Ryan Sankey Email & Phone Number

Everett, Washington, United States

Arlington WA

Everett, WA

Desk side support, on primarily HP PCs and laptops, also worked with WYSE thin clients. Worked on several major projects to get workstations and laptops upgraded to Windows 7 in a hospital environment, performing user profile backups as needed. Also worked repair tickets using CA Service Desk Manager ticketing system.

Greater Seattle Area

Desk side support, on primarily Dell PCs and laptops. Assisted users with a variety of errors and password updates. Worked with Citrix apps, including View remote desktop. Performed imaging via RIS, and some management via SCCM tools. Worked within lab environments. Performed call center phone support as part of daily duties. Monitored ticket queue via.

Bellevue, WA

Duties Performed: Desktop support in mixed environment of PCs and Thin Clients. PC hardware maintenance and support. Diagnostic support of windows issues, as well as a variety of other programs administered over the network including Citrix, MS Office and Adobe. Monitoring of ticket queue for new entries and handling of tickets to completion within.

Duties Performed: On site and remote PC repair and administration, PC assembly and configuration, data protection and remote backup for select clients, regular work with customers to preserve needed information and files, cabling of offices for cat5 based networks and frequent configuration of secure wireless networks, setup and administration experience.

Bellevue, WA

Monitoring and maintenance of backup servers using Veritas NetBackup and Legato NetWorker in both general and secure network environments. Maintained servers as needed to insure backup completion. Managed backup tapes to send off-site for long-term storage. Monitoring status of tape libraries (of ADIC manufacture) and scheduling maintenance as needed..

Bellevue, WA

Duties Performed: Monitoring and maintenance of backup servers using Veritas NetBackup and Legato NetWorker in both general and secure network environments. Handling and sorting of backup tapes to send off-site for long-term storage. Monitoring status of tape libraries (of ADIC manufacture) and scheduling maintenance as needed. Working with vendors to.

Microsoft Help-desk Support TechnicianDuties Performed: Monitoring of work queue for new assignments, working with Microsoft employees to preserve needed data, repair or reload of Microsoft operating systems and assorted help-desk supported applications (I.E. Microsoft Office, eTrust antivirus, connection manager software and other primary business apps.).

Duties Performed: In-shop, and on-site general computer repair and service. Support for various hardware, software and networking, customer telephone and walk-in support, sales of assorted business machine related items; cleaning and re-manufacturing of laser printer cartridges, deliveries of business items in assorted locations around greater Everett /.