Ryan Sia Email & Phone Number

Toronto, Ontario, Canada

Whitby, On

- Resolving end-user IT issues; - Providing one-on-one end-user support and problem resolution via telephone, e-mail, and other vehicles of communication;- Performing in-person, on-site repairs of hardware, printers, and other peripherals;- Diagnosing and resolving minor network issues (e.g. LAN access);- Assisting hardware and network technicians by troubleshooting software, hardware, and network issues and, where necessary, in installing network interface cards, hubs… Show more - Resolving end-user IT issues; - Providing one-on-one end-user support and problem resolution via telephone, e-mail, and other vehicles of communication;- Performing in-person, on-site repairs of hardware, printers, and other peripherals;- Diagnosing and resolving minor network issues (e.g. LAN access);- Assisting hardware and network technicians by troubleshooting software, hardware, and network issues and, where necessary, in installing network interface cards, hubs, switches, network cabling, etc.;- Participating in moves, adds, and changes to network and systems access;- Accurately logging work orders/IT tickets and resolutions into IT software management system; maintaining vigilant maintenance of this process;- Prioritizing work orders/IT tickets according to severity;- Coordinating timely repair of IT equipment covered by third-party vendor maintenance agreements;- Attending training sessions for end users; creating materials for end users (e.g. FAQ sheets);- Using IT log entries to report trends and trouble spots in order to conduct proactive maintenance or repairs Show less

Toronto, On

- Involved with the Services team to implement a project (Learning Management System, Content Management System, Document Management System) for new clients from start to finish- Logged in remotely to client servers to do installations using various VPN technologies such as Microsoft PPP, Citrix, Cisco AnyConnect, FortiClient, Nortel, Aventail, Juniper)- Assisted the Services team in projects for existing clients - Including information gathering and providing estimates on… Show more - Involved with the Services team to implement a project (Learning Management System, Content Management System, Document Management System) for new clients from start to finish- Logged in remotely to client servers to do installations using various VPN technologies such as Microsoft PPP, Citrix, Cisco AnyConnect, FortiClient, Nortel, Aventail, Juniper)- Assisted the Services team in projects for existing clients - Including information gathering and providing estimates on project timelines- Worked for Support team to provide technical support to clients after project completion using various helpdesk tools such as AutoTask - Accomplished tasks via email, phone, or GoToMeeting/WebEx sessions - Provide excellent customer service to clients and developing a rapport - Worked with development team and product manager with regards to enhancements and improvements for future software releases- Performed install, move, add and change (IMAC) services for: - Laptops for new hires – including creating a new account in Active Directory, a mailbox in Exchange, setup their phone extension and voicemail, create file share and other network folder shares and setup proper security permissions based on their department, and standard software such as Microsoft Office and Kaspersky Security - Internal file and print servers - Internal network such as new access points and cabling- Worked as part of the Network team to plan server moves for hosted clients from different data centres- Provided network support for all employees in the organization via email, phone, web conference or in person. Tasks include - Password resets - Connectivity issues through wired or wireless connections - Email flow – troubleshoot through GFI or Barracuda spam filters - Accessing voicemail and resetting the password - Phone extension moves from desk to desk - Mobile email setup (Android and iPhone) - VPN connectivity issues Show less

Scarborough, On