Ryan Severson Email & Phone Number

Kelley, Ia, Us

Kelley, Ia, Us

New York City, New York, Us

Developing and sustaining partner relationships between Microsoft and Kyndryl practice areas and countries globally.Key Roles:-Global Cloud Microsoft Alliance Lead -Global Network and Edge Microsoft Alliance Lead-Kyndryl Culture Ambassador-Microsoft ChampionResponsibilities:- Identify Microsoft eco-system partnership opportunities that could provide growth potential for Kyndryl Practice Areas Globally- Create a strong foundation for joint solution GTM plans that will provide value to Kyndryl and produce great customer outcomes- Orchestrate national, regional and local resources (technical, sales, marketing) to refine and execute plan across geographies- Maintain comprehensive relationship map of the Partner and establish trusted relationships with key partner contacts- Coordinate with the practice areas to develop and execute multi-franchise, multi-technology projects that go cross sector and practice areas- Evaluate and categorize potential partners based on their value to Kyndryl- Engage with global and country leadership to recommend eco-system partners based on value criteria- Develop and maintain business plans for partnerships in assigned portfolio- Onboard ecosystem partners as a part of the overall Kyndryl strategy and setup management system for the partnership to track progress through the life cycle- Report periodic status to practice and country leadership in collaboration with all stakeholders

Us

Serving as a Director on the board for Huxley Communications Cooperative. Ryan is proud to assist Huxley Communications as an integral part of the Ballard & North Polk communities in central Iowa, providing advanced telecommunications services to over 3000 cooperative members and customers. We serve the communities of Alleman, Ankeny, Cambridge, Elkhart, Huxley, Kelley, Luther, Madrid, Sheldahl, and Slater. We continue to expand our service areas and will soon include other communities in central Iowa.

Ryan can be found once a month serving his community as a Kelley City Council Member. He enjoys listening to the constituents and advocating for the community. The primary responsibilities include determining city government and administration policies, as well as adopting budgets and legislation. Yearly budgetsCity water improvementsWater tower restorationRoad / infrastructure improvementsRe-zoningBuilding / marketing the city for future businesses

San Antonio, Texas, Us

Cloud Architect - Microsoft Cloud • Partner with Account Manager(s), sales & support teams to provide a fanatical service delivery experience for customers resulting in their increased usage of the Microsoft Cloud both public and private.• Provide architectural guidance (Hyper-V, Azure IaaS, PaaS) to mid-market & enterprise level businesses operating in different industry segments as they embark on their cloud transformation journey or need assistance managing/growing their existing IT footprint on Microsoft's Cloud Platform.• Customer sales and evangelism - worked with the customer to identify pain points and bring right fit real solutions to the table for growth and scale while transitioning from old to new technology and business models• Trusted advisor to customers and the business• Developed and standardized onboarding, training, and leveling for all Microsoft Private Cloud Engineers• Sr. escalation point for internal and customer issues 24/7/365• Lead efforts to identify process gaps and coordinate the remediation of any opportunities identified • Mentor Rackers and work to ensure that customers are served Fanatically• Written 100+ internal wiki articles on Hyper-V, Cloud Platform "Hyper-V + System Center", and Windows Clustering• Developed training for all Microsoft Private Cloud Engineers• Standardized Training and Levelling • Built new support models for Fanatical support outside of Rackspace DC's

San Antonio, Texas, Us

- Worked closely with San Antonio Azure Meetup Group - http://www.meetup.com/get-azure/ -Sr Engineer for Private Azure Deployments using Hyper-V+System Center+Windows Azure Pack- Spec, Architect, Build, Test, Implement, and Support the Microsoft Cloud Powered by Rackspace - The products are Hyper-V Powered by Rackspace, Microsoft Cloud OS Powered by Rackspace, and Professional Services - https://www.youtube.com/channel/UChrmxhXranpY4-dVKiC0waQ - Develop Rackspace Hyper-V Processes and Procedures documenting them for all Rackers 24/7/365 globally- Completed COSN Training and passed the below assessments:Technical Assessment for Hosting Architects – IaaS & Cloud OS Technical Assessment for Hosting Architects – Infrastructure and Management Technical Assessment for Hosting Architects – Infrastructure and Database System Center 2012 for Hosting Service ProvidersGrow Your Hosting Business and Increase Operational Efficiency with Windows Server 2012 R2, System Center 2012 R2, and Windows Azure PackWindows Server 2012 R2 for Hosting Service Providers- Most people build a Hyper-V server once, at Rackspace we build Hyper-V Servers and Clusters every day for our customers each one to meet the specifications of the customers needs- Architect Hyper-V / Cloud Platform Solutions for customers including networking and storage platforms -Develop Rackspace Hyper-V 2012 R2 Training Curriculum for Rackspace University and assist in Training / Brown bags

