• Managed 151 events, serving over 1.8mm guests, and grossing over $22mm in net revenue at Footprint Center.• Simultaneously assumed responsibility of the San Francisco Giants Spring Training retail operation at Scottsdale Stadium; grossing over $475k in revenue during an unorthodox 2022 Spring Training.• Additionally, served as the Interim GM for the Arizona Cardinals retail operation at State Farm Stadium (7/22–9/22), grossing over $680k in revenue.

• Managed 30 events, serving over 1mm guests, and grossing over $9mm in net revenue.• Over two years, increased gross revenue by 91% and profitable contributions by 592%. Both achievements exceeded company plan.• Served as the liaison between Delaware North and the Chicago Bears (client), ASM Global (facility management), SEIU Local 1 (employee union), and M6 Fit (3rd party management group – Bears Fit).• Collaborated with vendors to best strategize unique programs, optimize space allocations, build brand-specific fixtures, and key revenue drivers to best represent each “brand”.

• Managed 282 events, serving 6mm guests, and grossing over $22mm in net revenue. • Served as the retail liaison between Delaware North and the Baltimore Orioles executive team to ensure delivery of exceptional guest experience in representing their “brand”. • Increased all service metrics to include Units per Transaction, Average Transaction Value, Headwear sales per 1000 guests, and Per Cap.• Controlled all inventories throughout the stadium, reducing shrink by 63%.• Involved all Retail Managers in the buying process to better develop a well-rounded and collaborative team, culminating in clear communication, increased confidence, and strengthened relationships.• Materialized the Retail Department Internship Program, resulting in manager-ready candidates.• Advised the Retail Warehouse Manager on distribution plans to maximize margins and eliminate slow movers to create Open-to-Buy dollars for new products. • Simultaneously served as Interim Team Store Manager from October 2015 – February 2016.• Complied with Baltimore Unite Local 7 Union’s contract regarding hourly employees.

• Responsible for daily warehouse operations, leading a game-day store location, and managing the Team Store on non-game day weekends.• Trained staff on best practices to create an efficient, enjoyable, and informed work environment.• Visited remote warehouse locations to pick up special orders and deliveries.• Filled orders to replenish eight satellite Fenway Park retail locations and assisted with administrative work.

• Acquired the company’s first two in-store retailers.• Handled business development, management and marketing for event operations and pop-up shop locations.• Daily management and analysis of FaceBook, Twitter, Instagram and Pheed accounts, influencing over 10k users.