Business Analyst – Natural Gas Utility• Assisted in building a portfolio of applications to manage natural gas pipeline assets and maintenance requests• Created design documentation for new system including requirements gathering and building new business processes• Developed test scripts for systems integration testing to test each work request• Built Use Cases to showcase new functionality and assist in training field techniciansBusiness Analyst – Large Regional Bank• Gathered and managed business and functional requirements to implement new CMS• Analyzed current website and new website design documentation to identify scope of project and potential risks associated with development• Designed process workflows to gain stakeholder approval and facilitate publication of content • Developed use cases to showcase functionality of new CMS systemDevelopment and Testing Coordinator - Large Regional Bank• Oversaw a team of 10 developers and 5 testers to build, test and release public facing website• Spearheaded daily meetings with both stakeholders and developers to manage progress• Developed defect remediation process to help facilitate closure within 72 hours

Business Analyst at Retail Consulting Firm with Fortune 500 client base• Benchmarked and analyzed current payment terms for Fortune 500 client, providing and implementing recommendations to increase cash flow by $30 million• Developed analytical process for large manufacturer to ensure 80% accuracy of vendor master data after data cleanse• Cataloged current donation process for non-profit organization to identify areas for potential compliance issues. Developed and recommended future state process that ensures compliance with all restrictions on donations.• Conducted category research to provide trend analysis and insights for 10 retail categories, resulting in $10 million dollars in savingsTeam Member- PRGX Internal Change Management Task Force• Conducted comprehensive review of survey results leading to development of current state of consulting organization• Identified areas for improvement and developed questions to fill in data gaps• Led focus groups to fill in information gap and gain further understanding of current state• Created short, medium and long term strategies to increase organizational survey results