Responsible for providing support for Distribution Systems, material handling equipment and warehouse process flows. Expected to demonstrate a high level of creativity and follow through. Responsible for trouble-shooting, problem reporting, problem assignment, and user follow-up through problem resolution. Work with DC Management to identify, develop and implement process improvement opportunities. Provides intermediate support of problems for DC systems hardware related to material handling equipment and the hardware and software required to support DC operations. Responsible for addressing user issues with security access, software applications, and system performance. Expected to create and maintain documentation for installation, troubleshooting and training to be used by other technicians and end users. Focus on Voice Development, WM Configuration, Process Improvement, Software Development, End User Support.