Customer Account Specialist - Catgeory Lead, Basketball
CurrentContinue fulfilling duties as Customer Account Specialist, while adding on the responsibilities of:- Reviewing, processing, and delivering final resolution in all warranty claims for basketball products. - Work with local dealer, Custom Recreation, on entering orders for replacement Goalrilla basketball goal parts. Maintain accurate spreadsheets of parts costs and open, shipped, and cancelled orders.- Work with Product Manager to provide monthly updates to management and fellow category leads on current status of the basketball category, including: any current products issues, sales trends, new products, etc.