Ryan Severe Email & Phone Number

Hillsboro, Or, Us

Beaverton, Or, Us

Hanover, Md, Us

Beaverton, Or, Us

Created from ground up the foundational front and back end of a self-service portal.Creation of a Python Flask based API application deployed as an AWS Lambda serviceCreation/Customization of a React/Javascript front endCustomization and maintenance of both CircleCi pipeline & Jenkins BMX PipelineProvided Tier 1, Tier 2, and Tier 3 level support to 15k+ usersSupport focused on Atlassian tool administrationAssisted in the Development of an automated integration tool supporting ticket data sharing between VersionOne and JiraRebuild and refined existing Self-Service Access slack bots into single botMigrated code base from stand alone bot to integrated service in Lambda service

Portland, Oregon, Us

Created from scratch the production support processes and procedures for enterprise level company while providing Tier 1, Tier 2, & Tier 3 support to 90+ clients. In addition to Managing and training production support team.Provided application administration for JIRA, Confluence, Bitbucket, & xMatters both in support of Production support processes as well as to the company as a whole. Custom JIRA automation scripts created and maintained.Security Report Automation Scripting pulling from AWS.Designed, implimented, & maintained Active Directly Role based User Management system.

Seattle, Washington, Us

Windows XP to 7 end of life conversion, 350+ desktops, 150+ laptops. Replacing outdated hardware, upgrading compatible hardware. Scheduling, tracking, & reporting progress of upgraded systems. Resolving issues caused by new Operating system and programs. Mapping and inventorying IT equipment for future tracking & disposal of decommissioned hardware.

Chicago, Us

Troubleshooting and ensuring data flow for Electronic Medical record systems, between Clinic Databases and a central GE warehouse database via a transfer server. Troubleshooting was primary of the transfer server as well as on the local oracle server. Also created a complete wiki for how to perform any task I was assigned, as well as implemented and deployed a wide spread software update. VM creation, configuration and management. Remote Desktop support.

Tampa, Florida, Us

Troubleshooting for: Bluetooth connectivity, smart phone app, remote services (remote start, stop, lock, unlock). Subscription support, purchase and support of wifi system. Remote work environment.

Los Gatos, Ca, Us

Phone Based Customer Support For Netflix web based service troubleshooting

Eagan, Mn, Us

Phone Based Technical support for Software, hardware, billing, and internet connections.Customer support with an emphasis on curtsy, empathy and technical knowledge

Denver, Colorado, Us

Customer Service based Movie Rental Interactions while working a Point of salesorting and alphabetizing movie titles

Us

Working POS, Stocking, Managing Multiple Register Tills, Closing and balancing Registers and Safe, ordering Stock, Processing and Developing Photos, Taking Pharmacy Orders, authorizing Returns and handling disruptive customers.

Bachelor'S Degree, Computer Software Engineering

Associate Of Science (A.S.), Software Application Development