Ryan Saunders Email & Phone Number

Rockhampton City, Qld, Au

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Queensland, Australia

Queensland, Australia

Albion, Queensland, Australia

Reporting to the Provisioning Services Manager. I lead a team of Sales and Customer Service Consultants in Brisbane and indirectly leading a team in Manila, who support sales consultants in Vita's 20 Telstra Business Centres and National Contact Centre.My team is responsible for responding to customer enquiries via inboundcalls and email, inputting customer data and placing and tracking orders, provisioning new services and processing sales paperwork. My responsibilities… Show more Reporting to the Provisioning Services Manager. I lead a team of Sales and Customer Service Consultants in Brisbane and indirectly leading a team in Manila, who support sales consultants in Vita's 20 Telstra Business Centres and National Contact Centre.My team is responsible for responding to customer enquiries via inboundcalls and email, inputting customer data and placing and tracking orders, provisioning new services and processing sales paperwork. My responsibilities include coaching and developing the team to exceed customer Service Level Agreements times and Customer Advocacy (NPS) targets & reporting to the Leadership Group on NPS results and trends for the SMB Channel. Provide regular reporting to store leadership teams on the performance of the team.Identify causes of recurring issues and implement new processes to eliminate or mitigate these trends.Manage customer escalations to provide resolution for the customer and sales team.Review and recommend improvements to all processes with a view to improving team efficiency.Manage key stakeholder relationships with both the internal SMB leadership team and with Telstra.Conduct regular team meetings and one-on-one coaching sessions.Supporting the acquisition team when Vita opens new TBCs.As part of this role I have completed the offshoring of a number of processes, this included travelling to the Philippines & completing face to face training Show less

Rockhampton Area, Australia

Reporting to the Regional Sales Manager - SMB Central Queensland, this role is responsible for the performance of the Telstra Business Centre. Leading a team of 3 Business Consultants (Direct Reports) & 1 Business Solutions Partner (Indirect Report), I am accountable for driving sales performance of the team while maintaining the operational aspects of the business. Achievements:*Telstra Business Centre of the Quarter - Customer Advocacy - Q1 FY 15/16*Vita Group Best TBC… Show more Reporting to the Regional Sales Manager - SMB Central Queensland, this role is responsible for the performance of the Telstra Business Centre. Leading a team of 3 Business Consultants (Direct Reports) & 1 Business Solutions Partner (Indirect Report), I am accountable for driving sales performance of the team while maintaining the operational aspects of the business. Achievements:*Telstra Business Centre of the Quarter - Customer Advocacy - Q1 FY 15/16*Vita Group Best TBC National - FY 15/16*Vita Group Best TBC Customer Advocacy - FY 15/16Some of the key duties include:*Driving sales performance*Coaching team members on customer interactions*Monitor and lead customer experience through NPS performance*Meeting with key stakeholders on business performance *Ensure compliance with policy and procedures is maintained*Greet customers and answer phone and website enquiries*Work with marketing to ensure we are optimising marketing to the local area*Accountable for P&L Performance Show less

Rockhampton, Australia

Reporting to the Business Sales Manager, in this role I was responsible for compliance, customer experience and operations of the Business Centre. Working with a team of 4 Business Consultants, leading the NPS program for the store was a key priority.Some of the key duties include:*Driving NPS program*Coaching team members on customer interactions*Monitor and lead customer experience through NPS performance*Meeting with key stakeholders on customer experience*Ensure… Show more Reporting to the Business Sales Manager, in this role I was responsible for compliance, customer experience and operations of the Business Centre. Working with a team of 4 Business Consultants, leading the NPS program for the store was a key priority.Some of the key duties include:*Driving NPS program*Coaching team members on customer interactions*Monitor and lead customer experience through NPS performance*Meeting with key stakeholders on customer experience*Ensure compliance with policy and procedures is maintained*Greet customers and answer phone and website enquiries*Processing sales through Point of Sale for Staff*Accountable for P&L PerformanceA highlight of this role was being a winner of the Quarter 3 advocacy challenge in Vita Group, this was achieved by consistently having excellent NPS results with consistently high customer survey returns. Show less

Rockhampton, Australia

Reporting to the Business Manager, this role is responsible sales for the performance of the Telstra Store Rockhampton. Leading a team of 10 Sales Consultants, I was accountable for driving sales performance of the team while maintaining high customer experience.Some of the key duties include:*Driving sales performance*Coaching team members on customer interactions*Monitor and lead customer experience through NPS performance*Meeting with key stakeholders on business… Show more Reporting to the Business Manager, this role is responsible sales for the performance of the Telstra Store Rockhampton. Leading a team of 10 Sales Consultants, I was accountable for driving sales performance of the team while maintaining high customer experience.Some of the key duties include:*Driving sales performance*Coaching team members on customer interactions*Monitor and lead customer experience through NPS performance*Meeting with key stakeholders on business performance *Ensure compliance with policy and procedures is maintained*Greet customers and answer phone Show less

Rockhampton, Australia

Reporting to the Business Manager, this role is responsible sales for the account management of a portfolio of approx. 300 Small to Medium Business Customers in the Rockhampton Area. This involved reviewing business operations to ensure Telecommunications were working effectively for our customers. Some of the key duties include:*Contacting customers on a Quarterly Basis *Attend face to face customer meetings*Provide exceptional customer service*Review customer… Show more Reporting to the Business Manager, this role is responsible sales for the account management of a portfolio of approx. 300 Small to Medium Business Customers in the Rockhampton Area. This involved reviewing business operations to ensure Telecommunications were working effectively for our customers. Some of the key duties include:*Contacting customers on a Quarterly Basis *Attend face to face customer meetings*Provide exceptional customer service*Review customer telecommunications service to optimise performance *Ensure compliance with policy and procedures is maintained*Greet customers and answer phone and email enquires Show less

Queensland, Australia

Master Of Business Administration - Mba

Highschool Education