Ryan Schorr Email & Phone Number

Hartford, CT, US

Dallas, Texas, United States

• Architect for public-sector cloud infrastructure projects primarily anchored by Salesforce. Equal parts Product Owner, Project Manager, and Solution Architect, leading a team of business analysts, developers, and QA.
• Product ownership (Serving as SME of the emerging system while developing and communicating the product goals)
• Backlog management (Guide documentation of PBIs, partner with client for signoff, and follow backlog items through deployment)
• Project management (Keep tasks and people on track and avert scope creep)
• Sprint and budget planning (What are we working on? When is it expected? Do we have the resources?)
• Solution architecture (Understand the business requirements and bring ideas to solve problems)

Reading, England, United Kingdom

• Salesforce and Analytics SME. Project owner for colleague and partner certification, customer onboarding, virtual classroom structure, project methodology, and asset governance. Major initiatives include:
• Governance Board: Chair of a panel of representatives from each team in the organization who inform and decide processes that manage knowledge assets to eliminate double-work and align content.
• Solution Engineering: Product SME delivering bespoke product demonstrations to prospects and solutions during implementation.
• Workforce Insights: Higher analytics solutions to provide critical HR metrics to customer executives.
• PlanSource: Benefit package solutions as part of successful push to grow revenue in North America.
• Partner Network Enablement Program: Architect of the strategic initiative to onboard a network of Value-Added Resellers to sell/support the product and grow presence in North America.

Kennesaw, GA

• Consulting cloud applications subject matter expert teaching and developing coursework for internal and client-facing classes. Specialist in CRM, LMS, and Analytics software solutions and learning programs. Creative.
• Salesforce (Force.com, Service Cloud, Communities, VisualForce, automation, analytics)
• IBM Cognos (Cognos Connection, Report Studio, Workspace Advanced)
• Domo (Data discovery, Magic ETL, custom visualizations with Adobe Illustrator)
• Google Cloud Platform (G Suite, Cloud SQL)
• Adobe Sign (Echosign, Acrobat Pro)

Atlanta, GA

• Operations and Store Support architect driving the software selection process, developing solutions to business needs, analyzing processes, and providing user experience research and design.Solutions designed in this.
• Microsoft Dynamics CRM (Inheritance of system administrator role)
• Salesforce Service Cloud (Call center solution and administration)
• ServiceChannel (Payment aggregation and direct-deposit solution)
• Kentico (Enterprise-wide employee portal implementation)
• Slack (Mobile-friendly chat and file repository served by a Heroku bot)

Atlanta, GA

• This role involved both instructional design and technical writing.Instructional Designer
• Created the first official corporate on-boarding program in the company's history
• Pioneered a "continuing education" program for existing employees
• Taught workshops on troubleshooting techniques, best practices, and software usage
• Developed document and presentation templates with professional accuracy
• Created photorealistic illustrations of store equipment

Roswell, GA

• This role involved both marketing writing and technical writing.Marketing Writing
• Wrote and edited all the company's outgoing content
• Maintained 30+ product pages and landing pages for every marketing campaign
• Headed more than 100 email marketing campaigns
• Designed and authored white papers on areas of the company's expertise
• Developed gamified web-based contests with real-life cash and prizesTechnical Writing

Wrote informative shorts to help people understand how to do everyday tasks such as tie shoes or build a pneumatic actuator.

Sandy Springs, GA

Assisting with various medical and surgical procedures. Strong experience measuring and administering medications via oral, nasal, subdermal, intramuscular, and intravenous routes.Manager of the boarding facility, overseeing 6 full-time and seasonal part-time employees.

Kennesaw, GA

Taught digital media production to students, including videography, non-linear editing, and audio production.

Smyrna, Georgia, United States

• Assistant Engineer in a three-room recording studio with a 48-channel mixing board, double ADAT I/O interface, and 8-track analog reel-to-reel option. Duties included:
• Preparation of acoustic room for incoming artists
• Running interference-free cables between rooms
• Cable construction and maintenance
• DAW project setup, including software instruments and MIDI PC/CC messaging
• Microphone selection and placement

Communication: Journalism / Citizen Media

Activities and Societies: Share Art and Literary Magazine, KSU Sentinel, Digital Media Production Lab

Journalism

Activities and Societies: The Signal student newspaper

Process Automation Specialist, Salesforce System Administration

The Process Automation Specialist Superbadge is a Salesforce credential composed of three superbadges: - Approval Process Specialist.