San Antonio, Texas, Us

•Partnered with Account Manager(s) to implement, manage, and maintain a dedicated customer account base responsible for 450K+ per month in reoccurring revenue• As a Senior System Engineer on shift serve as an escalation point for teammates and customers and mentor fellow Rackers• Team Subject Matter Expert (SME) for SSL, OpenStack Cloud solutions, Hybrid Solutions, Windows 2012, SQL 2012, clusters, AD and Share Point issues• Lead Rackspace Global Windows Tech Counsel working for my fellow Teammates to make Rackspace more effective and efficient• Working with Product Team to develop test plan and test Windows 2012 and SQL 2012 for Support in the RS Environment• Provide unparalleled Fanatical support to customers by means of direct communication and ticketing system•Working with the most complex configurations hosted in the Rackspace environment in a 79,000 server plus environment•Manage Windows 2003/08 Server environments utilizing Active Directory, IIS 6,7,7.5, & 8 Microsoft SQL Server 200x, Microsoft Clustering Services (MSCS) with SAN, NAS, & DAS configurations•Seamlessly interact with networking, backup, datacenter, and engineering teams to provide timely support and guaranteed uptime•Meet customer Service Level Agreement requirements on a daily basis

San Antonio, Texas, Us

• The Windows SME representing all segments of the Rackspace organization • Represent the OS organization in all product, tools, and OS technical process change/development• Lead Technical Forums across all US locations/all shifts• Develop and maintain a Technical Playbook that bridges Cloud and Managed Hosting• Document Operating system role processes and policies• Design business changes to improve Technical efficiencies • Works visibly across organizational boundaries to contribute to the identity of Operating System Functional Organization • Establish best practices and implement needed processes to ensure they are followed• Communicate regularly with Windows Techs and all levels of Support leadership on both tactical and Strategic projects related to the Technical role• Develop customer loyalty programs for account management teams • Executing high-level decisions with little or no guidance • Work with cross functional operations team to improve process efficiency and scalability for the technical role, and corporate/segment/team/individual goal achievement • Assist Account Manager trainer in the development of meaningful Account Manager training courses and on-boarding • Represent Techs with other functional groups • Subject Matter Expert (SME) for SSL, Security, Cloud, IPv6, 2008 R2, Hyper-V, and Share Point issues• Escalation point for critical customer issues

San Antonio, Texas, Us

•Partnered with an Account Manager to implement, manage, and maintain a dedicated customer account base responsible for 200K+ per month in reoccurring revenue•Serving as a subject matter expert in the customer's configuration• As a Senior System Engineer serve as an escalation point for teammates and customers and mentor fellow Rackers• Directed a dedicated team of Systems Administrators in any issues regarding my teams account base• Consult with customers to address capacity planning, monitoring techniques, and performance issues •Manage Windows 2003/08 Server environments utilizing Active Directory, IIS 6/7, Microsoft SQL Server 2000x, Microsoft Clustering Services (MSCS), and Storage Area Network (SAN) configurations• Team Subject Matter Expert (SME) for SSL, Security, Cloud, 2008 R2, Hyper-V, and Share Point issues

San Antonio, Texas, Us

• Provide unparalleled Fanatical support to 2,500 Intensive Enterprise customers by means of direct communication and ticketing system•Working with the most complex configurations hosted in the Rackspace environment in a 23,000 server plus environment•Manage Windows 2003/08 Server environments utilizing Active Directory, IIS 6/7, Microsoft SQL Server 200x, Microsoft Clustering Services (MSCS), and Storage Area Network (SAN) configurations•Seamlessly interact with networking, backup, datacenter, and engineering teams to provide timely support and guaranteed uptime•Meet customer Service Level Agreement requirements on a daily basis• As a Senior System Administrator on shift serve as an escalation point for teammates and customers and mentored fellow Rackers• Team Subject Matter Expert (SME) for SSL, Cloud and Share Point issues• Representative on Intensive Windows Tech Counsel working for my fellow Teammates to make Rackspace more effective and efficient• Setting up VM Ware ESX and Microsoft Hyper-V severs building technical traning labs for the Intensive 2nd Shift Windows Team• Working with Product Team to develop test plan and test Windows 2008 SP2 and R2 for Support in the RS Environment

