Ryan Schupp Email & Phone Number

Greenbelt, Md, Us

Baltimore, Maryland, Us

Chicago, Illinois, Us

New York, Ny, Us

Baltimore, Maryland, Us

Chicago, Illinois, Us

Manage a portfolio of 590,000 SF of Class A office space in the Washington, DC metropolitan area. Oversee all operations including maintenance, capital improvements, tenant improvements, lease administration, budgeting, forecasting, reporting, collections, service contracts, expense control, audits, work order management and sustainability initiatives. -Oversee day-to-day operations and lead on-site teams of engineers and administrative staff-Work directly with clients to develop specific strategic plans, operating and capital budgets based on investment objectives-Active member in the JLL Sustainability Committee

Chicago, Illinois, Us

Buffalo, New York, Us

Served as a foundation of building customer loyalty and developing new customer relationships while expanding and retaining existing relationships by proactively identifying opportunities.-Supported branch in achieving its customer retention, acquisition and growth goals-Identified customer financial needs and worked with internal business partners to present appropriate product and service options

Frederick, Md, Us

Provided organizational management, leadership and communication between clients and branch production team. Responsible for achieving revenue, profitability and contract renewal goals through the delivery of outstanding service and strong client relationships while continuing to identify and develop new opportunities.-Contract management and communication, created proposals and recommendations designed to meet client's objectives-Drove customer satisfaction and retention by understanding the individual needs of customers and providing excellent communication with a focus on problem solving-Provided planning, oversight and guidance to lead internal production team-Monitored operations expenses, conducted monthly landscape quality audits

Laytonsville, Maryland, Us

Performed a highly proactive, reactive and responsive management role. Account manager that led the sales, renewals and production of 25+ customer accounts, including property solutions, production and subcontractor management. Notable projects include Under Armour Global Headquarters, Four Seasons Hotel Baltimore, Baltimore National Aquarium, Transamerica Building, Hilton Camden Yards, The Can Company and Mercy Hospital.-Managed the daily processes of teams and Field Managers to improve efficiency, ensure quality control and safety of crews-Collaborated closely with property managers, contractors, property engineers and regional managers to ensure projects were well-executed and resulted in a positive customer experience -Handled client correspondence, conducted job-site visits and quality inspection reports-Prepared enhancement proposals, handled budges and projects through completion and account collection-Assisted with sales pitches to gain new business-Recruitment, assist in direction of intern program. Coordinated 2014 industry days recruitment event for college students-Engaged in charitable donation projects within the Baltimore community

Laytonsville, Maryland, Us

Responsible for the success of projects including safety, interviewing and hiring team, team building, client contact and satisfaction, enhancement sales, production, and overall quality of service. - Chaired weekly staff meeting- Led hiring and orientation process for direct staff - interviewing, hiring, development- Managed labor and subcontractors- Recruitment for company internship program

Laytonsville, Maryland, Us

Completed a 4 month, full-time internship for 15 college credits. Hands-on experience to supplement training and education. Cross-trained to work and learn skills in several different positions. - Participated in management training program that covered topics including team building, goal development, leadership training, business development, conducting interviews, and presentation skills - Worked with mentor to coordinate a month-long project at Six Flags America installing the themed scenery of The Apocalypse Roller-coaster. Learned project management skills and achieving deadlines while working within the parameters of a fully operational park. - Other projects included The Yards Park, Marine Barracks, and Georgetown BID. - Presentation to Ruppert executive committee showcasing internship experience

Wappingers Falls, Ny, Us

Oversee and direct crew members in landscape installations. Layout site plan according to blueprints. Work within given job parameters and budget. Set daily goals for teams and oversaw their completion. Complete necessary paperwork for time-sheets and materials used.

Kingston, Ny, Us

Assisted members with their financial transactions. Cross-sell credit union products and services that fit member needs. Provide personable service to ensure positive member experience.

Bachelor'S Degree, Landscape Contracting

Associate'S Degree, Business Administration