Ryan Serrano Email & Phone Number

Chicago, IL, US

Seattle, Washington, US

San Francisco, US

Develop and curate content related to AI technologies, focusing on trends, advancements, and applications of generative AI and machine learning.Collaborate with AI experts to produce insightful and educational materials that enhance understanding of AI concepts for a diverse audience.Engage in prompt engineering and writing tasks to support the development.

Career Break for Caregiving | Mar 2023 - Dec 2023I took a sabbatical to support my wife during her cancer treatment and recovery. During this period, I also dedicated time to enhancing my skills with multiple certifications in AI, ML, and digital transformation. I am now ready to re-enter the workforce with renewed energy and updated expertise.

Researched market and industry trends to develop new customer experience strategies.Managed customer onboarding and fostered over 40 ongoing customer relationships by communicating appropriate goals and expectations, delivering on positive outcomes, and acting as a lead point of contactWorked on Training materials for and customer success managers and.

Worldwide, OO

Led the Cloud Migration Project for a multinational oil and gas company’s cloud-enabled workforce. Identified the need to accelerate the enterprise's cloud journey. Collaborated with IT leaders define cloud skill gaps, create an upskilling plan, and design an implementation strategy. Executed a Cloud Workforce Analytics examination to determine future.

London, GB

Created strategic communications plans and content creation for the global SharePoint site as the Communications Lead and PMO Analyst for the Global Service Delivery Methods Transformation. Change Lead for the New Ways of Working Initiative aligning employee recruitment, retention, and engagement with an improved work-life balance. Developed a.

Dublin 2, IE

Change Management Leader for an International Chemical Corporation and global change manager for a Merger and Acquisition project. Change Management Practitioner for a Global Tax Preparation Company identifying, assessing, and developing risk mitigation strategies for the corporate Oracle HCM installation. Developed change and stakeholder engagement.

Bangalore, Karnataka, IN

Managed a team of 4 for a worldwide Workday implementation and supervision of Change Management, Brand Development, Testing, and UAT. Global Project Manager for a retailer of branded apparel. Change Management Leader for an Energy Company in Nevada, supervising a ten-million-dollar IT update at a multinational customer. Designed a readiness assessment and.

Round Rock, Texas, US

Provided a technical and consultative experience for complex data center migration consulting solution prospects as the Royal Bank of Scotland's Migration Lead. The tasks included requirements analysis, implementation, modification, integration, and documentation. Collaborated with project managers, consulting staff, and the customer to ensure a smooth.

Washington, District Of Columbia, US

Increased social media presence, enhanced LAN, installed email for stakeholders, implemented project management software, and improved internal IT processes. Created a public survey to gauge the organization's visibility, polled 500 neighborhood stakeholders, collected and processed data, and published the findings. Designed the organization's 3-year.

• Identified grant opportunities, composed proposals and created a grant management database. Managed a crowdsourcing process (distributed problem solving); utilized online video conferencing to host a meeting with.
• Streamlined grant writing process and composed 25 grants resulting in the procurement of $23,000 in funding.
• Facilitated instructional training for 24 youth in a professional development program to foster technical skills

Bachelors Of Science, Networks & Telecommunications Management

Master Of Public Administration - Mpa (In Progress)