San Antonio, Texas, Us

• Provide unparalleled Fanatical support to 2,500 Intensive Enterprise customers by means of direct communication and ticketing system•Working with the most complex configurations hosted in the Rackspace environment in a 23,000 server plus environment•Manage Windows 2003/08 Server environments utilizing Active Directory, IIS 6/7, Microsoft SQL Server 200x, Microsoft Clustering Services (MSCS), and Storage Area Network (SAN) configurations•Seamlessly interact with networking, backup, datacenter, and engineering teams to provide timely support and guaranteed uptime•Meet customer Service Level Agreement requirements on a daily basis• As a Senior System Administrator on shift serve as an escalation point for teammates and customers and mentored fellow Rackers• Team Subject Matter Expert (SME) for SSL, Cloud and Share Point issues• Representative on Intensive Windows Tech Counsel working for my fellow Teammates to make Rackspace more effective and efficient• Setting up VM Ware ESX and Microsoft Hyper-V severs building technical traning labs for the Intensive 2nd Shift Windows Team• Working with Product Team to develop test plan and test Windows 2008 SP2 and R2 for Support in the RS Environment

San Francisco, California, Us

•Worked with a team of 10 Windows System Administrators to manage, maintain, and support 10,000 Mortgage Line of Business servers maintaining 99% uptime•Based on reports of server compliance investigated the issue and developed scripts to remediate the servers automatically configuring and starting services and automating re-running and reporting the compliance checker on hundreds of servers•Work with a team to rebuild servers, migrate data and applications to the new banking data centers and domain on 700+ servers•Configure and implement servers for the Mortgage LOB new initiatives and document Infrastructure Recovery plans and Operations procedures for the servers.

• Consulted with 15-20 Small to Medium sized business. Partnering with each company to help them use the latest technology to leverage their business. • Building relationships with the customer and providing top notch support day in an out.• Manage, maintain, and administer 15 Local Area Network’s / Wide Area Network’s with 40+ Microsoft 2000/2003 Servers and 350+ 98/2000/XP/Vista PC’s and Thin Clients for multiple clientele• Install, configure, and troubleshoot Active Directory, DNS, WINS, and DHCP on 2000/ 2003 servers• Perform disaster recovery process upon server hardware failure, rebuilt the servers successfully with no data loss from backups using Symantec Backup Exec and Backup Exec System Recovery •Plan, install, and administer Blackberry Server Implementations and supporting end users with Blackberry devices •Install, configure, manage, and administer Citrix 4.1 Presentation Server

• Serviced warranty contracts for a wide range of companies including Dell, HP, Compaq, Lexmark, Acer, and Halifax• Desktop support troubleshooting of hardware and software issues• Recommend hardware upgrades based on performance• Install, configure, and troubleshoot Active Directory, DNS, WINS, and DHCP with Windows 2003 servers• Maintain, support, and administer various Windows Server 2000/2003 environments and Networks

Reston, Va, Us

• Support end users with all aspects of computer, peripheral, and software technical problems in the USGS offices• Worked as a part of a team to migrate all PC’s in Anchorage USGS offices from Windows NT to Active Directory• Troubleshooting of various PC and printer hardware• Desktop support recommending hardware upgrades such as RAM, HDD, or Processor • Install and configure PC’s in Anchorage USGS offices according to protocol

Honolulu, Hawaii, Us

• Lead help desk support technician working as a team responsible for supporting 1000+ end users, 500+ PC’s and 50+ servers within the Wilcox Memorial Hospital (22 internal departments), Kauai Medical Clinic (17 internal departments) and Kauai Medical Clinic’s seven satellite facilities • Worked as part of team to plan and implement, migration of approx 500 PC’s from GroupWise to Microsoft Exchange • Successfully planned, coordinated, and implemented the configuration, installation, and migration of data, user’s documents, and preferences of 50+ new replacement pc’s in three departments using Norton Ghost, under a timeline• Configuring, installing, maintaining, troubleshooting, and supporting all aspects of computer, peripheral, and software technical problems

Associates Of Applied Science In Computer Science Concentration In Networking Technology, Systems Administration, Systems Engineering, Networking, Business, Math

Computer Science