Ryan Smith Email & Phone Number

Grand Rapids, Michigan, Us

Expanded relationships with key stakeholders within various departments, enhancing overall sales performance for over 90 locations.Coordinated sales training and project execution, contributing to improved service standards.Reported on account status weekly, identifying and addressing potential issues and opportunities.Supported store-level activities, including sales events and ad-hoc tasks.Conducted relevant market research to assist in full-line reviews and drive effective merchandising across various accounts.

Atlanta, Georgia, Us

Managed a diverse client portfolio, driving existing business relationships with contractors, designers, developers, and other commercial interests through email, in-person meetings, and phone calls growing in-store pro sales from 20 to 34% Consistently surpassed individual sales quotas by adopting a proactive, solution-oriented approach in all customer interactions, ensuring timely follow-up and proactive communication for maximum account retention.Identified opportunities for upselling and cross-selling within existing accounts, generating additional revenue streams.Conducted regular training sessions for junior sales staff, contributing to their professional development and team success.

Atlanta, Georgia, Us

Reviewed and resolved escalations within the 20+ person customer service department ensuring timely resolution and minimal impact on business operations.Mentored junior team members, fostering a collaborative and supportive work environment.Coordinated and oversaw orders and deliveries through in-house order management systems.12-time Homer (Merit Recognition) Award and Regional Vice President Award recipient.

Atlanta, Georgia, Us

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.Handled customers efficiently, finding satisfactory resolutions for both the customers and the companyEnhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Trained, directed, advised, and lead department staffResponsible for neat, clean, and orderly condition of Scoutcraft area and equipmentServed as the Merit Badge Counselor for backpacking, camping, cooking, emergency preparedness, orienteering, pioneering, search and rescue, and wilderness survival

Assisted with department management, staff training, and inventoryProvided instruction in the various badges within the department

Bachelor Of Arts - Ba, Acting

Associate Of Arts - Aa, Theatre/Theater

High School Diploma