using automation tools and dashboards for enhanced decision-making.• Continuously monitored and improved automation workflows and dashboards, resulting in enhanced operational efficiency and data driven insights for the IT Change Management Team and the Operational Readiness Review (ORR) Deliverable Process Owners.

• Partner with Application Architecture to align requirements for applications and infrastructure• Develop architectural standards to ensure resiliency and redundancy requirements are met• Proactively meet with application teams to assess 'as built' architecture from desired criticality tier• Define and maintain ITSCM Processes and maintain standards library• Drive continuous improvements to architecture standards and ITSCM processes• Participate in a routine schedule for conducting Business Impact Analysis processes across deployed application portfolios• Participate in routine Disaster Recovery testing, validating RTO and RPO requirements of the application criticality tier• Maintain an effective working knowledge of IT Service Continuity industry technologies, trends and best practices• Perform all departmental administrative activities, including staff meeting, status reporting, documentation and other activities, as assigned, in a timely fashion• Ability to work independently and in a team environment• Practices safety conscious behavior in all operational processes and procedures

• Performs risk analysis for corporate functional areas to identify points of vulnerability and recommends disaster avoidance and reduction strategies.• Periodically reviews changes in corporate resources with the management of those areas to assure the effectiveness of the recovery procedures and backup capabilities.• Conducts business impact analyses and assists business units to determine critical business processes, identifies acceptable recovery time periods, and establishes resources required for the successful resumption of business operations in the event of a disaster.• Establishes disaster recovery testing methodologies; plans and coordinates the testing of recovery support and business resumption procedures in different functional areas.• Assures that recovery procedures are effective for the restoration of key corporate resources and for the resumption of critical business processes.• Conducts disaster recovery training for staff members in all functional areas. Provides instructional and informational materials on how staff are expected to respond during an emergency.• Develops and maintains standards and procedures for disaster recovery documentation. • Maintains a library of recovery support and business resumption procedures.• Assists recovery support and business resumption staff during a disaster in the implementation of response and alternate operating strategies. • Acts as a coordinator during an emergency situation.• Works with vendors of disaster recovery services and facilities; studies and recommends outside services for use during a disaster situation.• Works with management to ensure that as new equipment, facilities, services, and systems are installed that the disaster recovery issues are addressed.• Maintains contact with outside contingency planning professional organizations and local/regional emergency response groups.

• Embedded within DTE Energy. • Responsible for the overall Crisis Preparedness & Response (CP&R) Program Efforts and Business Continuity Program within DTE Energy. • Improved CP&R Program by aligning all guidance and documentation with the Homeland Security Exercise and Evaluation Program.• Incorporated the Incident Command System (ICS) concept within operational crises for emergency response. • Created ICS guidance and training for use to the selected operational crises points of contact. • Provided Senior Management with reports on progress, and multi-year priorities for the CP&R Program. • Assisted in exercise planning efforts for the highest priority crises.• Developed Crisis Preparedness Maturity Model

• Embedded within DTE Energy.• Responsible for the execution of all 50 most Time Sensitive Tier 1 & Tier 2 Business Units to create a Business Continuity Plan to ensure their business processes will achieve an acceptable business operation after a crisis. • Maintain records of Tier 1 & Tier 2 Business Units that have participated in BCP Class Sessions and tabletop exercises. • Assisted Tier 1 &Tier 2 Business Units with the scheduling of BCP Class Sessions and exercises. • Developed 2014 Project Charter for Crisis Response Plan (CRP) for Potential Crisis A.9 – Edison Center Rendered Unavailable. • Attended weekly project meetings to update upper management on progress. • Review and update Crisis Response Plan (CRP) and Emergency Operations Plan (EOP). • Assisted Facilities in determining Alternate Emergency Operations Center (AEOC) for 2014 Potential Crisis Efforts. • Facilitated a Loss of Corporate Headquarters exercise to assess our Crisis Response Plan• Received an Acceptable Preparedness Rating. • Conducted After Action Reviews on the Loss of Corporate Headquarters exercise.