Ryan Schorr Email & Phone Number

Hartford, Ct, Us

Dallas, Texas, United States

Architect for public-sector cloud infrastructure projects primarily anchored by Salesforce. Equal parts Product Owner, Project Manager, and Solution Architect, leading a team of business analysts, developers, and QA analysts. Pre-sales solution architect for the New England region, providing RFR feedback, proposed solution architecture including both high-level and detailed technical diagrams, and on-site solution demonstration support.• Product ownership (Serving as SME of the emerging system while developing and communicating the product goals)• Backlog management (Guide documentation of PBIs, partner with client for signoff, and follow backlog items through deployment)• Project management (Keep tasks and people on track and avert scope creep)• Sprint and budget planning (What are we working on? When is it expected? Do we have the resources?)• Solution architecture (Understand the business requirements and bring ideas to solve problems)• Defining and refining features (Gather info from clients, work with analysts to define, collaborate with client to refine)

Reading, England, United Kingdom

Salesforce and Analytics SME. Project owner for colleague and partner certification, customer onboarding, virtual classroom structure, project methodology, and asset governance. Major initiatives include:• Governance Board: Chair of a panel of representatives from each team in the organization who inform and decide processes that manage knowledge assets to eliminate double-work and align content.• Solution Engineering: Product SME delivering bespoke product demonstrations to prospects and solutions during implementation.• Workforce Insights: Higher analytics solutions to provide critical HR metrics to customer executives.• PlanSource: Benefit package solutions as part of successful push to grow revenue in North America.• Partner Network Enablement Program: Architect of the strategic initiative to onboard a network of Value-Added Resellers to sell/support the product and grow presence in North America.• Admin Experience: UX project; mockups of new interfaces to improve the entire product’s look and feel.• Blended-Learning Curriculum: Project manager and trainer lead of a curriculum which blends self-study eLearning with instructor-led courses.• New Customer Learning Journey: Learning solution to onboard during new customer acquisition which reduces project length by providing just-in-time training for customer roles at key stages of the project.• Virtual Instructor-Led Training Program: Chief architect of the virtual classroom, including software acquisition, integration with existing asset repositories, and enablement of trainers; turnaround time of just 4 weeks in April 2020 as a response to the pandemic lockdown.

Kennesaw, Ga

Consulting cloud applications subject matter expert teaching and developing coursework for internal and client-facing classes. Specialist in CRM, LMS, and Analytics software solutions and learning programs. Creative director of the internal platform certification program open to all company employees. Software workshops include: • Salesforce (Force.com, Service Cloud, Communities, VisualForce, automation, analytics) • IBM Cognos (Cognos Connection, Report Studio, Workspace Advanced) • Domo (Data discovery, Magic ETL, custom visualizations with Adobe Illustrator) • Google Cloud Platform (G Suite, Cloud SQL) • Adobe Sign (Echosign, Acrobat Pro) • Conga Composer • Riskonnect (Integrated Risk Management, RMIS, GRC, Healthcare) • Microsoft Excel (formula writing, data analysis and cleanup, ETL)Curriculum is a remote-synchronous blended learning approach of self-study and instructor-led training using SCORM-compliant content created in Cornerstone, Google G Suite, Adobe Creative Suite, Camtasia, and Articulate 360. Workshops are taught in a classroom setting in two North American training facilities, at the client's location of choosing, or remotely via Zoom, WebEx, or Skype to a global audience.Co-producer of a risk solution webinar series that broadcasts bi-weekly and an internal training series that broadcasts company-wide weekly.Analytics software expert with experience in Microstrategy, Cognos, Tableau, Domo, Force.com Operational Reporting, and Wave Analytics.

Atlanta, Ga

Operations and Store Support architect driving the software selection process, developing solutions to business needs, analyzing processes, and providing user experience research and design.Solutions designed in this role: • Microsoft Dynamics CRM (Inheritance of system administrator role) • Salesforce Service Cloud (Call center solution and administration) • ServiceChannel (Payment aggregation and direct-deposit solution) • Kentico (Enterprise-wide employee portal implementation) • Slack (Mobile-friendly chat and file repository served by a Heroku bot) • Cornerstone (System admin automating corporate on-boarding and certification) • Schneider-Electric (IoT temp. sensors and remote lighting/thermostat control) • VBA (Mail merge automation scripting using Microsoft Excel + Visual Basic)Several of these solutions included wire-framing and other mockups using HTML/XML, CSS, PHP, and JavaScript/jQuery; the Salesforce solution included the authoring of VisualForce code; the Slack solution used Node.JS for the repository bot.

Atlanta, Ga

This role involved both instructional design and technical writing.Instructional Designer • Created the first official corporate on-boarding program in the company's history • Pioneered a "continuing education" program for existing employees • Taught workshops on troubleshooting techniques, best practices, and software usage • Developed document and presentation templates with professional accuracy • Created photorealistic illustrations of store equipment • Followed ADDIE and SAM methodologies • Used Articulate Storyline and Adobe Captivate to develop SCORM-compliant training modulesTechnical Writer • Developed a library of 600+ troubleshooting methods for store equipment and systems • Built schematic charts of fuel, payment, and soda systems • Coded a web-based document repository available to 350 stores through the intranet

Roswell, Ga

This role involved both marketing writing and technical writing.Marketing Writing • Wrote and edited all the company's outgoing content • Maintained 30+ product pages and landing pages for every marketing campaign • Headed more than 100 email marketing campaigns • Designed and authored white papers on areas of the company's expertise • Developed gamified web-based contests with real-life cash and prizesTechnical Writing • Maintained a knowledge base of more than 1,000 articles • Published exhaustive software manuals with Adobe Creative Suite • Participated in the QA process by checking software releases for accuracy and consistency • Performed UX research and design for cloud applications • Committed code to the company website via Git • Sketched application features and interfaces using Balsamiq Mockups • Handled project tasks using Trac • Managed miscellaneous company tasks with Empire CMS • Curated an asset repository (images and documents)

Wrote informative shorts to help people understand how to do everyday tasks such as tie shoes or build a pneumatic actuator.

Sandy Springs, Ga

Assisting with various medical and surgical procedures. Strong experience measuring and administering medications via oral, nasal, subdermal, intramuscular, and intravenous routes.Manager of the boarding facility, overseeing 6 full-time and seasonal part-time employees.

Kennesaw, Ga

Taught digital media production to students, including videography, non-linear editing, and audio production.

Smyrna, Georgia, United States

Assistant Engineer in a three-room recording studio with a 48-channel mixing board, double ADAT I/O interface, and 8-track analog reel-to-reel option. Duties included:• Preparation of acoustic room for incoming artists• Running interference-free cables between rooms• Cable construction and maintenance• DAW project setup, including software instruments and MIDI PC/CC messaging• Microphone selection and placement• Documenting mixer and amplifier settings between sessions• Coaching artists during sessions• Mastering, mixdown, and demo-cutting services

Communication: Journalism / Citizen Media

Activities and Societies: Share Art and Literary Magazine, KSU Sentinel, Digital Media Production Lab

Journalism

Activities and Societies: The Signal student newspaper

Process Automation Specialist, Salesforce System Administration

The Process Automation Specialist Superbadge is a Salesforce credential composed of three superbadges: - Approval Process Specialist.